Switch to Snap 11 support
Snap XMP Support Hub
Filter by categories
Clear Results
Getting Started
Snap Desktop inc. Scanning
Snap Offline Interviewer
Snap Online
Survey Products
Getting Started
Snap Desktop inc. Scanning
Snap Online
Snap Offline Interviewer
Survey Products
Interactive Tutorials
Snap Desktop tutorial
Snap Online tutorial
Snap Desktop Scanning tutorial
Videos
An introduction to Snap XMP (2m:41s)
Creating the questionnaire in Snap Desktop (12m:56s)
Survey logic in Snap Desktop (9m:52s)
Creating the questionnaire in Snap Online (12m:56s)
Survey logic in Snap Online (9m:52s)
Participants in Snap Online (11m:43s)
SMS Invitations (5m:56s)
Analysis in Snap Online (9m:09s)
Sharing resources (11m:12s)
Moving Snap 11 surveys to Snap XMP (10m:36s)
Changing the URL (02m:55s)
Working with Folders (16m:47s)
Participants in Snap Offline Interviewer (19m:32s)
Show all articles ( 3 )
Collapse Articles
Upgrading to Snap XMP
An introduction to Snap XMP (2m:41s)
Moving Snap 11 surveys to Snap XMP (10m:36s)
Moving your existing surveys from Snap 11 to Snap XMP
Webinars
Joining webinars and events using Microsoft Teams
An Introduction to Snap XMP (19m:34s)
Branded templates and SurveyPaks (19m:48s)
Participants in Snap Online (13m:41s)
Multi lingual surveys and forms (17m:26s)
Routing and Analysis Expressions (22m:20s)
Analysis Overview (28m: 51s)
Making surveys dynamic and engaging (28m:28s)
3 ways to make your surveys more engaging (33m:24s)
Getting Started with Snap Desktop
Interactive tutorials
Snap Desktop tutorial
Snap Desktop release notes
Software updates
Snap Desktop installation
Moving your existing surveys from Snap 11 to Snap XMP
Moving a survey from offline to online
Setting up the online survey framework
Designing the questionnaire
Publishing the questionnaire
Collecting survey responses
Analyzing using the standard reports
Design your survey
How to tutorials
Including a consent question
Viewing and removing dependents
Creating a new language edition
Drag and Drop
Creating interactive images with a Map control
Using Rating Check to ensure ranking
Providing information using hyperlinks and Alt text
Creating a personalised style template
Adjusting a title logo to fit on a Smartphone edition
How to display a currency sign beside a code box
Laying out a grid question for an online survey
Translating your survey
Using clickable images as answer choices
Customizing the Slider Control templates
Using YouTube videos in a questionnaire
How to customise check boxes using style mode
Selecting the language in a multi-lingual questionnaire using the map control
Show all articles ( 7 )
Collapse Articles
Creating a new survey
Introduction to the Questionnaire window
Adding notes and questions to your questionnaire
Adding a question using the Reference window
Changing the look of the whole questionnaire
Question numbers
Inserting a Page Break, Column Break and Section Break
Changing an individual question
Changing the spacing in a question
Changing the question boxes
Using Styles
Working with variables
Moving, deleting and copying questions
Creating a Drag and Drop question
Creating a Map Control
Using a Slider Control
Adding a data picker to enter responses
Attaching files to a question using AttachIt
Capturing an interview location
Multi-Mode design
Languages
Creating a survey template for use in Snap Online
Creating an accessible version of your questionnaire
Inserting dynamic text
Inserting automatic survey information
Inserting graphics
Adding multimedia
Using a response property to create a character counter
Adding a Page Timer
Using HTML
Changing the questionnaire properties
Working with columns
Variable properties
Show all articles ( 23 )
Collapse Articles
Add survey logic
How to tutorials
Masking code boxes
Using routing in grid questions
Creating running totals
Setting up response validation
Quotas
Introduction to Quotas and Screen Outs
Setting an overall target
Setting up Quotas
Setting up Screen Outs
Notifying the participant when a quota or screen out is exceeded
Interlocking quotas
Introduction to survey logic
Setting the response type
Adding routing
Routing rule expressions
Setting valid ranges on a question
Introduction to patterns
Using masking
Code rotation
Setting an initial value
Creating a read only question
Publish and distribute your survey
How to tutorials
Anonymisation in Surveys – Sending an email that doesn’t identify the participant
Anonymisation in Surveys – Sending an email that includes a unique participant identifier
Including an opt out link in an email invitation
Creating a custom login page
Dynamically changing the website shown on submit
Adding name and address details to a printed questionnaire
Printing response data with the questionnaire
Adding Google Analytics to your survey
Setting up panel exit pages
Creating a PDF version of your questionnaire for review
Publishing paper questionnaires
Setting up paper questionnaires for distribution
Setting up mail merge
Testing the questionnaire online
Publishing the online editions
Setting the web page on submitting or saving a response
Setting up a database link with participant data
Setting up email invites for online surveys
Setting up logins for online surveys
Seeding the questionnaire with data for online surveys
Running the participant data link
Setting up a database link for group questionnaires
Setting up email alerts
Creating a custom subject selection page for group questionnaires
Show all articles ( 5 )
Collapse Articles
Collect your survey responses
How to tutorials
Anonymising data after carrying out your survey
Exporting an individual’s survey responses
Amending an individual’s information held in Snap XMP
Removing an individual’s information held in Snap XMP
Deleting a survey in Snap XMP
Exporting data from Snap Desktop to Excel
Entering data from paper surveys
Transferring data between a survey and a database
Collecting the replies to your survey
Introduction to the Data Entry window
Entering data from paper questionnaires
Data entry using masks and auto answer
Verifying data entry
Filtering the data responses
Making changes to the responses
Spell checking data responses
Reporting data responses
Overview for importing and exporting data
Using Hot Links
Importing data to another survey
Importing spreadsheet data
Importing and exporting data from a database package
Exporting data to another Snap survey
Exporting data to another program
Deleting Data
Data entry statistics
Join Import Wizard
Exporting a hierarchical survey to multiple surveys
Show all articles ( 10 )
Collapse Articles
Analyze your survey
How to tutorials
Analysing postcodes and zip codes
Analysing dates
Calculating marks in a quiz, test or assessment
Calculating the number of days between two dates
Using patterns to categorise postcodes by postal area
Calculating the time in minutes between two time variables
Analysing two surveys together
Use Chart styles to add branding to your charts
Using scores to analyse satisfaction questions
Gap Analysis: Compare results from satisfaction and importance questions
Calculating the difference between times on different dates
Analysing several variables in a single table
Using filters to find a subset of response data
Banding quantity variables for analysis
Using word clouds to display your results
Analysing data with crosstabs
Summarise rating scale with Group Variables
Change category colours in charts
Create a chart of positive responses to rating scale questions
Tailored reports and analyses in shared surveys
Working with rating scale questions
Putting counts and percentages on a bar chart
Setting up filters for Snap Online analysis
Show all articles ( 13 )
Collapse Articles
Snap analyses
Snap analyses
Defining an analysis (table, chart, list, cloud or map)
Using the Analysis Definition Dialog
Using the Analysis Display Dialog
Saving and retrieving analyses
Setting up default values for analysis
Creating a top line analysis of your survey
Printing analyses (tables, charts, lists or maps)
Using external filters and contexts
Exporting analyses
Tables
Types of table
Adding variables to tables using drag and drop
Creating a frequency table
Creating a cross-tabulation
Creating a grid table
Creating a holecount table
Creating a descriptive statistics table
Displaying statistics in a cross-tabulation or frequency table
Creating a satisfaction scale (or other ratings scale)
Confidence intervals in tables
Creating a table using a scoring system
Statistical significance in tables (z-test)
Table appearance
Using table styles
Changing the lines between table rows and columns
Changing the highlighting and spacing of rows and columns
Changing the position of text and the size of table cells
Choosing what is displayed in a table
Show all articles ( 8 )
Collapse Articles
Charts
Types of chart
Chart elements
Chart styles
Using the Chart Designer
Using the Chart Wizard
Creating a Hi-Lo chart showing maximum and minimum values
Using gap analysis to interpret importance with satisfaction
Creating a combination chart to display respondent means as points and bars
Displaying counts and percentage figures on a bar chart
Word clouds
Overview of word clouds
Creating a word cloud of literal responses
Creating a word cloud of values, dates or times
Creating a word cloud from a cross-tabulation
Word cloud appearance
Changing the default stop words
Finding the auto category variables used by an analysis
Adjusting words displayed for an individual cloud
Maps
Overview of maps
Creating a Map for analysis using an existing style
Creating a Map showing ratings scale by area (based on a map graphic)
Creating a Map relating area information and graphic information
Analysing semantic scales
Creating tables of your semantic scale question
Creating a simple means chart of your semantic scale question
Analysing open ended questions
Creating a list of literal responses
Printing literal responses
Exporting literal responses
Categorising literal responses
Combining literal responses with a coded question
Pre-coding answers
Analysing quantity responses
Statistical calculations on tables
Categorising quantity responses with a derived variable
Analysing date responses
Categorising date responses
Date function examples
Analysing time responses
Calculating time intervals
Categorising time responses
Show all articles ( 5 )
Collapse Articles
Weights
Using weights
Counting items other than respondents
Changing the proportions (balance) of a sample group
Increasing or decreasing the size of a sample group
Using a weight to convert responses into numerical values
Using weights to calculate the difference in rating
Weight reports
Moving weights between surveys
Means and medians
Calculating mean scores after banding a quantity variable
Calculating median scores
Using t-tests in tables
Using U-tests in tables
Setting the options for t-tests and U-tests
Using Significance (t-test) in tables
Setting the options for Significance (t-test)
Analyses of mean values
Tables and charts showing means and significances
Tables and charts showing means and differences
Showing mean values in a grid cross-tabulation
Show all articles ( 1 )
Collapse Articles
Analysis Variables
Introduction to the analysis variables window
Introduction to Auto Category variables
Introduction to group variables
Introduction to factor analysis
Introduction to cluster analysis
Manage your surveys
How to tutorials
Backup surveys using archive and restore
Creating a branded survey template
Introduction to the Survey Overview window
Creating a new survey
Opening a survey
Cloning a survey
Archiving and restoring a survey
Deleting a survey
Printing
Moving variables between surveys
Synchronizing online surveys
Introduction to Survey Templates
Creating a survey template
Using User Templates
Managing survey templates
Tailoring survey settings
Exporting and importing a questionnaire
Exporting and importing a survey
Moving reports between surveys
Filter expressions
Show all articles ( 8 )
Collapse Articles
Using SurveyPaks
Introduction to SurveyPaks
Introduction to the Reference window
Questions in a SurveyPak
Managing SurveyPaks
Adding a language to your SurveyPak
Constructing a survey from a SurveyPak
Adding a survey template to a SurveyPak
Creating a question bank in a SurveyPak
Smart Reporting
How to tutorials
Running the Summary report to context
Adapting the Summary Report
Including the number of filtered cases in a report instruction
Creating reports that include automatic text
Laying out your reports
Adding a running header, footer or margin text in your report
Producing a cover page
Inserting a blank page in a report
Setting the page margins of your reports
Changing the margin and column layout of your report
Setting variable width columns in your report
Creating a banner footer (or header) with indented report text
Changing the size of charts (and other image analyses) in your report
Adding content to your reports
Inserting text and graphics in your report
Inserting the content of a table cell
Positioning a chart, map or cloud in your report
Spell checking your reports
Controlling which aspects of an analysis appear in your reports
Conditionally including content in your reports
Inserting dynamic data from a ranked table to put highest and lowest values in your report
Adding benchmarks and recommendations to reports by overtyping cells
Using contexts in your reports
Introduction to contexts
Creating a context for reporting
Testing and running a report using the global context
Generating multiple reports using a context
Conditional inclusion based on context
Producing a comparison report using a context value
Using external filters and contexts
The standard reports
Creating a simple report
Introduction to Smart Reporting
Using the Reports window
Adding report instructions
Printing a summary of the report instructions
Running the reports
Scanning
How to tutorials
The Dos and Don’ts of Scanning
Print scanned image data reports
Scanning a booklet
Using scanning validation patterns
Planning your scanning survey
Setting up the online survey framework for scanning
Designing your scanning questionnaire
Formatting your scanning questionnaire
Checking the scanning design recommendations
Publishing the scanning questionnaire
Calibrating your scanning questionnaire
Routing in scanning questionnaires
Scanning and detection
Scanning multi-page questionnaires with sheet map
Scanning a questionnaire created outside Snap XMP
Keying data
Cleaning data
Information for Support
Show all articles ( 4 )
Collapse Articles
Getting Started with Snap Online
Videos
Moving Snap 11 surveys to Snap XMP (10m:36s)
Interactive Tutorials
Snap Online tutorial
Moving your existing surveys from Snap 11 to Snap XMP
What Snap Online does
Snap Online release notes
Logging in
Viewing Your work
Setting up a new survey
Building the questionnaire
Adding survey logic
Testing your completed questionnaire
Logging out
Accessing help
Returning to the Home Page
Changing your password
Security settings for synchronization
Show all articles ( 4 )
Collapse Articles
Build your survey
Videos
Creating the questionnaire in Snap Online (12m:56s)
Survey logic in Snap Online (9m:52s)
How to tutorials
Including a consent question
Building your questionnaire
Adding a new survey
Inserting your questions
Routing
Routing rule expressions
Validation
Masking
Questionnaire properties
Inserting page breaks
Previewing your questionnaire
Testing your questionnaire
Saving your questionnaire
Undo and Redo
Editing a question
Changing the look of the question
Creating a survey template for use in Snap Online
Show all articles ( 6 )
Collapse Articles
Collect your survey responses
Videos
Participants in Snap Online (11m:43s)
SMS Invitations (5m:56s)
How to tutorials
Anonymisation in Surveys – Sending an email that doesn’t identify the participant
Anonymisation in Surveys – Sending an email that includes a unique participant identifier
Preventing further survey invitations
Stopping a participant from accessing the survey
Making surveys anonymous
Amending an individual’s information held in Snap XMP
Removing an individual’s information held in Snap XMP
Including an opt out link in an email invitation
Deleting a survey in Snap XMP
Seeding the login details via the URL for a tracked survey
Adding a linked image to an email invitation
Show all articles ( 1 )
Collapse Articles
Publishing your survey
Distributing your questionnaire
Uploading participants from a spreadsheet
Managing your participants
Creating invitations using the email editor
Creating plain text invitations
Sending email invitations to your participants
Sending SMS invitations
Managing your invitations
Group Questionnaires
Collecting your survey data
Managing partial responses
Setting up a survey for mobile interviewing
Easy QR Code Generator
Viewing the questionnaire variables
Managing response data
Show all articles ( 6 )
Collapse Articles
Analyze your survey
Videos
Analysis in Snap Online (9m:09s)
Setting up new Snap Online accounts for analysts
Analyzing your survey data
Viewing the reports
Viewing the analyses
Applying filters and contexts
Manage your account
Managing folders
Checking your usage
Viewing the audit logs
Synchronizing online surveys
Changing your account details
Resetting a forgotten password
Sharing resources
Videos
Sharing resources (11m:12s)
How to tutorials
Filtering the analyses for shared users
Tailored reports and analyses in shared surveys
Sharing overview
Sharing surveys with an interviewer
How to share all your work
How to share a folder
How to share a survey or survey template
How to access work shared with you
How to disable or reinstate shared users
Editing the shared user details
Removing access for shared users
Managing Shares
Inheritance when sharing resources
Auditing shared surveys
Show all articles ( 2 )
Collapse Articles
Getting Started with Snap Offline Interviewer
Snap Offline Interviewer requirements
Snap Offline Interviewer (Apple iOS) release notes
Snap Offline Interviewer (Google Android) release notes
Snap Offline Interviewer (Microsoft Windows) release notes
Software updates
Installing on devices running Apple iOS
Installing on devices running Google Android
Installing on devices running Windows
Setting up new Snap Online accounts for interviewers
Using Snap Offline Interviewer
How to tutorials
Running a survey in kiosk mode
Setting up surveys for interviewing with Snap Offline Interviewer
Providing a photo response in Snap Offline Interviewer using AttachIt
Capture audio responses to survey questions in Snap Offline Interviewer
Recording the whole interview
Saving and resuming mobile surveys
Setting up a survey for mobile interviewing
Sharing surveys with an interviewer
Interviewing participants with Snap Offline Interviewer
Auto-synchronizing surveys and response data
Manually downloading the latest surveys
Manually sending response data to the server
Setting up a kiosk
Changing the default submit message
Changing the timeout message
Settings reference
Viewing the Snap Offline Interviewer statistics
Providing logs in case of problems
Biometric authentication
Show all articles ( 3 )
Collapse Articles
Visitor Check-in Tool
Getting started with the Visitor Check-In Tool
2022 Workplace Survey
Getting started with the 2022 Workplace Survey
Customer Satisfaction Survey
Getting started with the Customer Satisfaction Solution
Residential Tenants Survey
Getting started with the Residential Tenants Survey
Employee Engagement Survey
Getting started with the Employee Engagement Survey
Visitor Attraction Survey
Getting started with the Visitor Attraction Survey