Cookies on our website
We may also use targeting cookies which record your visit to our website, the pages you have visited and the links you have followed, to help us to make our website more relevant to your interests.
You can find out more about the cookies that we use in the table below.
|Cookie Name||Type of Cookie||Purpose|
Read Google’s overview of privacy and safeguarding data here
|Analytics||These cookies are used by Google Tag Manager to support Google Analytics on the site. The cookies collect information in a way that does not directly identify anyone.|
|_gcl_au||Targeting||This cookie is used for the Google “Conversion Linker” functionality. It takes information in ad clicks and stores it in a cookie so that conversions can be attributed to the ad that it came from.|
|gwcc||Targeting||This cookie is used for Google’s Website Call Conversions functionality, to allow us to measure which phone calls to us happen as a result of an ad click.|
|Strictly Necessary||These cookies are used in connection with the Google reCaptcha service to distinguish between humans and bots to protect our website.|
|_zlcmid||Functionality||This cookie is used in connection with our online chat service provided by Zendesk. It stores the Zendesk Live Chat ID used to identify a device across visits.|
|_zlcprivacy||Functionality||This cookie is used in connection with our online chat service provided by Zendesk. If you choose to disable the feature above which stores your Zendesk Live Chat ID from the live chat window’s options menu or the ‘ON/OFF’ switch, the _zlcprivacy cookie is set to remember that decision and the _zlcmid cookie is deleted.|
|Strictly necessary||These cookies are used in connection with our online chat service provided by Zendesk. They allow Amazon Web Services to deliver their service from multiple services using a load balancer, and the cookie records which server cluster is serving you.|
|Strictly necessary||These cookies are used when you log into sections of our website, such as the portal, and are essential to the operation of those sections of our website. For example, they are used to recognise who you are and to maintain your settings and preferences.|
|Vuid||Analytics||We embed videos from our official Vimeo channel in our website. When you press play Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. This cookie does not track individuals.|
Cookies and our online services
Our online services use strictly necessary cookies, for example to authorise users and to prevent a respondent from taking the same survey multiple times (where our customer has enabled this feature for their survey).
More information about the cookies we use is below.
|Cookie Name||Type of Cookie||Purpose|
|Strictly necessary||These cookies are used by our Snap WebHost service. They are all essential for its operation. For example, they authorise you when logging in, hold your session id, hold the name of the current folder that you are using, hold timestamps and prevent multiple downloads of files from the Attach-It service.|
|Strictly necessary||These cookies are used by our Snap Online service. They are all essential for its operation. For example, they are used to provide application security and authorisation functionality.|
|Strictly necessary||These cookies are used by both our Snap WebHost and Snap Online services. They are activated by an option the Researcher can enable to prevent anonymous respondents completing the same survey multiple times.|
Changing your cookie settings
You can change your cookie preferences by clicking the Change Settings button on the cookie banner or by clicking the settings button in the bottom left hand corner of your browser at any other time. Settings are changed by selecting the appropriate level of cookies and then clicking the Save and Close button. Please note that this will not allow you to prevent our use of strictly necessary cookies.
Last Updated 19 October 2020