We use cookies on our website and in providing our online services. A cookie is a small data file that we store on your browser or the hard drive of your computer when you visit our website or use our online services.

Cookies on our website

Our website uses cookies to distinguish you from other users of our website. This helps us to improve our website’s performance and your experience of using our website.

We use cookies that are strictly necessary. These cookies are required for the operation of our website. For example, they enable you to log in to the secure areas of our website.

We use cookies to recognise and count the number of visitors to our website and to collect information about how visitors use our website to help us to analyse and improve its performance.

We also use cookies to enhance the functionality of our website, for instance by storing your preferences.

We may also use targeting cookies which record your visit to our website, the pages you have visited and the links you have followed, to help us to make our website more relevant to your interests.

You can find out more about the cookies that we use in the table below.

Cookie Name Type of Cookie Purpose
_ga
_gid
_gat
_utmt
_utma
_utmb
_utmc
_utmz
collect
Analytics We use Google Analytics for website analytics purposes. Google Analytics uses cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website and to track visitor behaviour across multiple devices and marketing channels. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Read Google’s overview of privacy and safeguarding data here

_dc_gtm_UA-813875-1
_dc_gtm_UA-5077177-1
Analytics These cookies are used by Google Tag Manager to support Google Analytics on the site. The cookies collect information in a way that does not directly identify anyone.
_gcl_au Targeting This cookie is used for the Google “Conversion Linker” functionality. It takes information in ad clicks and stores it in a cookie so that conversions can be attributed to the ad that it came from.
gwcc Targeting This cookie is used for Google’s Website Call Conversions functionality, to allow us to measure which phone calls to us happen as a result of an ad click.
rc::a
rc::b
rc::c
Strictly Necessary These cookies are used in connection with the Google reCaptcha service to distinguish between humans and bots to protect our website.
_zlcmid Functionality This cookie is used in connection with our online chat service provided by Zendesk. It stores the Zendesk Live Chat ID used to identify a device across visits.
_zlcprivacy Functionality This cookie is used in connection with our online chat service provided by Zendesk. If you choose to disable the feature above which stores your Zendesk Live Chat ID from the live chat window’s options menu or the ‘ON/OFF’ switch, the _zlcprivacy cookie is set to remember that decision and the _zlcmid cookie is deleted.
AWSALBCORS
AWASALB
Strictly necessary These cookies are used in connection with our online chat service provided by Zendesk. They allow Amazon Web Services to deliver their service from multiple services using a load balancer, and the cookie records which server cluster is serving you.
PHPSESSID
Wordpress_logged_in
Wordpress_sec
Wp-settings
Wp-settings-time
Wordpress_test_cookie
Wpc_custome_login_nonce
Strictly necessary These cookies are used when you log into sections of our website, such as the portal, and are essential to the operation of those sections of our website. For example, they are used to recognise who you are and to maintain your settings and preferences.
Vuid Analytics We embed videos from our official Vimeo channel in our website. When you press play Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. This cookie does not track individuals.

Cookies and our online services

Our online services use strictly necessary cookies, for example to authorise users and to prevent a respondent from taking the same survey multiple times (where our customer has enabled this feature for their survey).

More information about the cookies we use is below.

Cookie Name Type of Cookie Purpose
SWH3ADMIN
SWH3SURVEY
SWH3FOLDER
singledownload
RequestVerificationToken
Strictly necessary These cookies are used by our Snap WebHost service. They are all essential for its operation. For example, they authorise you when logging in, hold your session id, hold the name of the current folder that you are using, hold timestamps and prevent multiple downloads of files from the Attach-It service.
SnapAFT
SnapAUTH
SnapSessionid
Strictly necessary These cookies are used by our Snap Online service. They are all essential for its operation. For example, they are used to provide application security and authorisation functionality.
snapSurveyCookiesOKFor{domain}

snapSurvey{k-number}

Strictly necessary These cookies are used by both our Snap WebHost and Snap Online services. They are activated by an option the Researcher can enable to prevent anonymous respondents completing the same survey multiple times.

Changing your cookie settings

You can change your cookie preferences by clicking the Change Settings button on the cookie banner or by clicking the settings button cookie settings in the bottom left hand corner of your browser at any other time. Settings are changed by selecting the appropriate level of cookies and then clicking the Save and Close button. Please note that this will not allow you to prevent our use of strictly necessary cookies.

Alternatively, you can manage and control the use of cookies through your browser, including removing cookies by deleting them from your browser history when you leave our website. However, if you use your browser settings to block all cookies (including strictly necessary cookies) this may affect your ability to use parts of our website and our online services.

Last Updated 19 October 2020