About Snap Surveys

Who are Snap Surveys?

We are independent survey experts with over 30 years experience in survey software design and technical development for market research. We pride ourselves on our friendly and personal service. Pick up the phone and speak to one of the team today.

Call on 603-610-8700 or email us.

View our Company overview here.

What products and services do Snap Surveys offer?

Our core product is Snap Professional, powerful and flexible survey software. If you need something a little out of the ordinary, we can design and develop a custom feedback solutions – from data management improvements, to completely automated feedback systems. We also have an in-house team of research experts who can help you with any aspect of your survey project – from survey design and data collection, to analysis and reporting.

Where are your offices?

Snap Surveys has offices in London and Bristol, UK and Portsmouth, NH, US. See our full contact details.

Who are your customers?

Snap Surveys is widely used by private and public-sector organizzations. Because Snap Surveys can be personalised with database information, we have a particularly strong client base in Government, health, and education sectors and other industries where you already know a little about your survey participants.

About Snap Surveys software

What are the main features of Snap Surveys software?

After 30 years of development, Snap Surveys software has evolved to become a very advanced and powerful survey software package. Key features include:

  • Online, paper, mobile and kiosk surveys
  • Paper scanning
  • Powerful analysis and reporting
  • 2-way database integration
  • Certified data security
  • Multi-language surveys
  • Advanced survey logic

Find out more about Snap Surveys software here.

Is Snap Surveys an online cloud-based application or desktop software?

Both. Snap Surveys provides desktop software for creating and designing surveys, which works with Snap WebHost – a cloud-based system used to publish and manage online surveys. The desktop software also allows you to create in-depth analyses and reports, as well as store your data locally on your machine.

Snap Surveys also has a mobile app, Snap Mobile Anywhere, for conducting surveys in the field, without the need for a reliable internet connection.

Will surveys be easy to complete on any device, even smartphones?

Yes, surveys can adapt to the screen size of the device on which they are being viewed. You can also present specific content depending on the screen size of the device being used to view the survey, and analyze results by the same criteria. Find out more about online surveys here.

Do you have sample surveys?

Yes, we have a wide range of sample surveys showcasing the capabilities of Snap Surveys software.

Can I conduct mobile interviews without an internet connection?

Yes, you can use our Snap Mobile Anywhere app to collect replies anytime, anywhere using tablets, smartphones, and kiosks. Surveys and data are automatically synced when a connection becomes available.

Does Snap Surveys have a Mac client?

Snap Surveys does not provide a Mac client. However, many Snap Surveys users who have Macs use third party Windows emulators like Parallels, to take advantage of the powerful Snap Professional survey design and analysis software.

Questionnaire design

Can I add visual and interactive questions?

The software offers clickable image maps and sliders or you can build your own. You can also include video and audio media files.

Can I link my survey to a database?

Yes, you can set up a two-way database link with Snap Surveys software.

You can personalise your surveys with information you already hold such as unique ID, name, or gender. And, because the link works both ways, you can automatically update your database with new or changed information – ready to use in your next survey.

Can I import/export my data from other packages?

Yes, you can import and export data via Triple-S, SPSS SAV, CSV, TSV, or ODBC connection.

Can I scan in a paper questionnaire that has been designed outside of Snap Surveys?

Snap Surveys has the facility to scan in paper questionnaires created in other software. Surveys need to adhere to certain guidelines to be compatible – please contact us directly to discuss scanning non-Snap Surveys questionnaires.

What are your URL options?

Snap Surveys standard URL for online questionnaires are:

RackSpace – https://www.snapsurveys.com/wh/?k=YourUniqueSurveyNumber
UKFast – https://wh.snapsurveys.com/?k=YourUniqueSurveyNumber

It’s possible to set up a Custom URL, which allows you to add your organization’s name to the URL, and edit the final part of each URL before you publish a survey. For example:

YourOrganizationName.researchfeedback.net/YourSurveyName

Reporting and analysis

Can I share my survey data with others?

Yes, you can give your clients and colleagues 24/7 access to real time and personalised survey results. You can set permissions to view specific analyses and reports, and create new analyses on the fly.

What types of reporting options does Snap Surveys offer?

Snap Surveys has very powerful analysis capabilities to help you refine, simplify and categorise your data. You can cross analyze one question against any number of other questions, create, pie charts, bar charts, frequency tables, statistical analysis and summaries. You can present results using any of the supplied analysis templates, and generate multiple personalised variations of your report, tailored to each individual reader.

Can I add my own benchmarking data?

Yes, with Snap Surveys you can add internal, external or historical benchmarking data.

Can I group my results together?

Yes, you can create questions which are used just for analysis. This includes combining existing questions to create new ones. These can then be used to create further analysis.

Can Snap Surveys alert me if I receive positive/negative feedback?

Yes, Snap Surveys’ email alerts can be set up to notify you of positive/negative feedback. Instant email notifications can be triggered when a specific reply is given, and the email message can include survey data plus information from your database such as name, or contact details.

Can I customise my reports?

Yes, Snap Surveys’ Smart Reports allow you to quickly produce multiple and complex report variations, which can be customised and tailored to the perspectives of different recipients.

Can I brand my reports?

Yes, you can include logos and images in your Snaps Surveys reports.

Data security and accessibility

How are Snap Surveys ensuring GDPR compliance?

We have always taken data protection and the security of all of data (whether personal or not) very seriously.  Since 2013 we have been certified to ISO 27001, the international standard for best practice for information security management systems. We prepared for GDPR by building on our ISO and Data Protection Act compliance frameworks – Read more about Snap Surveys and the GDPR here.

Does Snap Surveys produce online surveys which are accessible and ADA 508 compliant?

Snap Surveys software is able to produce questionnaires which meet or exceed the highest level of web accessibility as defined in section 508 of the Rehabilitation Act. Questionnaires can also conform to version 2.1 of the Web Content Accessibility Guidelines (WCAG) meeting level AA compliance. Find Snap Surveys’ accessibility page here.

Does Snap Surveys produce online surveys which are accessible and W3C compliant?

Snap Surveys software is able to produce questionnaires which are compliant with the latest Web Content Accessibility Guidelines (WCAG) version 2.1 at level AA. They can also be compliant with many of the checkpoints at level AAA. Find Snap Surveys’ accessibility page here.

How secure is my survey and data?

Snap Surveys is certified for ISO27001 – one of the highest possible standards for information privacy and security. Our data centres are SSAE 16 certified, and clients’ data is fully encrypted, both on the server and in transit, so you can be sure your data is safe with us. For more information view our security accessibility and professional outline.

My IT dept want to be able to store data locally. Can you do that?

As an alternative to our cloud subscription service, you can run our survey management system on your own servers, giving you complete control. Find out more about hosting Snap WebHost in-house.

Support and resources

What support do I get when I buy Snap Surveys software?

Every Snap Surveys software customer has a Snap Plus subscription, which includes free telephone and email support, as well as free software upgrades. For more information, view our Helpdesk service level agreement (SLA).

What resources do you have for users?

We have worksheets, video guides and interactive tutorials to help you explore the potential of Snap Surveys software.
You can also arrange online and face to face training with our Snap Surveys experts. Find out more in the Support Hub.

How do I update the software?

Snap Surveys can be configured to install updates automatically, or you can prompt an update manually. If you’re not sure how to update, a member of our support team can talk you through the process. You will need admin rights on your PC to update.

Visit the updates page or call us now on 603-610-8700.

Do you offer training?

Yes, we offer scheduled courses and tailored training for users of any ability. Book a face-to-face training course, or arrange a one-to-one online consultancy, charged by the hour – perfect for exploring Snap Surveys’ more advanced features.

Pricing and billing

How much does Snap Surveys software cost?

Snap Surveys software pricing can be tailored to suit you and your survey project – find more details about our pricing here, or get in touch with the sales team to discuss your requirements.

Call on 603 610 8700 or email us.

Can I try the software before I buy?

Absolutely – you can trial the software free of charge for 30-days, with full access to all our user resources to help you get started. Speak to one of our team to arrange your trial.

Can I pay monthly?

Snap Surveys software is only available to purchase as an annual subscription.

Technical information

What are the technical specifications required to use Snap Surveys software?

You can view our full technical outline here.

I want to install your online survey management system (Snap WebHost) on my own servers. What do I need?

Snap WebHost requires a Windows IIS server (version 8 or above). Where privacy is more importance than volume, we would suggest a Server with a 2.0Ghz+ Dual Core processor and 4GB of memory, plus a 100GB RAID hard drive. Where high volumes of data are an issue, we would suggest that you contact us to discuss your requirements.

How many respondents can take my survey?

A Snap Professional account includes up to 1,000 responses, with the ability to purchase more as required.

How many surveys can I create?

There are no limits to the number of surveys you can create.

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