About Snap Surveys
Who are Snap Surveys?
We are independent survey experts with over 30 years experience in survey software design and technical development for market research. We pride ourselves on our friendly and personal service. Pick up the phone and speak to one of the team today.
Call on 603-610-8700 or email us.
What products and services do Snap Surveys offer?
Our core product is Snap Professional, our powerful and flexible survey software. If you need something a little out of the ordinary, our project team can design and develop a custom feedback solutions – from data management improvements, to completely automated feedback systems. We also have an in-house team of research experts who can help you with any aspect of your survey project – from survey design and data collection, to analysis and reporting.
Where are your offices?
Snap has offices in London and Bristol, UK and Portsmouth, NH, US. See our full contact details.
Who are your customers?
Snap is widely used by private and public-sector organizations. Because Snap Surveys can be personalised with database information, we have a particularly strong client base in Government, health and education sectors and other industries where you already know a little about your survey participants.
About Snap Survey Software
What are the main features of Snap Survey Software?
After 30 years of development, Snap Survey Software has evolved to become a very advanced and powerful survey software package. Key features include:
- Online, Paper, Mobile and Kiosk Surveys
- Powerful analysis and reporting
- 2-way database integration
- Certified data security
- Multi-language surveys
- Advanced survey logic
Will Snap surveys be easy to complete on any device, even Smartphones?
Yes, Snap surveys can adapt to the screen size of the device on which they are being viewed. You can also present specific content depending on the screen size of the device being used to view the survey, and analysis results by the same criteria. Find out more about online surveys.
Do you have sample surveys?
Yes, we have a wide range of sample surveys showcasing the capabilities of Snap Survey Software.
Can I conduct mobile interviews without an internet connection?
Yes, you can collect replies anytime, anywhere using tablets, Smartphones, and kiosks. Surveys and data are automatically synced when a connection becomes available.
Can I add visual and interactive questions?
Snap is supplied with clickable image maps and sliders or you can build your own. You can also include video and audio media files.
Can I share my survey data with others?
Yes, you can give your clients and colleagues 24/7 access to real-time and personalised survey results. Set permissions to view specific analyses and reports, and create new analyses on the fly.
What types of reporting options does Snap offer?
Snap has very powerful analysis capabilities to help you refine, simplify and recategorize your data. You can cross analyze one question against any number of other questions, create, pie charts, bar charts, frequency tables, statistical analysis and summaries. You can present results using any of the supplied analysis templates, and generate multiple personalised variations of your report, tailored to each individual reader.
How are Snap Surveys ensuring GDPR compliance?
We have always taken data protection and the security of all of your data (whether personal or not) very seriously. Since 2013 we have been certified to ISO 27001, the international standard for best practice for information security management systems. We have been preparing for the GDPR for over a year by building on our ISO and Data Protection Act compliance frameworks. Read more about Snap Surveys and the GDPR
Support and resources
What support do I get when I buy Snap Survey Software?
Every new Snap Survey Software customer receives a 12 month Snap Plus subscription which includes free telephone and email support, as well as free software upgrades. For more information, view our Helpdesk service level agreement (SLA).
What resources do you have for users?
We have worksheets, video guides and our new interactive tutorials to help you explore the potential of Snap Survey software.
You can also arrange online and face to face training with our Snap survey experts. Find out more in the Support Hub.
How do I get upgrades?
Snap can be configured to install updates automatically, or you can prompt an update manually. If you’re not sure how to update, a member of our support team can talk you through the process. You will need admin rights on your PC to update.
Visit the updates page or call us now on 603-610-8700.
Do you offer training?
Yes, we offer scheduled courses and tailored training for users of any ability. Book a face-to-face training course, or arrange a one-to-one online consultancy, charged by the hour – perfect for exploring Snaps more advanced features.
How much does Snap Survey Software cost?
We have a wide range of products which we can tailor to suit you and your survey project. When you buy Snap Software you can subscribe to Snap WebHost, our online service, to manage online surveys, or install on your own servers. Contact the sales team to discuss what you need, and we’ll tailor a package specifically for you.
Can I try Snap before I buy?
Absolutely. You can trial the software free of charge for 30-days, with full access to all our user resources to help you get started. Speak to one of our team to arrange your trial.
What are the technical specifications required to use Snap Survey Software?
You can view our full technical outline here.
I want to install your online survey management system (Snap WebHost) on my own servers. What do I need?
Snap WebHost requires a Windows IIS server (version 8 or above). Where privacy is more importance than volume, we would suggest a Server with a 2.0Ghz+ Dual Core processor and 4GB of memory, plus a 100GB RAID hard drive. Where high volumes of data are an issue, we would suggest that you contact us to discuss your requirements.
How many respondents can take my survey?
The standard configurations of Snap allow for 100,000 respondents to take a survey. A larger configuration of 10 million respondents is also available.
How many surveys can I create?
There are no limits to the number of surveys you can create.
How secure is my survey and data?
Snap Surveys is certified for ISO27001 – one of the highest possible standards for information privacy and security. Our data centres are SSAE 16 certified, and clients’data is fully encrypted, both on the server and in transit, so you can be sure your data is safe with us. For more information view our security accessibility and professional outline.
My IT dept want to be able to store data locally. Can you do that?
As an alternative to our cloud subscription service, you can run our survey management system on your own servers, giving you complete control. Find out more about hosting Snap WebHost in-house.