Snap XMP Support Hub

Getting Started with Snap Desktop

• Interactive tutorials
  • Snap Desktop tutorial

• Snap Desktop release notes
• Software updates
• Snap Desktop installation
• Moving your existing surveys from Snap 11 to Snap XMP
• Moving a survey from offline to online
• Setting up the online survey framework
• Designing the questionnaire
• Publishing the questionnaire
• Collecting survey responses
• Analyzing using the standard reports
• Drag and Drop
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Design your survey

• How to tutorials
  • Including a consent question
  • Viewing and removing dependents
  • Creating a new language edition
  • Drag and Drop
  • Creating interactive images with a Map control
  • Using Rating Check to ensure ranking
  • Providing information using hyperlinks and Alt text
  • Creating a personalised style template
  • Adjusting a title logo to fit on a Smartphone edition
  • How to display a currency sign beside a code box
  • Laying out a grid question for an online survey
  • Translating your survey
  • Using clickable images as answer choices
  • Customizing the Slider Control templates
  • Using YouTube videos in a questionnaire
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• Creating a new survey
• Introduction to the Questionnaire window
• Adding notes and questions to your questionnaire
• Adding a question using the Reference window
• Changing the look of the whole questionnaire
• Question numbers
• Inserting a Page Break, Column Break and Section Break
• Changing an individual question
• Changing the spacing in a question
• Changing the question boxes
• Using Styles
• Working with variables
• Moving, deleting and copying questions
• Creating a Drag and Drop question
• Creating a Map Control
• Using a Slider Control
• Adding a data picker to enter responses
• Attaching files to a question using AttachIt
• Capturing an interview location
• Multi-Mode design
• Languages
• Creating a survey template for use in Snap Online
• Creating an accessible version of your questionnaire
• Inserting dynamic text
• Inserting automatic survey information
• Inserting graphics
• Adding multimedia
• Using a response property to create a character counter
• Adding a Page Timer
• Using HTML
• Changing the questionnaire properties
• Working with columns
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Add survey logic

• How to tutorials
  • Masking code boxes
• Quotas
  • Introduction to Quotas and Screen Outs
  • Setting an overall target
  • Setting up Quotas
  • Setting up Screen Outs
  • Notifying the participant when a quota or screen out is exceeded

• Introduction to survey logic
• Setting the response type
• Adding routing
• Routing rule expressions
• Setting valid ranges on a question
• Introduction to patterns
• Using masking
• Code rotation
• Setting an initial value
• Creating a read only question

Publish and distribute your survey

• How to tutorials
  • Anonymisation in Surveys – Sending an email that doesn’t identify the participant
  • Anonymisation in Surveys – Sending an email that includes a unique participant identifier
  • Including an opt out link in an email invitation
  • Creating a custom login page
  • Dynamically changing the website shown on submit
  • Adding name and address details to a printed questionnaire
  • Printing response data with the questionnaire
  • Adding Google Analytics to your survey

• Creating a PDF version of your questionnaire for review
• Publishing paper questionnaires
• Setting up paper questionnaires for distribution
• Setting up mail merge
• Testing the questionnaire online
• Publishing the online editions
• Setting the web page on submitting or saving a response
• Setting up a database link with participant data
• Setting up email invites for online surveys
• Setting up logins for online surveys
• Seeding the questionnaire with data for online surveys
• Running the participant data link
• Setting up a database link for group questionnaires
• Setting up email alerts
• Creating a custom subject selection page for group questionnaires
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Collect your survey responses

• How to tutorials
  • Anonymising data after carrying out your survey
  • Exporting an individual’s survey responses
  • Amending an individual’s information held in Snap XMP
  • Removing an individual’s information held in Snap XMP
  • Deleting a survey in Snap XMP
  • Exporting data from Snap Desktop to Excel
  • Entering data from paper surveys
  • Transferring data between a survey and a database

• Collecting the replies to your survey
• Introduction to the Data Entry window
• Entering data from paper questionnaires
• Data entry using masks and auto answer
• Verifying data entry
• Filtering the data responses
• Making changes to the responses
• Spell checking data responses
• Reporting data responses
• Overview for importing and exporting data
• Using Hot Links
• Importing data to another survey
• Importing spreadsheet data
• Importing and exporting data from a database package
• Exporting data to another Snap survey
• Exporting data to another program
• Deleting Data
• Data entry statistics
• Join Import Wizard
• Exporting a hierarchical survey to multiple surveys
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Analyze your survey

• How to tutorials
  • Analysing postcodes and zip codes
  • Analysing dates
  • Calculating marks in a quiz, test or assessment
  • Calculating the number of days between two dates
  • Using patterns to categorise postcodes by postal area
  • Calculating the time in minutes between two time variables
  • Analysing two surveys together
  • Use Chart styles to add branding to your charts
  • Using scores to analyse satisfaction questions
  • Gap Analysis: Compare results from satisfaction and importance questions
  • Calculating the difference between times on different dates
  • Analysing several variables in a single table
  • Using filters to find a subset of response data
  • Banding quantity variables for analysis
  • Using word clouds to display your results
  • Analysing data with crosstabs
  • Summarise rating scale with Group Variables
  • Change category colours in charts
  • Create a chart of positive responses to rating scale questions
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• Snap analyses
  • Snap analyses
  • Defining an analysis (table, chart, list, cloud or map)
  • Using the Analysis Definition Dialog
  • Using the Analysis Display Dialog
  • Saving and retrieving analyses
  • Setting up default values for analysis
  • Creating a top line analysis of your survey
  • Printing analyses (tables, charts, lists or maps)
  • Using external filters and contexts
  • Exporting analyses
• Tables
  • Types of table
  • Adding variables to tables using drag and drop
  • Creating a frequency table
  • Creating a cross-tabulation
  • Creating a grid table
  • Creating a holecount table
  • Creating a descriptive statistics table
  • Displaying statistics in a cross-tabulation or frequency table
  • Creating a satisfaction scale (or other ratings scale)
  • Confidence intervals in tables
  • Creating a table using a scoring system
  • Statistical significance in tables (z-test)
  • Table appearance
  • Using table styles
  • Changing the lines between table rows and columns
  • Changing the highlighting and spacing of rows and columns
  • Changing the position of text and the size of table cells
  • Choosing what is displayed in a table
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• Charts
  • Types of chart
  • Chart elements
  • Chart styles
  • Using the Chart Designer
  • Using the Chart Wizard
  • Creating a Hi-Lo chart showing maximum and minimum values
  • Using gap analysis to interpret importance with satisfaction
  • Creating a combination chart to display respondent means as points and bars
  • Displaying counts and percentage figures on a bar chart
• Word clouds
  • Overview of word clouds
  • Creating a word cloud of literal responses
  • Creating a word cloud of values, dates or times
  • Creating a word cloud from a cross-tabulation
  • Word cloud appearance
  • Changing the default stop words
  • Finding the auto category variables used by an analysis
  • Adjusting words displayed for an individual cloud
• Maps
  • Overview of maps
  • Creating a Map for analysis using an existing style
  • Creating a Map showing ratings scale by area (based on a map graphic)
  • Creating a Map relating area information and graphic information
• Analysing semantic scales
  • Creating tables of your semantic scale question
  • Creating a simple means chart of your semantic scale question
• Analysing open ended questions
  • Creating a list of literal responses
  • Printing literal responses
  • Exporting literal responses
  • Categorising literal responses
  • Combining literal responses with a coded question
  • Pre-coding answers
  • Analysing quantity responses
  • Statistical calculations on tables
  • Categorising quantity responses with a derived variable
  • Analysing date responses
  • Categorising date responses
  • Date function examples
  • Analysing time responses
  • Calculating time intervals
  • Categorising time responses
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• Weights
  • Using weights
  • Counting items other than respondents
  • Changing the proportions (balance) of a sample group
  • Increasing or decreasing the size of a sample group
  • Using a weight to convert responses into numerical values
  • Using weights to calculate the difference in rating
  • Weight reports
  • Moving weights between surveys
• Means and medians
  • Calculating mean scores after banding a quantity variable
  • Calculating median scores
  • Using t-tests in tables
  • Using U-tests in tables
  • Setting the options for t-tests and U-tests
  • Using Significance (t-test) in tables
  • Setting the options for Significance (t-test)
  • Analyses of mean values
  • Tables and charts showing means and significances
  • Tables and charts showing means and differences
  • Showing mean values in a grid cross-tabulation
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• Analysis Variables
  • Introduction to the analysis variables window
  • Introduction to Auto Category variables
  • Introduction to group variables
  • Introduction to factor analysis
  • Introduction to cluster analysis

Manage your surveys

• How to tutorials
  • Backup surveys using archive and restore
  • Creating a branded survey template

• Introduction to the Survey Overview window
• Creating a new survey
• Opening a survey
• Cloning a survey
• Archiving and restoring a survey
• Deleting a survey
• Printing
• Moving variables between surveys
• Synchronizing online surveys
• Introduction to Survey Templates
• Creating a survey template
• Using User Templates
• Managing survey templates
• Tailoring survey settings
• Exporting and importing a questionnaire
• Exporting and importing a survey
• Moving reports between surveys
• Filter expressions
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Using SurveyPaks

• Introduction to SurveyPaks
• Introduction to the Reference window
• Questions in a SurveyPak
• Managing SurveyPaks
• Adding a language to your SurveyPak
• Constructing a survey from a SurveyPak
• Adding a survey template to a SurveyPak
• Creating a question bank in a SurveyPak

Smart Reporting

• How to tutorials
  • Running the Summary report to context
  • Adapting the Summary Report
• Laying out your reports
  • Adding a running header, footer or margin text in your report
  • Producing a cover page
  • Inserting a blank page in a report
  • Setting the page margins of your reports
  • Changing the margin and column layout of your report
  • Setting variable width columns in your report
  • Creating a banner footer (or header) with indented report text
  • Changing the size of charts (and other image analyses) in your report
• Adding content to your reports
  • Inserting text and graphics in your report
  • Inserting the content of a table cell
  • Positioning a chart, map or cloud in your report
  • Spell checking your reports
  • Controlling which aspects of an analysis appear in your reports
  • Conditionally including content in your reports
  • Inserting dynamic data from a ranked table to put highest and lowest values in your report
  • Adding benchmarks and recommendations to reports by overtyping cells
• Using contexts in your reports
  • Introduction to contexts
  • Creating a context for reporting
  • Testing and running a report using the global context
  • Generating multiple reports using a context
  • Conditional inclusion based on context
  • Producing a comparison report using a context value
  • Using external filters and contexts

• The standard reports
• Creating a simple report
• Introduction to Smart Reporting
• Using the Reports window
• Adding report instructions
• Printing a summary of the report instructions
• Running the reports

Scanning

• How to tutorials
  • The Dos and Don’ts of Scanning
  • Print scanned image data reports
  • Scanning a booklet

• Planning your scanning survey
• Setting up the online survey framework for scanning
• Designing your scanning questionnaire
• Formatting your scanning questionnaire
• Checking the scanning design recommendations
• Publishing the scanning questionnaire
• Calibrating your scanning questionnaire
• Routing in scanning questionnaires
• Scanning and detection
• Scanning multi-page questionnaires with sheet map
• Scanning a questionnaire created outside Snap XMP
• Keying data
• Cleaning data
• Information for Support
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Getting Started with Snap Online

• Videos
  • Moving Snap 11 surveys to Snap XMP (10m:36s)
• Interactive Tutorials
  • Snap Online tutorial

• Moving your existing surveys from Snap 11 to Snap XMP
• What Snap Online does
• Snap Online release notes
• Logging in
• Viewing Your work
• Setting up a new survey
• Building the questionnaire
• Adding survey logic
• Testing your completed questionnaire
• Logging out
• Accessing help
• Returning to the Home Page
• Changing your password
• Security settings for synchronization
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Build your survey

• Videos
  • Creating the questionnaire in Snap Online (12m:56s)
  • Survey logic in Snap Online (9m:52s)
• How to tutorials
  • Including a consent question

• Building your questionnaire
• Adding a new survey
• Inserting your questions
• Routing
• Routing rule expressions
• Validation
• Masking
• Questionnaire properties
• Inserting page breaks
• Previewing your questionnaire
• Testing your questionnaire
• Saving your questionnaire
• Undo and Redo
• Editing a question
• Changing the look of the question
• Creating a survey template for use in Snap Online
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Collect your survey responses

• Videos
  • Participants in Snap Online (11m:43s)
  • SMS Invitations (5m:56s)
• How to tutorials
  • Anonymisation in Surveys – Sending an email that doesn’t identify the participant
  • Anonymisation in Surveys – Sending an email that includes a unique participant identifier
  • Preventing further survey invitations
  • Stopping a participant from accessing the survey
  • Making surveys anonymous
  • Amending an individual’s information held in Snap XMP
  • Removing an individual’s information held in Snap XMP
  • Including an opt out link in an email invitation
  • Deleting a survey in Snap XMP

• Publishing your survey
• Distributing your questionnaire
• Uploading participants from a spreadsheet
• Managing your participants
• Creating invitations using the email editor
• Creating plain text invitations
• Sending email invitations to your participants
• Sending SMS invitations
• Managing your invitations
• Group Questionnaires
• Collecting your survey data
• Managing partial responses
• Setting up a survey for mobile interviewing
• Easy QR Code Generator
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Analyze your survey

• Videos
  • Analysis in Snap Online (9m:09s)

• Analyzing your survey data
• Setting up new Snap Online accounts for analysts

Manage your account

• Managing folders
• Checking your usage
• Viewing the audit logs
• Synchronizing online surveys
• Changing your account details
• Resetting a forgotten password

Sharing resources

• Videos
  • Sharing resources (11m:12s)

• Sharing overview
• Sharing surveys with an interviewer
• How to share all your work
• How to share a folder
• How to share a survey or survey template
• How to access work shared with you
• How to disable or reinstate shared users
• Editing the shared user details
• Removing access for shared users
• Managing Shares
• Inheritance when sharing resources
• Auditing shared surveys
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Getting Started with Snap Offline Interviewer

• Snap Offline Interviewer requirements
• Snap Offline Interviewer (Apple iOS) release notes
• Snap Offline Interviewer (Google Android) release notes
• Software updates
• Installing on devices running Apple iOS
• Installing on devices running Google Android
• Setting up new Snap Online accounts for interviewers

Using Snap Offline Interviewer

• How to tutorials
  • Running a survey in kiosk mode
  • Setting up surveys for interviewing with Snap Offline Interviewer

• Setting up a survey for mobile interviewing
• Sharing surveys with an interviewer
• Auto-synchronizing surveys and response data
• Manually downloading the latest surveys
• Manually sending response data to the server
• Setting up a kiosk
• Changing the default submit message
• Changing the timeout message
• Settings reference
• Viewing the Snap Offline Interviewer statistics
• Providing logs in case of problems
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Visitor Check-in Tool

• Getting started with the Visitor Check-In Tool

Covid Working From Home Survey

• Getting started with the Covid Working From Home Survey

Customer Satisfaction Survey

• Getting started with the Customer Satisfaction Solution

Tenant Experience Survey

• Getting started with the Tenant Experience Survey