Survey design ● Survey creator tools ● Analysis and Reporting ● Distribution, data collection and data entry ● Custom feedback solutions
Get your survey up and running with help and consultancy advice from our expert projects team. They can help with survey design, templates and branding, advanced set up and complex functionality, multi-language surveys, and much more.
Make sure your survey can gather useful, reliable data – the projects team are market-leading survey creators. They can advise on best practice for survey design, from how to avoid bias, question order, length and tone, through to piloting your survey.
Our projects team can create templates that standardize the questions asked and the way your survey looks, so everything from logos and layout to buttons and progress bars are consistent with your brand.
Our projects team are experts at setting up surveys and can make even the most complex ideas a reality using a range of interactive question styles. Snap XMP has a range of features to help create engaging and dynamic surveys, including diagnostic surveys to provide feedback based on answers given or surveys for course evaluations, product testing and 360 assessments.
Our projects team make full use of Snap XMP to deliver high quality analyses, in-depth written reports and tailored Smart Reports, as well as customized charts, data coding and cleaning. Results can be delivered in a range of formats, including Microsoft Word, PowerPoint, PDF, SPSS, CSV, or for Snap Surveys users, in a fully formatted Snap XMP file.
Our projects team can create Smart Reports for your research project, which are able to produce multiple, complex variations of reports. All the analyses and commentary can quickly be tailored to show results from the perspective of the report audience, such as a particular individual, region, department or team. Smart Reports can also include conditional sections, for example, to highlight areas of high or low performance, or to present appropriate recommendations for improvement.
Our projects team is on hand to set up and distribute online surveys, plus they can also print and dispatch postal surveys. We’ll then collect your online responses, manually enter or scan paper surveys, and collate responses from multi-mode projects.
The projects team can set up an online survey, host it, and send out email invitations with targeted reminders to your respondents.
We’ll even do the data entry; The Data Collection team can accurately key in or scan paper survey responses, alongside online and mobile survey response data. All responses will then be collated into a Snap XMP file, Excel, SPSS or CSV format, ready to be analysed.
The projects team work with Market Researchers to set up surveys for telephone interviewing, or set up surveys using Snap Offline Interviewer for interviewing people in the field with or without an internet connection.
With strict new requirements from the Regulator of Social Housing to consider, we can make your life easier by managing your Tenant Satisfaction Measures Survey for you.
We can handle the distribution, analysis and reporting – and have things formatted ready for the Regulator. We’ll even include three separate reports – one for the tenants, one for your organisation, and one for the Regulator.
And if you have additional questions you’d like to include on top of the ones set by the Regulator, we can make that happen for you too.
Check out our TSM as a Service page for more information.
If you have complex requirements for your research project, the projects team can consult with you to create specialist tools to help you get the job done. They bring IT expertise, a proven track record, and a can-do attitude.
Here are some real-world examples of how we deliver custom solutions for our clients.
For Beaufort Research, we created specialised hosting systems that could handle the processing of thousands of responses concurrently at any given moment.We also offered the capability for the sharing of live results.
With our specialised systems behind them, Beaufort was able to fulfil an important contract with Sport Wales.
We have worked with the UK Government’s Health and Safety Executive (HSE) to create saleable ready-to-run tools that other organisations can purchase.
These include solutions for measuring stress in the workplace and health and safety. As well as that, we also offer surveys for Working From Home, Customer Satisfaction and more.
This is an ongoing process and we can work with you to create a solution if you have an idea.
You can find examples of these in our Marketplace
Our development team has built bespoke extensions to our product to enable clients to win lucrative contracts, such as our work on Snap Offline Interviewer for CDER to offer Covid-19 Spot Checks for businesses.
Everything we do at Snap Surveys is compliant with ISO 27001, the highest possible standard. We also ensure that our work is always carried out in accordance with the General Data Protection Regulation.
You can expect a high level of confidentiality and service from our projects team. We’re happy to work in the background, providing expert consultancy support so you can deliver the right survey tools and results for your customers.
“The Snap team are totally customer focused from start to finish with a project. They show flexibility and adapt to changing circumstances. I have absolute trust in the team and am happy to entrust them with the reputation of my firm.”
Dave Burton, Burton OD
“Snap Surveys did a wonderful job for our 1st annual resident housing survey. We ran into unexpected difficulty when project managing the survey in house. Snap surveys advised us on the best approach and completed our data entry for the project. They were quick and efficient and very professional. I would not hesitate to use their services again for our organisation.”
Rebecca Lawrence-Higton, Housing & Care 21
“Snap Surveys are experts in their field and provided me with friendly and efficient advice and support throughout. They go the extra mile to support their customers.”
Angie Contestabile, Bridgend County Borough Council
“Margaret is an absolute pleasure to work with. Over the years she has developed excellent relationships with regular participants of our annual Benchmarking Survey, but is equally good at helping new participants through the process, which really helps ensure the smooth running of the survey.”
“The process is simple and well proven and the level of support is fantastic. They clearly have a lot of experience, which is what you want when putting something like this together. The cost was reasonable too!”
Amica Financial Wellbeing Ltd (a St. James’s Place Partner)
I am now a longstanding customer of SNAP and have worked with them for a few years. I have been supported by the same researcher with various projects throughout my time. The researcher has impressed me so much – and has helped me again and again over the years that we have worked together. I came to her with no idea how I was going to implement my project (I have to periodically survey people in around a hundred locations which are in eight ‘areas’ across the UK and Republic of Ireland). She has designed a system so that we can see what each setting is saying, what each area is saying and then the whole of the UK and the ROI. She has made great suggestions about how to phrase questions, present findings and layout our surveys. She has also been very flexible, is very responsive to emails and just incredibly nice to work with. Tonight she has gone out of her way to help me get the information that I need – and on a Friday night when she should be spending time with her friends and family. I am sure I won’t be the only customer that she will have helped like this, out of hours, and for no personal gain. She is an absolute blessing and has helped me so much. My experience of working with SNAP Surveys has been incredibly positive.
Amber Sylvester, Development Manager at The Salvation Army Homlessness Services