It’s not always easy to find what you want in legal documents, so to make things easier here are a few key points.

30 day money back guarantee

The sale of our software based products comes with a 30 day, no questions asked, money back guarantee. For more information on this and all our return and cancellation policies.

Snap Software returns and cancellation policy

Customer support

New software customers receive free support for 12 months. Our HelpDesk aims to respond to enquiries within 1 hour.

Acceptable use of website

It is important to us that everyone who visits our website, particularly those areas where views and knowledge are exchanged such as our customer forum, do so in an acceptable way.

Snap Surveys Website terms of use

How we run our online shop

We aim to make using our online shop as clear and simple as possible, including showing taxes and delivery charges as early in the process as we can.

Snap Surveys Website terms of use | Online shop terms of supply

Protecting all honest users of our products

In order to protect our honest and law abiding customers we will not tolerate software piracy and will act swiftly whenever it is discovered.

Snap Software piracy policy

Legal and Licensing Agreements

If you can’t find what you’re looking for in one of the above links, a list of legal and licensing agreements is below:

US Software License and Services Agreement

US Acceptable Use Policy

Snap Surveys WebHost User Terms

Snap XMP Subscription Agreement

Snap Software Piracy Policy

Snap Surveys Returns & Cancellation Policy

Snap Surveys Online Shop Terms of Supply

Snap Surveys Website terms of use

US Snap Surveys Snap Plus software maintenance policy SLA

US Non-Disclosure Agreement

Snap Surveys Portal Terms of Use

If you require further information on any of the above please email