It’s not always easy to find what you want in legal documents, so to make things easier here are a few key points.

30 day money back guarantee

The sale of our software based products comes with a 30 day, no questions asked, money back guarantee. For more information on this and all our return and cancellation policies.

Snap Software returns and cancellation policy ›

Customer support

New software customers receive free support for 12 months, after that you can choose to renew your Snap Plus cover plan. Our HelpDesk aims to respond to enquiries within 2 business days.

Snap Plus ›

Acceptable use of website

It is important to us that everyone who visits our website, particularly those areas where views and knowledge are exchanged such as our customer forum, do so in an acceptable way.

Snap Surveys Website terms of use ›

How we run our online shop

We aim to make using our online shop as clear and simple as possible, including showing taxes and delivery charges as early in the process as we can.

Snap Surveys Website terms of use › | Online shop terms of supply ›

Protecting all honest users of our products

In order to protect our honest and law abiding customers we will not tolerate software piracy and will act swiftly whenever it is discovered.

Snap Software piracy policy ›

Legal and Licensing Agreements

If you can’t find what you’re looking for in one of the above links, a list of legal and licensing agreements is below:

US Software License and Services Agreement ›

US Acceptable Use Policy ›

Snap Surveys WebHost User Terms ›

Snap Software Piracy Policy ›

Snap Surveys Returns & Cancellation Policy ›

Snap Surveys Online Shop Terms of Supply ›

Snap Surveys Website terms of use ›

US Snap Surveys Snap Plus software maintenance policy SLA ›

US Non-Disclosure Agreement ›

Snap Surveys Portal Terms of Use ›

If you require further information on any of the above please email