Software Legal and Service Agreements It’s not always easy to find what you want in legal documents, so to make things easier here are a few key points. 30 day money back guarantee The sale of our software based products comes with a 30 day, no questions asked, money back guarantee. For more information on this and all our return and cancellation policies. Snap Software returns and cancellation policy Customer support New software customers receive free support for 12 months. Our HelpDesk aims to respond to enquiries within 1 hour. Acceptable use of website It is important to us that everyone who visits our website, particularly those areas where views and knowledge are exchanged such as our customer forum, do so in an acceptable way. Snap Surveys Website terms of use How we run our online shop We aim to make using our online shop as clear and simple as possible, including showing taxes and delivery charges as early in the process as we can. Snap Surveys Website terms of use | Online shop terms of supply Protecting all honest users of our products In order to protect our honest and law abiding customers we will not tolerate software piracy and will act swiftly whenever it is discovered. Snap Software piracy policy Legal and Licensing Agreements If you can’t find what you’re looking for in one of the above links, a list of legal and licensing agreements is below: US Software License and Services Agreement US Acceptable Use Policy Snap Surveys WebHost User Terms Snap XMP Subscription Agreement Snap Software Piracy Policy Snap Surveys Returns & Cancellation Policy Snap Surveys Online Shop Terms of Supply Snap Surveys Website terms of use US Snap Surveys Snap Plus software maintenance policy SLA US Non-Disclosure Agreement Snap Surveys Portal Terms of Use If you require further information on any of the above please email customerservices@snapsurveys.com