Complete Snap XMP features list

Create Dynamic, Engaging Surveys

Getting started

Use the templates provided and automatically create editions for PC, tablet, smartphone and paper

Select from the wide choice of question types – drop down, drag and drop, carousels, grids, single response, multiple response, quantity, text, time, date, free-text and semantic scales

Access the question library and templates for predesigned layouts.

Create multilingual questionnaires

Use the Editor in Snap XMP Online to both create surveys from scratch and make changes on the move

Automatic synchronisation at all times between Snap XMP Online and Snap XMP Desktop

Collaborate with colleagues by sharing both individual surveys and folders containing multiple surveys

Add Visual questions

Answer sliders, including smiley sliders and quantity sliders

Drag and drop ranking and categorizing questions

Clickable images such as star ratings, UK and US regional maps

Carousel grid questions

Add multimedia video or sound clips

Use a calendar input for date responses

Add a keypad for numeric and a keyboard for alphanumeric responses

Add a digital clock for time responses

See visual questions in more detail

Enhance the Response controls

Make questions optional or mandatory

Specify a minimum or maximum number of answers for multi-choice style questions

Specify character limit and character format for answers given to open ended questions

Rank items according to order of preference

Calculate values and store totals

Carry out Rating checks

Reorder code labels into alphabetical sequence

Create custom format patterns to customize editing of data input

Use patterns to ensure data accuracy, e.g. for US ZIP codes and UK postcode, or for email addresses

Add exclusivity of answers for multiple response questions

Auto answer questions if masking leaves only one answer choice

Add Question routing / Skip patterns

Skip to a subsequent question depending on answer

Skip to a subsequent question regardless of answer

Show routing instructions on the questionnaire

Conditionally show question/text fields

See more on skip logic

Randomize elements of the questionnaire

Randomly order answer codes

Randomly order questions in a grid, such as rating scale questions

Randomly order questions within a selected group of questions

Mask individual Answers

Dynamically mask answer choices based on earlier replies given

Permanently mask answer choices (e.g. for “Not Applicable” in rating grid)

Auto answer questions if masking leaves only one answer choice

Text substitution / Piping

Feed answers given to single response questions

Feed answers given to multiple response questions

Feed answers given to open style questions

Feed answers into questions areas of a grid (rating/matrix/style)

See piping in more detail

Add your own Branding and Design

Custom URLs

Custom HTML snippets

Customise warning and error messages

Use images in place of text for question and answer labels

Background images

Variety of formatting options (e.g. Custom colours on buttons)

Supports most image formats (e.g. JPEG, GIF, PNG, Bitmap)

See more on branded surveys

Link to an External Database

Pre-populate the survey with known information, such as address, name or demographic info

Route questions based on information from a database

Automatically update your database with new or amended information

SQL and MS Access databases supported in addition to Excel files

Automatically display questionnaires in a participant’s preferred language (or give the option to choose a language)

See more on integrations

Share your questionnaire content

Drag and drop questions from other surveys

Build your own question libraries in any language

Export/import question and answer text for easy translation

Clone existing surveys

Collaborate with colleagues to share both surveys and folders

Advanced Features in Questionnaire Design

Survey format automatically optimised for desktop PC, browser, tablet and smartphone

Drag-and-Drop facility to turn grid questions into a more interactive and engaging format

Incorporate calculations into a survey

Count the number of characters for open style questions

Specify a web page to go to after submitting

Participants can attach their own files such as a CV, a photo or a signature

Record audio responses to sections of a survey

Send email alerts, triggered in the event of a specific reply or replies

Add page countdown timers, perfect for quizzes and timed tests

Create a WC3 accessible version

Add placeholder text

Place questions side by side with either a compound grid or inline questions

Tab controls for questionnaires

Automatically move to the next page when all questions are answered

Use transitions when moving between pages

Show visual effects on the answer box when a response is given

Distribute Questionnaires and Collect Data

Preparation of paper surveys

Print paper questionnaires in a range of layouts and sizes, including booklet

Preprint unique ID or reference numbers on individual questionnaires

Preprint address information to fit window envelopes

Schedule the Interview Process

Prepare a Snap questionnaire ready for scanning or mark up an External Questionnaire designed in  a word processing system

Automate interview start and finish dates

Schedule SMS or email invitations and reminders

Link to an external file of Participants

Personalise invite and reminder text with fields from an external database

Include a question from your survey in your email invitations

Send invite and reminder messages as plain text, HTML email or SMS text

Send with custom name to reflect your organization’s branding

Include “Opt out” for invite and reminder message

Allocate secure participant logins (permitting single or multiple survey completions)

Specify unique survey list for individual mobile devices or interviewers

Monitor the Audit log for details of all changes

Collect the replies – Online and offline

Collect responses from web based surveys as well as data captured for offline surveys on tablets and smartphones

Save fully completed questionnaires as well as partial replies

Ability to review partial data

No limits on the amount of free-text collected

View responses in either Snap Online or Snap Desktop

Ability to attach documents and photos to completed surveys

Encrypt survey data on mobile devices and during transmission

Geolocation facility to record time, date and location coordinates for each interview

Pre-populate questions with data from an external database

Send responses from a survey into another survey

Collect the replies – Scanning of paper questionnaires

Optical Mark Recognition (OMR) for tick box questions

Optical Character Recognition (OCR) for pre-printed character recognition

Intelligent Character Recognition (ICR) for hand written responses

Scans single and double sided paper surveys

Special paper is NOT required

Calibration and deskew capability

Automatic re-orientation of incorrectly scanned pages

Works with network-attached as well as PC-attached scanners

Preprinting of data from database on paper surveys is supported

Automatic recognition of multiple choice replies, numbers as well as written handprinted text

Automatic recognition of both altered and crossed-out replies

Automated reporting of case status (i.e. scanned, detected or cleaned)

Verify accuracy of data entry

View data entry statistics (e.g. accuracy, cases input per minute)

View interview statistics (e.g. time, duration)

Edit individual cases in Snap Desktop

Opt to spell-check free text responses

Produce Scanned Image Report of scanned free-text replies

Advanced features in Data Collection

Generation of a QR code for each designed survey

Set up Group Questionnaires, where participants repeatedly complete the same questionnaire, but with a different subject each time (e.g. Course and Instructor evaluations or 360 surveys)

Add quota controls and screenouts

Powerful Analysis and Intelligent Reporting

Analysis as Survey reports

Questionnaire Report – a top-level summary of results that’s available for every survey

Summary Report – view the results in more detail – available for every survey

Summary Tables – view the results in tables, easily add a standard break – available for every survey

Summary Dashboard Report – dashboard style view of the summary report

Scanned Image Report – to present an exact image of all scanned free-text replies

Smart Reports – create dynamic and repeatable Smart Reports, tailored specifically to the reader

See more on reporting

Analysis as tables and charts

Create frequency tables

Create crosstab tables

Include multiple breaks in crosstab analyses

Include/exclude missing values (e.g. ‘No Reply’) in percent calculations

Multiple chart styles, including bar, pie, line and radar – all fully customisable

Word Clouds to summarize text responses

Produce a printed list of text responses

Filter results to find out how different groups answered specific questions

Contextualised analysis to provide individual report to the unique perspective of the reader.

Reorder and simplify your data, e.g. combine ‘Good’ and ‘Very good’ responses in a rating scale in a single new category – ‘Positive’

Add weighted responses

Apply RIM weighting

Incorporate mean scoring

Overlay images with survey results, e.g. regional maps

Analyse by date – specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the month

Analyse by time – specify time periods, e.g. hour, minute, second

Analyse by format – e.g. multi-mode and multi-language versions

Show results in context – e.g. to compare satisfaction scores for one rated service against the combined results for all other rated services

Comparative and historical benchmarking in the form of tables and charts

See more on analysis tools

Analysis with Statistical testing

Mean, Mode, and Median

Minimum, Maximum and Range

Quartiles

Gap analysis

Standard Deviation, Variance and Standard Error

Average absolute deviation to standard statistics

Sample standard deviation (N-1)

Sample variance

Factor analysis

Cluster analysis

Z test / T test / U test

Skewness and Kurtosis

Smart Reporting

Automate the production of large scale reports for readers at all levels

Guaranteed accuracy for unlimited variations

Consistent branding, layout, and wording

Provide logins for clients and colleagues to monitor survey results online

Output reports as PDFs

Use context to tailor reports or report batches for specific recipients

Apply data filters to one-off Smart Reports and report batches

Text and values from analyses inserted into report commentary

Identification of high and low performing service areas

Recommendations for improvements and action plans

Benchmarks for comparison to internal, external or historical data

Conditional inclusion of specific analyses, commentary or sections

See more on smart reporting

Database links

Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases

Automatically import data from a Snap survey

Automatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases

Automatically export data to a Snap survey

Join multiple surveys that have the same participants but different questions

Automatically add respondents from one survey to the participants list of another survey

API – Get survey status, export responses, getting just the latest each time. Add, edit, delete participants

See more on integrations

Share results with colleagues/associates

Include results from paper surveys in online reports

Individual Online accounts with appropriate permissions to access surveys / analysis / reports

Publish results as HTML for online viewing

Copy and paste to Microsoft Office and other software packages

Security

ISO 27001 Security certification

Cyber Essentials Plus certification

SSA16 certified data centres

US and UK based data centres

Secure, encrypted questionnaire and report delivery via https

All data encrypted at rest

Permanent malware scanning

Latest security updates applied

Daily vulnerability scans

Daily backups

Install the platform on your own server with the On-Premises edition

Multi-Factor Authentication (MFA) is available to provide an extra layer of security when signing in

See more on security

Help and Support

HelpDesk – UK, Europe, APAC, US and Canada

Training – Courses covering every aspect of the survey process

Resources – Worksheets, Webinar, How-To Videos