Create Dynamic, Engaging Surveys
Getting started
| Use the templates provided and automatically create editions for PC, tablet, smartphone and paper |
| Select from the wide choice of question types – drop down, drag and drop, carousels, grids, single response, multiple response, quantity, text, time, date, free-text and semantic scales |
| Access the question library and templates for predesigned layouts. |
| Create multilingual questionnaires |
| Use the Editor in Snap XMP Online to both create surveys from scratch and make changes on the move |
| Automatic synchronisation at all times between Snap XMP Online and Snap XMP Desktop |
| Collaborate with colleagues by sharing both individual surveys and folders containing multiple surveys |
Add Visual questions
| Answer sliders, including smiley sliders and quantity sliders |
| Drag and drop ranking and categorizing questions |
| Clickable images such as star ratings, UK and US regional maps |
| Carousel grid questions |
| Add multimedia video or sound clips |
| Use a calendar input for date responses |
| Add a keypad for numeric and a keyboard for alphanumeric responses |
| Add a digital clock for time responses |
| See visual questions in more detail |
Enhance the Response controls
| Make questions optional or mandatory |
| Specify a minimum or maximum number of answers for multi-choice style questions |
| Specify character limit and character format for answers given to open ended questions |
| Rank items according to order of preference |
| Calculate values and store totals |
| Carry out Rating checks |
| Reorder code labels into alphabetical sequence |
| Create custom format patterns to customize editing of data input |
| Use patterns to ensure data accuracy, e.g. for US ZIP codes and UK postcode, or for email addresses |
| Add exclusivity of answers for multiple response questions |
| Auto answer questions if masking leaves only one answer choice |
Add Question routing / Skip patterns
| Skip to a subsequent question depending on answer |
| Skip to a subsequent question regardless of answer |
| Show routing instructions on the questionnaire |
| Conditionally show question/text fields |
| See more on skip logic |
Randomize elements of the questionnaire
| Randomly order answer codes |
| Randomly order questions in a grid, such as rating scale questions |
Mask individual Answers
| Dynamically mask answer choices based on earlier replies given |
| Permanently mask answer choices (e.g. for “Not Applicable” in rating grid) |
| Auto answer questions if masking leaves only one answer choice |
Text substitution / Piping
| Feed answers given to single response questions |
| Feed answers given to multiple response questions |
| Feed answers given to open style questions |
| Feed answers into questions areas of a grid (rating/matrix/style) |
| See piping in more detail |
Add your own Branding and Design
| Custom URLs |
| Custom HTML snippets |
| Customise warning and error messages |
| Use images in place of text for question and answer labels |
| Background images |
| Variety of formatting options (e.g. Custom colours on buttons) |
| Supports most image formats (e.g. JPEG, GIF, PNG, Bitmap) |
| See more on branded surveys |
Link to an External Database
| Pre-populate the survey with known information, such as address, name or demographic info |
| Route questions based on information from a database |
| Automatically update your database with new or amended information |
| SQL and MS Access databases supported in addition to Excel files |
| Automatically display questionnaires in a participant’s preferred language (or give the option to choose a language) |
| See more on integrations |
Share your questionnaire content
| Drag and drop questions from other surveys |
| Build your own question libraries in any language |
| Export/import question and answer text for easy translation |
| Clone existing surveys |
| Collaborate with colleagues to share both surveys and folders |
Advanced Features in Questionnaire Design
| Survey format automatically optimised for desktop PC, browser, tablet and smartphone |
| Drag-and-Drop facility to turn grid questions into a more interactive and engaging format |
| Incorporate calculations into a survey |
| Count the number of characters for open style questions |
| Specify a web page to go to after submitting |
| Participants can attach their own files such as a CV, a photo or a signature |
| Record audio responses to sections of a survey |
| Send email alerts, triggered in the event of a specific reply or replies |
| Add page countdown timers, perfect for quizzes and timed tests |
| Create a WC3 accessible version |
| Add placeholder text |
| Place questions side by side with either a compound grid or inline questions |
Distribute Questionnaires and Collect Data
Preparation of paper surveys
| Print paper questionnaires in a range of layouts and sizes, including booklet |
| Preprint unique ID or reference numbers on individual questionnaires |
| Preprint address information to fit window envelopes |
Schedule the Interview Process
| Prepare a Snap questionnaire ready for scanning or mark up an External Questionnaire designed in a word processing system |
| Automate interview start and finish dates |
| Schedule SMS or email invitations and reminders |
| Link to an external file of Participants |
| Personalise invite and reminder text with fields from an external database |
| Send invite and reminder messages as plain text, HTML email or SMS text |
| Send with custom name to reflect your organization’s branding |
| Include “Opt out” for invite and reminder message |
| Allocate secure participant logins (permitting single or multiple survey completions) |
| Specify unique survey list for individual mobile devices or interviewers |
| Monitor the Audit log for details of all changes |
Collect the replies – Online and offline
| Collect responses from web based surveys as well as data captured for offline surveys on tablets and smartphones |
| Save fully completed questionnaires as well as partial replies |
| Ability to review partial data |
| No limits on the amount of free-text collected |
| View responses in either Snap Online or Snap Desktop |
| Ability to attach documents and photos to completed surveys |
| Encrypt survey data on mobile devices and during transmission |
| Geolocation facility to record time, date and location coordinates for each interview |
| Pre-populate questions with data from an external database |
| Send responses from a survey into another survey |
Collect the replies – Scanning of paper questionnaires
| Optical Mark Recognition (OMR) for tick box questions |
| Optical Character Recognition (OCR) for pre-printed character recognition |
| Intelligent Character Recognition (ICR) for hand written responses |
| Scans single and double sided paper surveys |
| Special paper is NOT required |
| Calibration and deskew capability |
| Automatic re-orientation of incorrectly scanned pages |
| Works with network-attached as well as PC-attached scanners |
| Preprinting of data from database on paper surveys is supported |
| Automatic recognition of multiple choice replies, numbers as well as written handprinted text |
| Automatic recognition of both altered and crossed-out replies |
| Automated reporting of case status (i.e. scanned, detected or cleaned) |
| Verify accuracy of data entry |
| View data entry statistics (e.g. accuracy, cases input per minute) |
| View interview statistics (e.g. time, duration) |
| Edit individual cases in Snap Desktop |
| Opt to spell-check free text responses Produce Scanned Image Report of scanned free-text replies |
Advanced features in Data Collection
| Generation of a QR code for each designed survey |
| Set up Group Questionnaires, where participants repeatedly complete the same questionnaire, but with a different subject each time (e.g. Course and Instructor evaluations or 360 surveys) |
| Add quota controls and screenouts |
Powerful Analysis and Intelligent Reporting
Analysis as Survey reports
| Questionnaire Report – a top-level summary of results that’s available for every survey |
| Summary Report – view the results in more detail – available for every survey |
| Summary Tables – view the results in tables, easily add a standard break – available for every survey |
| Summary Dashboard Report – dashboard style view of the summary report |
| Scanned Image Report – to present an exact image of all scanned free-text replies |
| Smart Reports – create dynamic and repeatable Smart Reports, tailored specifically to the reader |
| See more on reporting |
Analysis as tables and charts
| Create frequency tables |
| Create crosstab tables |
| Include multiple breaks in crosstab analyses |
| Include/exclude missing values (e.g. ‘No Reply’) in percent calculations |
| Multiple chart styles, including bar, pie, line and radar – all fully customisable |
| Word Clouds to summarize text responses |
| Produce a printed list of text responses |
| Filter results to find out how different groups answered specific questions |
| Contextualised analysis to provide individual report to the unique perspective of the reader. |
| Reorder and simplify your data, e.g. combine ‘Good’ and ‘Very good’ responses in a rating scale in a single new category – ‘Positive’ |
| Add weighted responses |
| Apply RIM weighting |
| Incorporate mean scoring |
| Overlay images with survey results, e.g. regional maps |
| Analyse by date – specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the month |
| Analyse by time – specify time periods, e.g. hour, minute, second |
| Analyse by format – e.g. multi-mode and multi-language versions |
| Show results in context – e.g. to compare satisfaction scores for one rated service against the combined results for all other rated services |
| Comparative and historical benchmarking in the form of tables and charts |
| See more on analysis tools |
Analysis with Statistical testing
| Mean, Mode, and Median |
| Minimum, Maximum and Range |
| Quartiles |
| Gap analysis |
| Standard Deviation, Variance and Standard Error |
| Average absolute deviation to standard statistics |
| Sample standard deviation (N-1) |
| Sample variance |
| Factor analysis |
| Cluster analysis |
| Z test / T test / U test |
| Skewness and Kurtosis |
Smart Reporting
| Automate the production of large scale reports for readers at all levels |
| Guaranteed accuracy for unlimited variations |
| Consistent branding, layout, and wording |
| Provide logins for clients and colleagues to monitor survey results online |
| Output reports as PDFs |
| Use context to tailor reports or report batches for specific recipients |
| Apply data filters to one-off Smart Reports and report batches |
| Text and values from analyses inserted into report commentary |
| Identification of high and low performing service areas |
| Recommendations for improvements and action plans |
| Benchmarks for comparison to internal, external or historical data |
| Conditional inclusion of specific analyses, commentary or sections |
| See more on smart reporting |
Database links
| Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases |
| Automatically import data from a Snap survey |
| Automatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases |
| Automatically export data to a Snap survey |
| Join multiple surveys that have the same participants but different questions |
| API – Get survey status, export responses, getting just the latest each time. Add, edit, delete participants |
| See more on integrations |
Share results with colleagues/associates
| Include results from paper surveys in online reports |
| Individual Online accounts with appropriate permissions to access surveys / analysis / reports |
| Publish results as HTML for online viewing |
| Copy and paste to Microsoft Office and other software packages |
Security
| ISO 27001 Security certification |
| SSA16 certified data centres |
| US and UK based data centres |
| Secure, encrypted questionnaire and report delivery via https |
| All data encrypted at rest |
| Permanent malware scanning |
| Latest security updates applied |
| Daily vulnerability scans |
| Daily backups |
| Install the platform on your own server with the On-Premises edition |
| Multi-Factor Authentication (MFA) is available to provide an extra layer of security when signing in |
| See more on security |