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Create Dynamic, Engaging Surveys
Getting started
| Use the quick start questionnaire templates or create your own |
| Wide choice of question styles: drop down, grids, single response, multiple response, time, date, free-text and semantic scales |
| Access the question library with over 100 professionally designed questions |
| Create multi-language questionnaires |
Custom design and branding
| Custom URLs |
| Custom HTML snippets |
| Customise warning and error messages |
| Use images in place of text for question and answer labels |
| Background images |
| Variety of formatting options |
Visual questions
| Answer sliders, including smiley sliders and quantity sliders |
| Drag and drop ranking and categorizing questions |
| Clickable images such as star ratings, UK and US regional maps |
| Add multimedia video or sound clips |
| Use a calendar input for date responses |
| Add a number/clock/keyboard for quantity responses |
| Add a clock for time responses |
| Add a keyboard for literal responses |
Text substitution (piping)
| Feed answers given to single response questions |
| Feed answers given to multiple response questions |
| Feed answers given to open style questions |
| Feed answers from/into question areas of a grid (rating/matrix style) |
| Feed answers from/into answer areas of a grid (rating/matrix style) |
Question routing (skip logic)
| Skip to a subsequent question depending on answer |
| Skip to a subsequent question regardless of answer |
| Show routing instructions on the questionnaire |
| Conditionally show question/text fields |
Randomize questionnaire elements
| Randomly order answer codes |
| Randomly order questions in a grid, such as rating scale questions |
| Randomly present individual pages of a questionnaire |
Answer masking
| Dynamically mask answer choices based on earlier replies given |
| Permanently mask answer choices (e.g. for “Not Applicable” in rating grid) |
| Auto answer questions if masking leaves only one answer choice |
Response validation
| Make questions optional or mandatory |
| Specify a minimum or maximum number of answers for multi-choice style questions |
| Specify character limit and character format for answers given to open ended questions |
| Rank items according to order of preference |
| Calculate running totals in quantity response questions |
| Ensure data is entered accurately with format patterns, for example post / ZIP code format or email address |
| Add exclusivity of answers for multiple response questions |
| Create custom format patterns |
Link to an external database
| Prepopulate the survey with known information, such as address, name or demographic info |
| Route questions based on information from a database |
| Automatically update your database with new or amended information |
| Automatically present questionnaires in a participant’s preferred language (or give the option to choose a language) |
Share questionnaire content
| Drag and drop questions from other surveys |
| Build your own question libraries in any language |
| Export/import question and answer text for easy translation |
| Clone existing surveys |
| Create a back up of surveys, including data and analysis |
Advanced Questionnaire Design features
| Optimised for desktop PC, tablet and Smartphone |
| Incorporate calculations into a survey |
| Add quota controls based on responses to a single question |
| Add quota controls based on responses to multiple questions |
| Count the number of characters for open style questions |
| Specify a web page to go to after submitting |
| Participants can attach their own files such as a CV, a photo or a signature |
| Record audio responses to survey questions |
| Send email alerts, triggered in the event of a specific reply or replies |
| Add page countdown timers, perfect for quizzes and timed tests |
Distribute Questionnaires and Collect Data
Prepare your survey
| Print paper questionnaires in a range of layouts and sizes, including booklet |
| Preprint unique ID or reference numbers on individual questionnaires |
| Preprint address information to fit window envelopes |
Interview process/schedule
| Automate interview start and finish dates |
| Schedule SMS/ email invitations and reminders |
| Personalise invite and reminder text with fields from an external database |
| Send invite and reminder messages as plain text or HTML |
| Send with custom name to reflect your organization’s branding |
| Include “Opt out” for invite and reminder message |
| Allocate secure participant logins (permitting single or multiple survey completions) |
| Specify unique survey list for individual mobile devices or interviewers |
| Remotely upload surveys to mobile devices |
Data collection
| Save partial responses |
| Save responses on server, download directly to Snap |
| Receive responses as emails |
| Automatically synchronize surveys across Android, Apple and Windows devices |
| Encrypt survey data on mobile devices and during transmission |
| Geo-location – record time, date and location coordinates for each interview |
Data collection – Scanning
| Optical Mark Recognition (OMR) with calibration and deskew capability |
| Automated reporting of case status (i.e. scanned, detected or cleaned) |
| Automatically orientates incorrectly scanned pages |
| Automatically reads multiple choice replies, numbers and well written handprinted text |
| The scanner automatically recognizes altered and crossed-out replies |
| Verify accuracy of data entry |
| View data entry statistics (e.g. accuracy, cases input per minute) |
| View interview statistics (e.g. time, duration) |
| Edit individual cases in Snap |
| Opt to spell-check free text responses |
Advanced Data Collection feature
| Create a WC3 accessible version |
| Set up questionnaire groups. Participants repeatedly complete the same questionnaire, but with a different subject each time |
| Make multiple surveys available as a panel |
| Share surveys via social media |
Powerful Analysis, Intelligent Reporting
Survey reports
| Questionnaire Report – a top-level summary of results that’s available for every survey |
| Summary Report – view the results in more detail – available for every survey |
| Summary Tables – view the results in tables, easily add a standard break – available for every survey |
| Smart Reports – using your own commentary and analysis to create dynamic and repeatable Smart Reports, tailored specifically to the reader |
Analysis tools
| Create frequency tables |
| Create crosstab tables |
| Include multiple breaks in crosstab analyses |
| Include/exclude missing values (e.g. ‘No Reply’) in percent calculations |
| 65 chart styles, including bar, pie, line and radar – all fully customisable |
| Word Clouds to summarize text responses |
| Produce a printed list of text responses |
| Filter results to find out how different groups answered specific questions |
| Reorder and simplify your data, e.g. combine ‘Good’ and ‘Very good’ responses in a rating scale in a single new category – ‘Positive’ |
| Add weighted responses |
| Incorporate mean scoring |
| Overlay images with survey results, e.g. regional maps |
| Analyse by date – specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the month |
| Analyse by time – specify time periods, e.g. hour, minute, second |
| Analyse by format – e.g. multi-mode and multi-language versions |
| Show results in context – e.g. to compare satisfaction scores for one rated service against the combined results for all other rated services |
Database links
| Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases |
| Automatically import data from a Snap survey |
| Automatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databases |
| Automatically export data to a Snap survey |
| Join multiple surveys that have the same participants but different questions |
Statistical analysis
| Mean, Mode, and Median |
| Minimum, Maximum and Range |
| Quartiles |
| Gap analysis |
| Standard Deviation, Variance and Standard Error |
| Average absolute deviation to standard statistics |
| Sample standard deviation (N-1) |
| Sample variance |
| Factor analysis |
| Cluster analysis |
| Z test / T test / U test |
| Skewness and Kurtosis |
Share results with colleagues/associates
| Include results from paper surveys in online reports, including comments from scanned surveys |
| Allocate associate logins to view and create analyses |
| Allocate associate logins to view reports online |
| Specify which surveys and results each associate can access |
| Publish results as HTML for online viewing |
| Copy and paste to Microsoft Office and other software packages |
Server Security
| ISO 27001 Security certification |
| UK based data centres |
| Secure, encrypted questionnaire and report delivery via https |
| All data encrypted at rest |
| Permanent malware scanning |
| Latest security updates applied |
| Daily vulnerability scans |
| Daily backups |
Help and Support
| HelpDesk – UK, Europe, APAC, US and Canada |
| Training – Tailored courses covering every aspect of the survey process, including consultancy style. |
| Resources – Worksheets, Webinar, How-To Videos |
