Complete features list Create Dynamic, Engaging Surveys Getting started Use the templates provided and automatically create editions for PC, tablet, smartphone and paperSelect from the wide choice of question styles – drop down, drag and drop, carousels, grids, single response, multiple response, quantity, text, time, date, free-text and semantic scalesAccess the question library and templates for predesigned layouts.Create multi-language questionnaires Use the Editor in Snap Online to both create surveys from scratch and make changes on the moveAutomatic synchronisation at all times between Snap Online and Snap DesktopCollaborate with colleagues by sharing both individual surveys and folders containing multiple surveys Add Visual questions Answer sliders, including smiley sliders and quantity slidersDrag and drop ranking and categorizing questionsClickable images such as star ratings, UK and US regional mapsCarousel grid questionsAdd multimedia video or sound clipsUse a calendar input for date responsesAdd a keypad for numeric and a keyboard for alphanumeric responsesAdd a digital clock for time responses Enhance the Response controls Make questions optional or mandatorySpecify a minimum or maximum number of answers for multi-choice style questionsSpecify character limit and character format for answers given to open ended questionsRank items according to order of preferenceCalculate values and store totalsCarry out Rating checksReorder code labels into alphabetical sequence Create custom format patterns to customize editing of data inputUse patterns to ensure data accuracy, e.g. for US ZIP codes and UK postcode, or for email addressesAdd exclusivity of answers for multiple response questionsAuto answer questions if masking leaves only one answer choice Add Question routing / Skip patterns Skip to a subsequent question depending on answerSkip to a subsequent question regardless of answerShow routing instructions on the questionnaireConditionally show question/text fields Randomize elements of the questionnaire Randomly order answer codesRandomly order questions in a grid, such as rating scale questions Mask individual Answers Dynamically mask answer choices based on earlier replies givenPermanently mask answer choices (e.g. for “Not Applicable” in rating grid)Auto answer questions if masking leaves only one answer choice Text substitution / Piping Feed answers given to single response questionsFeed answers given to multiple response questionsFeed answers given to open style questionsFeed answers into questions areas of a grid (rating/matrix/style) Add your own Branding and Design Custom URLsCustom HTML snippetsCustomise warning and error messagesUse images in place of text for question and answer labelsBackground imagesVariety of formatting options (e.g. Custom colours on buttons)Supports most image formats (e.g. JPEG, GIF, PNG, Bitmap) Link to an External Database Pre-populate the survey with known information, such as address, name or demographic infoRoute questions based on information from a databaseAutomatically update your database with new or amended informationSQL and MS Access databases supported in addition to Excel filesAutomatically display questionnaires in a participant’s preferred language (or give the option to choose a language) Share your questionnaire content Drag and drop questions from other surveysBuild your own question libraries in any languageExport/import question and answer text for easy translationClone existing surveysCollaborate with colleagues to share both surveys and folders Advanced Features in Questionnaire Design Survey format automatically optimised for desktop PC, browser, tablet and smartphoneDrag-and-Drop facility to turn grid questions into a more interactive and engaging formatIncorporate calculations into a surveyCount the number of characters for open style questionsSpecify a web page to go to after submittingParticipants can attach their own files such as a CV, a photo or a signatureRecord audio responses to sections of a surveySend email alerts, triggered in the event of a specific reply or repliesAdd page countdown timers, perfect for quizzes and timed tests Create a WC3 accessible versionAdd placeholder textPlace questions side by side with either a compound grid or inline questions Distribute Questionnaires and Collect Data Preparation of paper surveys Print paper questionnaires in a range of layouts and sizes, including bookletPreprint unique ID or reference numbers on individual questionnairesPreprint address information to fit window envelopes Schedule the Interview Process Prepare a Snap questionnaire ready for scanning or mark up an External Questionnaire designed in a word processing systemAutomate interview start and finish datesSchedule SMS or email invitations and remindersLink to an external file of ParticipantsPersonalise invite and reminder text with fields from an external databaseSend invite and reminder messages as plain text, HTML email or SMS textSend with custom name to reflect your organization’s brandingInclude “Opt out” for invite and reminder messageAllocate secure participant logins (permitting single or multiple survey completions)Specify unique survey list for individual mobile devices or interviewersMonitor the Audit log for details of all changes Collect the replies – Online and offline Collect responses from web based surveys as well as data captured offline on tablets and smartphonesSave fully completed questionnaires as well as partial repliesAbility to review partial dataNo limits on the amount of free-text collectedView responses in either Snap Online or Snap DesktopAbility to attach documents and photos to completed surveysEncrypt survey data on mobile devices and during transmissionGeolocation facility to record time, date and location coordinates for each interviewPre-populate questions with data from an external databaseSend responses from a survey into another survey Collect the replies – Scanning of paper questionnaires Optical Mark Recognition (OMR) for tick box questionsOptical Character Recognition (OCR) for pre-printed character recognitionIntelligent Character Recognition (ICR) for hand written responsesScans single and double sided paper surveysSpecial paper is NOT requiredCalibration and deskew capabilityAutomatic re-orientation of incorrectly scanned pagesWorks with network-attached as well as PC-attached scannersPreprinting of data from database on paper surveys is supportedAutomatic recognition of multiple choice replies, numbers as well as written handprinted textAutomatic recognition of both altered and crossed-out repliesAutomated reporting of case status (i.e. scanned, detected or cleaned)Verify accuracy of data entryView data entry statistics (e.g. accuracy, cases input per minute)View interview statistics (e.g. time, duration)Edit individual cases in Snap DesktopOpt to spell-check free text responses Produce Scanned Image Report of scanned free-text replies Advanced features in Data Collection Generation of a QR code for each designed surveySet up Group Questionnaires, where participants repeatedly complete the same questionnaire, but with a different subject each time (e.g. Course and Instructor evaluations or 360 surveys)Add quota controls and screenouts Powerful Analysis and Intelligent Reporting Analysis as Survey reports Questionnaire Report – a top-level summary of results that’s available for every surveySummary Report – view the results in more detail – available for every surveySummary Tables – view the results in tables, easily add a standard break – available for every surveySummary Dashboard Report – dashboard style view of the summary reportScanned Image Report – to present an exact image of all scanned free-text repliesSmart Reports – create dynamic and repeatable Smart Reports, tailored specifically to the reader Analysis as tables and charts Create frequency tablesCreate crosstab tablesInclude multiple breaks in crosstab analysesInclude/exclude missing values (e.g. ‘No Reply’) in percent calculationsMultiple chart styles, including bar, pie, line and radar – all fully customisableWord Clouds to summarize text responsesProduce a printed list of text responsesFilter results to find out how different groups answered specific questionsContextualised analysis to provide individual report to the unique perspective of the reader.Reorder and simplify your data, e.g. combine ‘Good’ and ‘Very good’ responses in a rating scale in a single new category – ‘Positive’Add weighted responsesApply RIM weightingIncorporate mean scoringOverlay images with survey results, e.g. regional mapsAnalyse by date – specify date periods, e.g. week, month, quarter, year or by day, day of the week, day of the monthAnalyse by time – specify time periods, e.g. hour, minute, secondAnalyse by format – e.g. multi-mode and multi-language versionsShow results in context – e.g. to compare satisfaction scores for one rated service against the combined results for all other rated servicesComparative and historical benchmarking in the form of tables and charts Analysis with Statistical testing Mean, Mode, and MedianMinimum, Maximum and RangeQuartilesGap analysisStandard Deviation, Variance and Standard ErrorAverage absolute deviation to standard statisticsSample standard deviation (N-1)Sample varianceFactor analysisCluster analysisZ test / T test / U testSkewness and Kurtosis Smart Reporting Automate the production of large scale reports for readers at all levelsGuaranteed accuracy for unlimited variationsConsistent branding, layout, and wordingProvide logins for clients and colleagues to monitor survey results onlineOutput reports as PDFsUse context to tailor reports or report batches for specific recipientsApply data filters to one-off Smart Reports and report batchesText and values from analyses inserted into report commentaryIdentification of high and low performing service areasRecommendations for improvements and action plansBenchmarks for comparison to internal, external or historical dataConditional inclusion of specific analyses, commentary or sections Database links Automatically import data from a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databasesAutomatically import data from a Snap surveyAutomatically export data to a database – including Excel spreadsheet, MS Access database, Triple-S, SPSS and SQL databasesAutomatically export data to a Snap surveyJoin multiple surveys that have the same participants but different questionsAPI – Get survey status, export responses, getting just the latest each time. Add, edit, delete participants Share results with colleagues/associates Include results from paper surveys in online reportsIndividual Online accounts with appropriate permissions to access surveys / analysis / reportsPublish results as HTML for online viewingCopy and paste to Microsoft Office and other software packages Security ISO 27001 Security certificationSSA16 certified data centresUS and UK based data centresSecure, encrypted questionnaire and report delivery via httpsAll data encrypted at restPermanent malware scanningLatest security updates appliedDaily vulnerability scansDaily backupsInstall the platform on your own server with the On-Premises editionMulti-Factor Authentication (MFA) is available to provide an extra layer of security when signing in Help and Support HelpDesk – UK, Europe, APAC, US and CanadaTraining – Courses covering every aspect of the survey processResources – Worksheets, Webinar, How-To Videos