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Customer service failures: Being proactive works

“S**t happens” is an often-heard derogatory human response applied when something goes wrong. Aside from the bad language, it implies a mindset of acceptance that things can go wrong and do go wrong. Worse still, it implies a blasé attitude that denotes an expectation of things going wrong again in future. Continue reading

Health and Safety Data Collection Tools

June is National Safety Month, which aims to highlight and reduce preventable deaths and injuries. We’ve taken a look at how surveys can be used as a data collection tool to accurately and efficiently gather data and keep records for risk assessments, safety audits, and staff training.

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Best practice for handling sensitive data

In light of Mental Health Awareness month, which is observed every May, we’ve put together an overview of some best practices when it comes to handling sensitive data gathered in patient surveys, staff surveys, and other health related questionnaires.

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Alternative uses for survey software: Event booking forms

Alternative use for survey softwareHolding an event, whether it’s a large scale conference or internal staff training, involves planning and coordination. You need an accurate headcount, contact details for attendees, and their requirements and preferences, to streamline the planning process. This is where survey software can help; create event booking forms for your website, or send out event invitations, to gather responses and all the details you need to ensure an event’s success.

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Survey Software for Healthcare Organizations

Following on from National Public Health week, which is recognized at the start of every April, we’ve taken a look at how survey software is being used by healthcare organizations such as the NHS.

NHS Trusts are required to collect feedback and conduct assessments on patients and staff, as well as undertaking a range of audits and research projects. The wide range of questionnaires and surveys that each NHS Trust needs to complete can be complicated to administer. It’s often difficult and time consuming to collate responses, analyze them, and determine useful insights and develop ongoing improvements from the data.

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