Customer satisfaction surveys combined with review websites can help you build up a solid picture of how you’re serving your customer.
Review sites like Yelp and TripAdvisor have changed the way people choose where they spend their money.
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Customer satisfaction surveys Vs Online review websites
Measuring employee effectiveness: Engagement vs Enablement
Employee engagement has become increasingly mainstream in management thinking and employee research over the last decade. It proposes a mutually beneficial relationship between employer and employee – creating a win-win situation for both parties.
There is a lot of research that highlights some of the key benefits of engaged employees:
- Happiness and fulfilment
- Better performance
- Better results
15 Questions for your Covid-19 Returning to Work Survey
Returning to work surveys following Covid-19 lockdown will help you understand what you need to prioritize.
Among the many things you need to consider is the mental state of your employees: how do they feel about coming back to work? Do they need to be reassured?
How surveys can help the tourism industry bounce back from Covid-19
The global Covid-19 pandemic has caused a significant downturn in the tourism industry.
Tourism employs 330 million people globally (3.1 million in the UK) and is worth $9 trillion globally (£175 billion in the UK).
Clearly, there needs to be a balance between keeping people safe and allowing the economy to get back on track.
Covid-19: 10 Tips for Returning to Work Safely
As many organisations begin planning returning to work following the Covid-19 pandemic, it’s possible you’re going to be heading back to work soon.
The threat of Covid-19 is still there though – meaning we must all take precautions to stay safe.
Going through a period of change? Here’s why feedback is more important than ever
As your business goes through a period of significant change, the people most affected by the change will need to have their say on how this change is implemented. This means getting regular feedback from both your customers and your employees throughout the process.
Employee engagement Vs Employee satisfaction
What is the difference between employee engagement and employee satisfaction?
The difference between employee engagement and employee satisfaction comes down to motivation.
Employee satisfaction is all about an employee’s happiness and contentment at work. While this is an important metric, it doesn’t always give a true indication of their motivation. For example, an employee may be happy and content, but they might not be performing to the levels they used to.
Employee engagement asks the question of whether someone is truly engaged and emotionally invested in your organisation – including your goals, values, building relationships with colleagues and their own personal development.
15 Questions for your Employee Engagement Survey
Employee engagement surveys are used by HR departments across the world to assess their employees’ commitment and motivation at work.
It’s not just about how happy they are – but how motivated they are to make a difference.
12 Questions For Your Working From Home Survey
Working from home surveys can help ensure a smooth transition from office working to remote working.
For many organisations, the drastic need to implement remote working following the Covid-19 pandemic has been challenging. It’s also an entirely new experience for most employees around the world.
New to Designing Surveys?
Have you been tasked with designing a survey and don’t know where to begin?
You’re not alone. The decision to gather feedback is an easy one, but creating a survey can seem like a daunting task.
With the need for social distancing during these uncertain times, many organizations are turning to online surveys and forms to collect feedback from a wide range of audiences, across all industries.
But why surveys? Businesses and researchers across all industries conduct surveys to uncover answers to specific, important questions. These questions are varied, cover a diverse range of topics, and can be asked in multiple formats. Continue reading