Survey Software for Healthcare Organizations

Following on from National Public Health week, which is recognized at the start of every April, we’ve taken a look at how survey software is being used by healthcare organizations such as the NHS.

NHS Trusts are required to collect feedback and conduct assessments on patients and staff, as well as undertaking a range of audits and research projects. The wide range of questionnaires and surveys that each NHS Trust needs to complete can be complicated to administer. It’s often difficult and time consuming to collate responses, analyze them, and determine useful insights and develop ongoing improvements from the data.

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Protect Health Data with Secure Online Surveys

Make better decisions and keep your patient health data safe and secure during online healthcare questionnaires, health evaluations, and medical research surveys

Snap WebHost for health_V2Healthcare questionnaires, health evaluations, and medical research surveys are all types of health-related online surveys that are frequently administered to individual patients. They include sensitive physical health information, and are used to help identify and evaluate risk factors for certain diseases and conditions; and to collect feedback to improve business operations and to enhance the patient experience. The main goal of any health-related survey is to provide recommendations to achieve better health and to create a healthier lifestyle. Continue reading

National Public Health Week: Survey Software Used Across Public Health

How can survey software be used for public health research?

This week, April 6-12, 2015, is National Public Health Week.  During the first full week of April each year,  the American Public Health Association (APHA) brings together communities across the United States to observe National Public Health Week to recognize the contributions of public health and highlight issues that are important to improving our nation.

According to the APHA, “public health promotes and protects the health of people and the communities where they live, learn, work, and play.” Public health is about prevention of disease, prolonging of life, and the promotion of health through organized efforts of associations, organizations, communities, and individuals.

Snap Survey Software offers a range of features that help those in public health research get the information they need to make better informed decisions. Snap Survey Software can aid in public health research and provide value through ongoing and systematic data collection, analysis, and interpretation of health data for the purpose of planning, implementing, and evaluating public health
interventions. Continue reading

How Can Survey Software Help Those in Healthcare?

How can survey software be used across the healthcare industry?

Snap Survey Software offers a range of features that help those in the healthcare industry get the information they need to make better informed decisions.  The functionality, versatility, and ease of use of Snap Survey Software make it the ideal survey solution for the healthcare industry. Snap Surveys is ISO 27001 certified to protect the privacy and security of all electronic personal health information (ePHI). Hospitals, clinics, insurance providers, public health administrations, medical suppliers, and pharmaceutical companies are among the numerous health organizations that use Snap Survey Software to satisfy their survey research needs. Continue reading

Case Study: Patient Experience Survey in Action

Case Study: Patient Experience Survey in Action at Gloucestershire Care Services Trust 

“Working with a company that had a proven record was important,” says Ms. Endersen.

Like most of those who responded to our questionnaire, Marit Endersen says the measurement of patient experience is a longstanding priority at her organization.

“We have got quite a bit survey programme that we’ve followed over the years,” explains the service experience officer at Gloucestershire Care Services Trust. Continue reading

The patient experience – Stephen Ashmore co-founder of the Clinical Audit Support Centre

Snap surveys recently spoke to a number of health professionals involved in patient experience and clinical audit.

Stephen Ashmore is co-founder of the Clinical Audit Support Centre. 

“The whole area of Patient Reported Outcome Measures (PROMS) has also taken off in the last two to three years,” adds Stephen. “This involves asking patients about their experiences of, for example, a recent operation. Hospitals need to know not just that medical procedures have gone ahead smoothly, but also whether patients are happy with the outcome.”

Read more about how Stephen sees the future for clinical audit and patient experience surveys in the UK

CASC / Snap Clinical Audit Survey 2011

Snap sponsored and managed the annual Clinical Audit Support Centre Survey  (CASC) which took place in December 2011. The online research was carried out by Snap on behalf of CASC,  in total 158 respondents took part.

76% of the respondents who took part classified themselves as ‘Clinical Audit Professionals’, the majority were in Acute Care.

67% of respondents said that they are also involved in measuring patient experience. This bears out our customer feedback that audit and patient experience teams are looking at better ways to develop a whole view of a patient’s experience.

84% of respondents felt that local rather than national audits were more effective at improving patient care.

Overall, respondents felt generally positive about the future of their careers in audit, and the support for audits from within their organisation. 51% said that they had the same or more resources available for audit and 33% were more positive about clinical audit (44% were neutral).

Louise O’Brien, Senior Research Manager at Snap comments, “Overall the results are similar to the survey we carried out for CASC in 2010, although generally Clinical Audit professionals are more positive about the future and funding support”

Visit the Clinical Audit Support Centre for a more detailed breakdown of results

Patient experience surveys – Dr Ava Lorenc, PPE Toolkit

Snap surveys recently spoke to a number of health professionals involved in patient experience and clinical audit.

Dr Ava Lorenc is a Research Fellow at London South Bank University.

Dr Lorenc and colleague Professor Nicola Robinson have developed a Toolkit to help organisations involved in sexual and reproductive health find the appropriate methods for their clients and patients  to measure the patient experience.

“One of the newer clinics in Camberwell is using an electronic kiosk to gather views, which has a lot of potential as it is confidential and easy to use,” says Ava. “However, our conclusion is that you need to use lots of different methods to capture as many views as possible – from data surveys to in-depth work.”

Find out more about the PPE Toolkit and measuring the patient experience in sexual and reproductive healthcare.

Multi method surveys deliver for University Hospitals Bristol NHS Foundation Trust

You can’t beat hearing the patient’s own words and stories when it comes to having a profound impact on the organisation. That human element can be a big driver for change,”
says Paul Lewis, Patient Involvement Co-ordinator for UK University Hospitals Bristol NHS Foundation Trust.

“At the same time, though, you need robust patient experience data to be assured that a high level of service is being provided and to accurately measure progress on service improvement initiatives. We therefore take a multi-method approach to gathering patient feedback.”

Paul’s role involves bringing the patient’s viewpoint into the organisation by focusing on quantitative surveys, while a colleague adds depth and understanding to the numbers through qualitative methods such as focus groups, interviews and community engagement activities. “Along with providing clinical care and ensuring patient safety, patient experience has come to the forefront as a prime element of what constitutes good quality care in the NHS,” explains Paul.

This is quite a task for University Hospitals Bristol NHS Foundation Trust, as it includes eight busy hospitals which between them see hundreds of thousands of patients a year.

Read how Paul uses Snap’s multi-mode capability to capture and report on patient experience (links to a PDF)