When you choose Snap Surveys to manage your Tenant Satisfaction Measures Survey (TSM), you can be sure we’ll meet the requirements in full.
We will create three reports to help you meet the requirements – one for tenants, one for you as a social housing provider, and one for the Regulator of Social Housing.
Our survey includes the official TSM questions as required, with extra demographic questions available if you want to customise the survey.
We can also run a customised version of the survey if you have additional questions you’d like to include.
You’re in good hands with us! Our team has two decades’ experience in connecting housing authorities to their social housing tenants.
This includes STAR surveys and STATUS surveys.
We deliver first-class service to all our clients and can have as much involvement as you choose – whether it’s one aspect of a project or its entirety.
Here’s what we offer:
Everything you need to get TSM feedback from tenants – at great value!
And we are easily reached by phone or email whenever you need us. We are based in the UK and work standard UK office hours.
Your TSM data will be ready to submit to the Regulator of Social Housing.
Let us do the hard work for you!
To keep both the Regulator and your tenants happy, you need detailed reports that allow you to understand data at every level.
From tenant-facing overviews to in-depth reports that drill down into each category, we will produce these for you.
Each of these reports provides a visual and descriptive analysis of your data and presents the key messages.
Paper surveys can still play an important role in ensuring everyone in the community can have their say.
We can print and distribute these surveys for you – and even process each survey when it comes back, combining paper responses with online and mobile responses for analysis.
Snap Surveys has been a market leader in survey software and research services since 1981.
We are fully ISO-27001 accredited and are proud to be G-cloud listed.
All data is hosted exclusively on secure UK-based servers.
We’re ready to help you deliver your TSM. Get in touch now to request an estimate or more information.
Call: 01454 280860