Let us manage your TSM Survey

Get expert help in setting up, running, and analysing surveys of your social housing tenants.

Tenant satisfaction measures | Snap Surveys

Fully compliant with Regulator of Social Housing Requirements April 2023

When you choose Snap Surveys to manage your Tenant Satisfaction Measures Survey (TSM), you can be sure we’ll meet the requirements in full.

We will create three reports to help you meet the requirements – one for tenants, one for you as a social housing provider, and one for the Regulator of Social Housing.

Our survey includes the official TSM questions as required, with extra demographic questions available if you want to customise the survey.

We can also run a customised version of the survey if you have additional questions you’d like to include.

Tenant Satisfaction Measures survey and reports

Working with housing authorities since 2003

You’re in good hands with us! Our team has two decades’ experience in connecting housing authorities to their social housing tenants.

This includes STAR surveys and STATUS surveys.

We deliver first-class service to all our clients and can have as much involvement as you choose – whether it’s one aspect of a project or its entirety.

Here’s what we offer:

  • Questionnaire design
  • Online surveys
  • Paper survey printing
  • Printing and mailing of paper questionnaires
  • In-house data entry team
  • Analysis
  • Reporting

Everything you need to get TSM feedback from tenants – at great value!

And we are easily reached by phone or email whenever you need us. We are based in the UK and work standard UK office hours.

STAR surveys and STATUS surveys project workflow.
Survey report formatting.

We will run your TSM Survey from Start to Finish

Your TSM data will be ready to submit to the Regulator of Social Housing.

Let us do the hard work for you!

Detailed reporting for a better understanding

To keep both the Regulator and your tenants happy, you need detailed reports that allow you to understand data at every level.

From tenant-facing overviews to in-depth reports that drill down into each category, we will produce these for you.

Each of these reports provides a visual and descriptive analysis of your data and presents the key messages.

Tenant survey reports.

Paper surveys – for harder to reach communities

Paper surveys can still play an important role in ensuring everyone in the community can have their say.

We can print and distribute these surveys for you – and even process each survey when it comes back, combining paper responses with online and mobile responses for analysis.

Paper surveys.
ISO-27001 accredited.

100% commitment to data security – trusted by Government agencies

Snap Surveys has been a market leader in survey software and research services since 1981.

We are fully ISO-27001 accredited and are proud to be G-cloud listed.

All data is hosted exclusively on secure UK-based servers.

Talk to us

We’re ready to help you deliver your TSM. Get in touch now to request an estimate or more information.

Call: 01454 280860

Email: projects@snapsurveys.com

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