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Adding notes and questions to your questionnaire

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Question styles

In Snap Desktop, a questionnaire is made up of questions and notes. There are a number of pre-defined question types, referred to as question styles. The standard styles are provided, as standard, in Snap Desktop. You can add other custom styles. The styles differ in their appearance and type of response, if any, that is permitted. The styles appear different for different outputs, for example, a web questionnaire will look different to a paper questionnaire for scanning, even though the styles have the same names.

The table below describes the pre-defined Styles in Snap Desktop.

Style

Description

Title Notes and headings are regularly required in a questionnaire. The title is normally used for the main heading.
Sub Title Other notes are generally required to separate sections in a questionnaire or provide instructions for completion.
Instruction A variation on Title and Sub-title, the instruction style can be used anywhere on the questionnaire as notes for the respondent or the interviewer.
Multi Choice A question with tick or check boxes, where the respondent can either respond with a single answer or a number of answers. This is sometimes known as a “closed” question.
Single Choice A multi-choice question where the respondent can select a single answer
Drop down This displays the options a respondent can select as a drop-down list
Map control This allows you to display the possible options as clickable regions of a picture
Slider control The slider control style allows you to display the possible options as an interactive graphic
Grid First Grid questions are variations on Multi Choice questions, but are laid out in a different format, with headings for each of the boxes presented across the page.
Grid Next In a series of grid questions, the headings across the top are suppressed for all subsequent questions, and just the boxes appear.
Open Ended A question with an answer in the form of free-format text, a number, a date or a time.
Open First To collect series of free format text or numbers in a series, this style provides an initial question heading and then a list of groups, products, services etc.
Open Next The open first questions are continued as Open Next, leaving out the initial question name and question text.
Other Many Multi Choice questions have a list of codes and then an “other please specify”. This style provides free format text as an addition to an existing tick box question.
Semantic Scale First The semantic scale questions are designed to let respondents choose a point on a scale between words with opposite meanings
Semantic Scale Next The semantic scale next allows you to have a grid of semantic scale questions

Response types

The question styles are associated with the type of response required from the participant.

No response

These styles are used to give information. They provide the title, instructions and notes in your questionnaire.

Select a response

People can select one or more pre-defined answers.

Examples can include

  • a single question asking what age range the respondent is in
  • a grid of questions when people are asked to rate different aspects of a service

These types of questions are also known as coded questions, as the respondent must select one or more question codes as their answer.

They can appear as drop-down lists, lines or grids of response boxes, interactive images or sliders and semantic scales.

Open response

Participants can enter data by writing in a box. The data can be free format text or a number. If used in Snap Online, the data entered can be checked to see if it is in the correct format. You can define your own pattern to say what format is needed, for example, a phone number or zip code. You can specify whether the response is a quantity, a date or time, or free text.

Inserting notes in your questionnaire

Notes are questions that provide text information and include

  • Title
  • Sub Title
  • Instruction

You add a note to your questionnaire by inserting text in one of these styles.

Inserting a title or sub-title

A questionnaire normally starts with a heading together with text to explain its purpose and how it should be completed. As soon as a new questionnaire is started, there are placeholders for a title and then a sub-title.

  1. In the area marked “Click here for text”, type the name of your survey. The style displayed in the ribbon at the top of the window is pre-set to Title. The default layout and font for the title is set to black text in Arial font on a white background.
  2. Press Enter when you have set up your title. A sub-title area is displayed automatically. The Sub Title style is displayed on the ribbon.
  3. Type your sub-title text.
InsertTitle.PNG
  1. Press Enter when you have set up your title and sub-title.

The text of the sub-title will automatically move onto a new line as the first line is completed. If you want to force a new line as part of the text of the title or sub-title, click on the appropriate location and press Shift and Enter.

Inserting an instruction

An Instruction can appear anywhere in the questionnaire and can be a note to an interviewer or guidelines to a respondent on how to complete the next section of the questionnaire.

  1. Press Enter to create a new question.
  2. Change the style to Instruction in the style selection box. This will allow you to enter free format text that appears across the entire column of the questionnaire and this will be displayed with no associated box or line.
  3. Type your instruction or information text in the box.

Inserting Multi Choice questions

Multi Choice questions are ones where the respondent can select one or more responses from a list.

  1. After you’ve entered the subtitle and pressed Enter, the first question is created automatically. Otherwise press Enter to start a new question after the currently selected question. By default, this is created as a single response question and the question style is shown as Single Choice on the toolbar.
  2. Select the dropdown list on the toolbar where it says Single Choice and change it to Multi Choice by choosing Multi Choice in the Style selection drop down menu. The shape of the response boxes changes from a radio button to a square.
MultiChoiceQu.png
  1. An area is marked “Click here for text”. Type your question text here.
  2. Press the Tab key on your keyboard and the cursor will move into an area by the first box. Type the first of your answer codes. Press Tab to create and move to the next line.
  3. Continue with the text for the other items and press Tab after each one.
  4. Either press Enter to start a new question or Ctrl + Enter if you wish to add an “Other” to the question.

Inserting an “Other” question

When you are creating a list of items it is likely the list will not contain every answer and you may want to collect further information from the respondent. Snap Desktop has a pre-defined style called Other to collect such text, and is designed in such a way that it appears as part of the main question with its list of codes.

  1. When you complete your list of choices, use Ctrl + Enter to add an Other section to a Multi Choice question. The layout of an Other means that the question number will not appear, the text of the question will move up below the last code and a larger box will appear for a written answer.
  2. In the area marked “Click here for text”, type your question text.
  3. To make the box big enough to hold a long response, hold down the Ctrl key and press the + key on the numeric keypad. Press Ctrl and – to make the box smaller.

Inserting a Grid question

A Grid is made up of a series of Single Response questions, which have exactly the same choice of answers, organised in grid rows. Often they ask for people’s attitude towards something. A grid can be set up in Snap Desktop using the styles Grid First and Grid Next.

  1. Press Enter to create a new question.
  2. In the style selection drop down list change the style to Grid First. This will allow you to set up the headings for the first of a series of grid questions.
GridFirst.png
  1. In the area marked Click here for text, type your question text, for example “How did you rate the following?” Press the Tab key on your keyboard.
  2. The cursor will now move to the list of codes across the top of the first grid question. Type the first of the possible answers, such as “Good”. Press Tab to create the next code. Type each subsequent answer and follow each by pressing Tab. After the last code press Down Arrow instead of Tab.
  3. The cursor will move to the text of the first Grid Label. Type the first item, such as “Speed of service” and press Tab.
GridNext.PNG
  1. This creates the next grid row automatically changing the style to Grid Next for the second and subsequent rows. Type the next Grid Label.
  2. Press Tab to create another grid row or press Enter to complete the grid and move to a new question.

Inserting a semantic scale

Semantic scale questions allow you to measure people’s attitudes towards contrasting adjectives or objects. Each pair of items is at opposite ends of a bipolar scale. You can insert a group of semantic scale questions together.

  1. Press Enter to create a new question.
  2. In the style selection drop down list change the style to Semantic Scale First. If it is not available in the list, select More Styles… and scroll to Semantic Scale First in the Style Picker dialog, then click OK. An empty question will be created with two codes.
SemanticScaleFirst.PNG
  1. Type your question text, for example “How would you describe the product?” Press the Down Arrow key to move to the first label. Type the adjective at one end of the scale (such as “Cheap”).
  2. Press the Image: Right Arrow key to move to the first code in the question.
  3. Press Tab to add further codes
  4. Press the Image: Right Arrow key to move to the second label and type the adjective at the other end of the scale (such as “Expensive”).
SemanticScaleFirst2.PNG
  1. Press Tab if you wish to create a grid of semantic scale questions or press Enter to create a new question.

Inserting an Open ended question

An Open question is used to collect free format text, numbers, dates or times. There are three alternative styles to use

  • Open Ended is used to collect a single free format response.
  • Open Grid First and Open Grid Next are used to collect free format responses for a series of similar questions, which can come under the same overall question heading.

Inserting Open Ended (literal) questions

An Open Ended question is used to collect free format text, number, date or time. A common use is to provide space for general comments.

  1. Press Enter to create a new question.
  2. In the style selection drop down list change the style to Open Ended. This will allow you to enter free format text as a reply.
OpenEnded.PNG
  1. Use Click on the box that reads Click here for text and type in your question text.
  2. To make the box bigger hold down the Ctrl key and press the + key. Press Ctrl and to make the box smaller.

Creating a grid of literal questions

You can create a grid of open ended questions where respondents can enter their own answers.

  1. Press Enter to create a new question.
  2. In the style selection drop down list change the style to Open Grid First. This will allow you to set up the heading for the first of a series of questions, each of which can contain numbers or text.
OpenGridFirst.PNG
  1. Click on the box that reads Click here for text. Type your question text and press Down Arrow or Tab.
  2. The cursor will move to the text of the first question. Type your text. Use Ctrl and + to make the box larger if necessary.
  3. Press Tab and type the next question text in the next line of the question.
OpenGridNext.png

This is an Open Grid Next question. Its question box (and all subsequent boxes) will be the same size as the first box in the question.

  1. If you need more questions press Tab again and repeat the process.

If you wish to change the responses to quantities or dates etc, select Responses in the toolbar topic. Following questions will keep the new response type and box size.

OpenGridNextResponse.png
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