Snap XMP Help

Managing response data

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Once you have published your survey and started collecting responses, you can manage them from the Responses menu in the Collect section. Here you can export or delete all response data, manage partial responses and use Find and erase to erase specific response data as part of the GDPR data regulations.

You can find the Responses menu by following these instructions:

  1. In Snap Online, click on the survey in Your Work to select it.
  2. In the Summary tab, click the Collect link.
  3. Select the Responses menu.

Export all response data

  1. When the Responses menu is selected the default page shows Responses in the list of options. In this page you have the option to export all response data.
  1. The survey response data can be downloaded in the formats: Excel, CSV and TSV.
  2. There are a number of export options available:
    • Include question label
    • Expand multiple response questions
    • Use code labels
    • Use 0 for No Replies
    • Include derived variables
  3. Click the Export all data button.
  4. A message confirming the file is downloaded is displayed. The exported data file can be found in the default downloads folder for the device. The file name consists of the survey name followed by “ – responses” and the file extension chosen for the export. For example, “my survey – responses.xlsx”.

Delete all response data

  1. When the Responses menu is selected the default page shows Responses in the list of options. In this page you have the option to delete all response data.
  1. Click Delete all data. A warning message is displayed asking you to confirm that you want to delete all the survey response data.
  2. Click OK to confirm that you want to delete all the response data. This action is permanent, and the response data cannot be retrieved later.

View and submit partial responses

You can include partial responses in your survey’s response data by submitting all partial responses. This option will only be available if you have the correct permissions to view and submit the partial responses.

You will need to consider at what stage of the interview process to submit the partials. Submitting all the partial responses once interviewing is closed ensures that the respondent is not going to return to complete the survey.

  1. In the Responses menu, click the Partials option and this will display all the partial responses that have been collected.
Responses side menu with Partials highlighted
  1. If there are any partials, they will be displayed in the Partial responses overview. You can use the navigation icons to move through the responses and view the data. You will need the correct permissions to view the partial responses.
Partial responses with the navigation bar highlighted
  1. When you are ready to submit the partial responses, click the Submit Partials button. You will need the correct permissions to submit the partial responses.
Submit the partial responses
  1. You will see a message telling you that the partial are being submitted.
Message shown whilst partial responses are submitted
  1. When you navigate to the Participants List in the Participants  menu the participants that had a status of Partial or Saved have now been updated to Submitted.
Participant list showing the submitted partial responses
  1. The partial responses are cleared from the Partial responses list.

Further information on running a survey with partial responses can be found at Managing partial responses.

Find and erase responses

You can also permanently remove individual data responses stored for a participant in Snap Online. This can be used when a respondent requests that their response data is removed from the survey as part of the GDPR data regulations.

  1. In the Responses menu, click the Find and erase option.
  2. In the adjacent box type the filter condition that identifies the respondent.
  3. Click on the Find matching responses button.
Find the matching data responses
  1. The filtered data to be removed will appear in a list below. Click on the Erase button to permanently remove the data.
Erase the match found in the data responses
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