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Getting started with the Employee Engagement Survey

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Introduction to the Employee Engagement Survey

The Employee Engagement Survey is a ready-to-run survey that can be customised for your organisation. The survey is designed to gather views on a range of topics, from the job, the manager and the company, to relationships, key policies and communications.

The Employee Engagement Survey lets you select up to 22 engagement questions and provides built-in reports that help you understand how your employees are engaging with your organisation. There is the opportunity to add branding and questions that are specific to your business or organisation.

The responses to your survey will help you understand how your employees feel, assisting you in improving and prioritizing your business or organisation needs.

Please note that the reports and any associated charts will only be available when 10 or more responses have been entered. This is to protect the anonymity of the respondents as they may be identified by their answers in small samples.

Step by step guide

This guide will take you through the steps for the Employee Engagement Survey:

Step 1: Register for a free Snap Online account

Step 2: Building the Employee Engagement Survey

Step 3: Distribute the survey to your employees

Step 4: Ask your employees to complete the Employee Engagement Survey

Step 5: Use your data to improve employee engagement

Step 1: Register for a free Snap Online account

If you already have an account, log on using your account details. There is no need to create another account.

If you do not already have an account, register for your free account using the following instructions.

  1. To apply for your free account, go to https://www.snapsurveys.com/marketplace/. If you have any problems copy and paste or type the link into your web browser search bar.
  2. On the Employee Engagement Survey page click Create account. This opens the Create a new Snap Online account page.
  3. Enter your email address, organisation name, full name, and phone number. Select the checkbox to confirm that you have read and accept the terms and conditions. The Terms and Conditions are available by clicking the terms and conditions link.
  4. Click Create account. An email will be sent to the email address confirming that the account has been created.
  5. When you receive the email, click the link to verify the email address.
  6. When the email address is verified, this will import the Employee Engagement Survey.

Step 2: Building the Employee Engagement Survey

After logging in to Snap Online you are ready to use the Employee Engagement Survey.

  1. The first page in Snap Online shows a summary of Your Work. The Employee Engagement Survey template is available here. Templates are shown with the icon templateIcon.png . Click the icon or template name to show the template Summary.
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  1. In the Summary, click New Survey. You can also access the survey help, and the terms and conditions here.
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  1. Enter the survey name; select the checkbox to confirm that you have read and accept the terms and conditions then click Create survey.
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  1. This opens the Employee Engagement Survey Setup which helps you to set up your survey. Follow the on-screen instructions to build your survey. You can add a range of satisfaction ratings questions. Click Next to progress through each step.
  2. On each page, select the options you require and click Next to go to the next page. When you have completed the questions, you are shown a summary. Click Next to proceed with your choices or click Back if you wish to change anything.
  3. Click Create Survey to build the Employee Engagement Survey.

Making changes to your Employee Engagement Survey

  1. Select the Employee Engagement Survey if it is not already selected. In the Summary tab, click the Build link.
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  1. This displays the read-only view of your Employee Engagement Survey. There are three options available:
    • View shows the read-only version.
    • Edit lets you make basic changes to specified wording and the logo. You can edit the shaded areas shown between curly brackets { }. Click on the word or image to edit.
    • Rebuild runs the Employee Engagement Survey again. This allows you to change your initial choices by selecting or unselecting the options. This is not available if you have already started collecting responses.
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  1. Click Save to save any changes you have made. Click Cancel to cancel any changes and return to the original version. The read-only version is shown.

Step 3: Distribute the survey to your employees

The next step is to test the Employee Engagement Survey and share it with your employees.

Viewing the interview settings

  1. Select the Employee Engagement Survey if it is not already selected.
  2. In the Summary tab, click the Collect link. The Interview URL link and the QR code are available here.
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Testing the Employee Engagement Survey

  1. Click Launch Preview. This opens a test version of the Employee Engagement Survey.
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  1. Test the Employee Engagement Survey by completing it with different responses to check that it works the way you want. Your test responses are not saved and do not affect your data.
  2. If you need to make any changes, return to the Build tab where you can use Edit and Rebuild to make the changes then repeat the testing.
  3. When you are happy with the questionnaire, you can start collecting your employees’ responses.

Start Interviewing

  1. Click Start Interviewing then click Start when you are asked to confirm.
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  1. Now you can send the Interview URL link and/or QR code to your employees.

Making the Interview URL available

  1. In Web Interviews, click Copy URL to clipboard to copy the Interview URL link.
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  1. Open your web browser, paste the link into the search bar at the top of your browser and press Enter. This loads the start page of the Employee Engagement Survey.
  2. Alternatively, open your email application and paste the link into an email to send to your employees.
  3. If you wish to include the Interview URL link in a printed sign for your employees, paste it into a document and print.

Making the QR code available

  1. In Web Interviews, click the QR code image to download the QR code to your device.
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  1. The web browser shows a notification when the file has downloaded. Click on the notification to open and/or save the QR code.
  2. The QR code can be used in a printed sign for employees to use or attached to an email sent to your employees. The minimum size for a printed QR code is 2cm by 2cm.

Step 4: Ask your employees to complete the Employee Engagement Survey

When you have sent the Interview URL link or QR code to your employees, ask them to complete the questions.

Using the Interview URL link

  1. If your employee has an email with the Interview URL link, ask them to click this link to open the Employee Engagement Survey.
  2. Alternatively, open a web browser app and enter the Interview URL in the search bar of the browser. Press Enter to open the Employee Engagement Survey.

Using the QR code

  1. Using the QR code can quickly open the Employee Engagement Survey on your employees’ smartphones. Many smartphones, such as iPhones or Android devices, have an in-built QR code reader in the camera app.
  2. Open the camera app and point the camera at the QR code for a few seconds. When scanning is enabled a notification appears. Tap the notification to open the link.
  3. Alternatively, a QR code reader app can be installed on the phone. Follow the instructions for the app.

Completing the Employee Engagement Survey

  1. Ask your employees to answer the questions and click Submit.
  2. They will receive a notification to confirm that their response has been submitted.

Step 5: Use your data to improve employee engagement

Three reports are included:

  • Engage report shows a comprehensive analysis of your employee responses
  • Appendix 1 – Open Comments shows comments employees have given to the open-ended questions
  • Appendix 2 – Tables (Excluding ‘No opinion’ and ‘Not applicable’) shows tables containing the responses from the ratings questions

Please note that the reports and any associated charts will only be available when 10 or more responses have been entered. This is to protect the anonymity of the respondents as they may be identified by their answers in small samples. If you try to run any of the reports with less than 10 responses then you will see a message saying that a minimum of 10 responses is required.

Analyzing your response data

  1. Select the Employee Engagement Survey if it is not already selected.
  2. In the Summary tab, click the Analyze link. The Engage report, Appendix 1 and Appendix 2 are available here.
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  1. Click on the Engage report to view the analysis of your response data.
    • Click Update to get the latest data.
    • Click Download to create a PDF version of the report.
    • Click Print PrintInfoSheet.PNG to print the report.
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Applying a filter to a report

The Employee Engagement Survey includes several filters that can be applied to the reports. These can be used to view a filtered subset of your response data. To apply a filter to the report, use the following instructions:

  1. Select Filter in the side menu.
  2. Click Add variable to add a filter rule.
  3. In the Select a variable list, select a filter then click Next.
  4. Select the answers to use in the filter and click OK.
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  1. Click Apply changes to update the analysis of your response data for the selected filter.
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