Information for Support

When you contact the Snap support team please have the following information ready which will help them with your enquiry:

• The Scanner make and model number.
• The SCSI Card make and model number, if necessary.
• The Operating System used on the PC, e.g. Windows 10.
• The build number and serial number of Snap Desktop, which can be found by accessing Help | About Snap.
• The name of your organisation.
• The name of the Snap Licence Holder at your organisation.