One-day Conference Survey guide

Introduction to the One-day Conference Survey

The One-day Conference Survey allows you to build surveys that ask your delegates how satisfied they were with your conference. The survey contains some mandatory satisfaction questions including customisable free-text questions about the conference. There is also the opportunity to add demographic questions. You can tailor the title, the logo for your organisation, as well as introduction and thank you text. You may also redirect delegates to your chosen web page on submission of the survey.

The responses to the survey will help you understand how your delegates feel, assisting you in improving your conferences.

Step by step guide

This guide will take you through the steps for the One-day Conference Survey:

• Step 1: Register for a free Snap XMP Online account
• Step 2: Building the One-day Conference Survey
• Step 3: Share the link or QR code with your delegates
• Step 4: Ask your attendees to complete the One-day Conference Survey
• Step 5: Use your data to improve customer satisfaction

Step 1: Register for a free Snap XMP Online account

If you already have an account, log on using your account details. There is no need to create another account.

If you do not already have an account, register for your free account using the following instructions.

1. To apply for your free account go to https://www.snapsurveys.com/marketplace/. If you have any problems, copy and paste or type the link into your web browser search bar.
2. On the One-day Conference Survey page click Get started for free. This opens the Create a new Snap Online account page.
3. Enter your email address, organisation name, full name and phone number. Select the checkbox to confirm that you have read and accept the terms and conditions. The Terms and Conditions are available by clicking the terms and conditions link.
4. Click Create account. An email will be sent to the email address confirming that the account has been created.
5. When you receive the email, click the link to verify the email address.
6. When the email address is verified this will import the One-day Conference Survey.

Step 2: Building the One-day Conference Survey

After logging in to Snap XMP Online you are ready to use the One-day Conference Survey.

1. The first page in Snap XMP Online shows a summary of Your Work. The One-day Conference Survey template is available here. Templates are shown with the icon  . Click the icon or template name to show the template Summary.

2. In the Summary, click New Survey. You can also access the survey help, and the terms and conditions here.

3. Enter the survey name; select the checkbox to confirm that you have read and accept the terms and conditions then click Create survey.

4. This opens the One-day Conference Survey which helps you to set up your survey. Follow the on screen instructions to build your survey. You have the opportunity to add an additional question of your own. Click Next to progress to the next step.
5. The next page lets you customise the text in the survey. Click in a text area and enter your own text.
6. Click Create Survey to build the One-day Conference Survey or click Back if you wish to change anything.

Making changes to your One-day Conference Survey

1. Select the One-day Conference Survey, if it is not already selected. In the Summary tab, click the Build link.

2. This displays the read-only view of your One-day Conference Survey. There are three options available:
   • View shows the read-only version.
   • Edit lets you make basic changes to specified wording and the logo. You can edit the shaded areas shown between curly brackets { }. Click on the word or image to edit.
   • Rebuild runs the One-day Conference Survey again. This allows you to change your initial choices by selecting or clearing the options. This is not available if you have already started collecting responses.

3. Click Save to save any changes you have made. Click Cancel to cancel any changes and return to the original version. This shows the read-only version.

Step 3: Share the link or QR code with your attendees

The next step is to test the survey and then share it with your attendees.

Viewing the interview settings

1. Select the One-day Conference Survey, if it is not already selected.
2. In the Summary tab, click the Collect link. The Interview URL link and the QR code are available here.

Testing the One-day Conference Survey

1. Click Launch Preview. This opens a test version of the One-day Conference Survey.

2. Test the survey by completing it with different responses to check that it works the way you want. Your test responses are not saved and do not affect your data.
3. If you need to make any changes, return to the Build tab where you can use Edit and Rebuild to make the changes then repeat the testing.
4. When you are happy with the questionnaire, you can start collecting your attendees’ responses.

Start Interviewing

1. Click Start Interviewing then click Start when you are asked to confirm.

2. Now you can send the Interview URL link and/or QR code to your attendees.

Making the Interview URL available

1. In Web Interviews, click Copy URL to clipboard to copy the Interview URL link.

2. Open your web browser, paste the link into the search bar at the top of your browser and press Enter. This loads the start page of the survey.
3. Alternatively, open your email application and paste the link into an email to send to your attendees.
4. If you wish to include the Interview URL link in a printed sign, paste it into a document and print.

Making the QR code available

1. In Web Interviews, click the QR code image to download the QR code to your device.

2. The web browser shows a notification when the file has downloaded. Click on the notification to open and/or save the QR code.
3. The QR code can be used in a printed sign for attendees to use or attached to an email sent to your attendees. The minimum size for a printed QR code is 2cm by 2cm.

Step 4: Ask your delegates to complete the One-day Conference Survey

When you have sent the Interview URL link or QR code to your delegates, ask them to complete the questions.

Using the Interview URL link

1. If your delegate has an email with the Interview URL link, ask them to click this link to open the One-day Conference Survey.
2. Alternatively, open a web browser app and enter the Interview URL in the search bar of the browser. Press Enter to open the One-day Conference Survey.

Using the QR code

1. Using the QR code can quickly open the One-day Conference Survey on your delegates’ smartphones. Many smartphones, such as iPhones or Android devices, have an in-built QR code reader in the camera app.
2. Open the camera app and point the camera at the QR code for a few seconds. When scanning is enabled a notification appears. Tap the notification to open the link.
3. Alternatively, a QR code reader app can be installed on the phone. Follow the instructions for the app.

Completing the One-day Conference Survey

1. Ask your delegates to answer the questions and click Submit.
2. They will receive a notification to confirm that their response has been submitted.

Step 5: Use your data to improve your conference

Each One-day Conference Survey has one report.

• Satisfaction Report provides a comprehensive overview of the delegates’ experiences, feedback, and overall satisfaction with the conference. As an essential component of continuous improvement, understanding the perspectives of your delegates helps improve future events.

Analyzing your response data

1. Select the One-day Conference Survey.
2. In the Summary tab, click the Analyze link. The report and lists are available here.

3. Click on a report to view the analysis of your response data.
   • Click Update to get the latest data.
   • Click Download to create a PDF version of the report.
   • Click Print  to print the report.