Multi-factor authentication (MFA)

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Please upgrade to version 12.11 or later to enable MFA support.

Multi-factor authentication is a security measure for online software. In addition to your username and password, this requires you to authenticate your login by providing additional information that proves your identity. This is usually provided by a code generated in an email or in an authenticator app. This makes your account more secure as it requires multiple pieces of information to log on with.

Multi-factor authentication is often abbreviated to MFA and is used in the rest of this article.

Configure MFA

MFA is configured in Snap Online.

  1. To set up MFA on your account log in to Snap Online.
  2. Select Your account in the side menu.
  3. Select Security.
  1. In the Security tab, click the Configure MFA button.
  1. There are 3 options available: None, Email or Authenticator app. You can choose either Email or an Authenticator app to receive the 6-digit verification code. Examples of authenticator apps are Microsoft Authenticator or Google Authenticator. Select None to turn off MFA.
  1. Click Next.
  2. The next action depends on the option selected.
    • None – the MFA settings are cleared. Additional information will not be requested when you log in.
    • Email – an email will be sent to the email address associated with the logged in account with the 6-digit code. Enter the code and click OK.
    • Authenticator app – follow the instructions on the dialog to set this up. Enter the 6-digit code and click OK.
  3. When the multi-factor authentication is set up you will be prompted for the code when you next log in.

Log in using MFA

Snap Online

  1. When you next log in, enter your username and password as usual and click Log in.
  2. You are prompted for a code. Enter the 6-digit code from email or the authenticator app.
  1. If you wish to set your current device as a trusted device, select Remember browser. You will not need to enter the code each time you log in using the same browser on your device. If you use a different device or browser, you will need to enter the code.
  2. Click Submit to log in to Snap Online.

Snap Desktop

Once you have set up MFA in Snap Online, the next time you use Snap Desktop you will need to enter a code.

  1. Open Snap Desktop.
  2. A message ‘Could not validate account’ is displayed. Click OK to remove the message.
  3. Enter the password for the user account shown.
  4. You are prompted for a code. Enter the 6-digit code from email or the authenticator app.
  1. If you wish to set your current device as a trusted device, select Trust this device. You will not need to enter the code each time you log in on the same device. If you use a different device or browser, you will need to enter the code.
  2. Click OK to log in to Snap Online.

Change the type of MFA

The MFA settings are changed in Snap Online.

  1. Log in to Snap Online.
  2. Select Your account in the side menu.
  3. Select Security.
  1. In the Security tab, click the Configure MFA button.
  1. You can choose either Email or an Authenticator app to receive the 6-digit verification code. Examples of authenticator apps are Microsoft Authenticator or Google Authenticator.
  2. Click Next.
  3. The next action depends on the option selected.
    • Email – an email will be sent to the email address associated with the logged in account with the 6-digit code. Enter the code and click OK.
    • Authenticator app – follow the instructions on the dialog to set this up. Enter the 6-digit code and click OK.
  4. When the MFA settings have changed you will be prompted for the 6-digit code next time you log in.

Clear the MFA settings

If you no longer require multi-factor authentication, the MFA settings can be cleared in Snap Online.

  1. Log in to Snap Online.
  2. Select Your account in the side menu.
  3. Select Security.
  1. In the Security tab, click the Configure MFA button.
  1. There are 3 options available: None, Email or Authenticator app. Select None to clear the MFA settings.
  2. Click Next. The MFA settings are cleared. Additional information will not be requested when you log in.
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