Security settings for synchronization
If you have any problems synchronizing data between Snap Online and Snap Desktop check that the following security settings are applied to any firewalls or proxy servers.
- Ensure that firewalls or proxy servers are not blocking Snap from making HTTPS calls to the domain e.g. online1.snapsurveys.com
- Add *.snapsurveys.com to the proxy server settings, this should allow the synchronisation calls through. The service uses port 443.