Spring Into a Survey Software Training

Spring is in the air and there is no better place to enjoy the beautiful springtime than in New England.

Come visit Snap Surveys US! You can schedule a full or half-day survey software training session at our Portsmouth, NH training facility, and spend some extra time enjoying spring in New Hampshire and Maine. The snow is melting, the birds are chirping, and the tree buds are beginning to grow.

We have many opportunities for survey software training. We run a full range of training sessions in survey design, paper survey scanning, analysis, including our Snap Smart Reporting, and much more. We also offer customized training to help you get even the most complex survey project up and running.  Continue reading

Paper Surveys: Alive and Well!

Paper Surveys may seem like a thing of the past, but they are certainly alive and well. Consider survey software that allows you to conduct all modes of survey research to increase response rates.

Spaper-surveys-survey-softwarenap Surveys customers choose Snap Survey Software because it gives users the flexibility to run surveys in a range of survey modes, including: paper, paper for scanning, online, mobile, tablet, and kiosk. Depending upon your audience and administration limitations, paper surveys can prove more effective than online surveys for collecting feedback.

Administering paper surveys in conjunction with other survey modes can help boost response rates, particularly if you need to target harder to reach communities or fulfill strict respondent quotas. Snap Survey Software gives you the flexibility to gather and manage feedback based on your individual or organizational needs, as well as the needs of your respondents.  Continue reading

Tractivity Benefits from Snap Mobile Survey Technology

Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.

Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

“…Using the Snap Surveys functionality, which is fully integrated into Tractivity, all public responses, engagement, dialogue and enquiries have been collated in one central place and reports generated and analyzed.” Source: Tractivity System is Paramount in Public Consultation Process

Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says, “We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.”  Continue reading

Don’t Make Your Survey Respondents Think Too Hard

Think before you ask survey respondents questions that may not be easy to answer without calculations

Asking percentage questions can provide useful data. But, if they are difficult for the respondent to answer, using them may decrease response rates or compromise the quality of data if answered incorrectly.

Snap Surveys guest blogger, Gary Austin of Austin Research discusses his personal experience with a client who wanted to include a question in a B2B survey asking retailers what percentage of their sales of a certain product were accounted for by different brands in his blog post, It’s not a math exam! Don’t ask respondents to calculate percentages (below).   Continue reading

Advantages and Disadvantages of Face-to-Face Data Collection

Take a look at the advantages and disadvantages of the face-to-face data collection method

face-to-face-questionnaireAs with any research project, data collection is incredibly important. However, several aspects come into play in the data collection process. The three most crucial aspects include: the cost of the selected data collection method; the accuracy of data collected; and the efficiency of data collection.

Despite the rise in popularity of online and mobile surveys, face-to-face (in-person) interviews still remain a popular data collection method. A face-to-face interview method provides advantages over other data collection methods. They include:  Continue reading

Tractivity Customers Gain Greater Insight with Snap Surveys

Tractivity partners with Snap Surveys to give their customers greater insight

Tractivity-partner-Snap-SurveysSnap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

Do you need assistance with a survey research project, analysis, or reporting? We can help!

Our experienced Research Services team can help with any aspect of your survey project – from survey design, and data management, to analysis and reporting. Whatever your needs may be, we can help. We work with a diverse range of customers across the public and private sectors, and our services are open to everyone, not just Snap Survey Software users.  Continue reading

Tech Support Tip: Easier Collection of Open Ended Survey Replies

Tech Support Tip: Easier Collection of Open Ended Survey Replies

As a Snap Survey Software user, you know there are many powerful features. Here is another tip we’d like to pass on to our users.

Publish-questionnaire-window-survey-softwareSome questions require respondents to enter responses in detail in an open ended box (comment question box). Previously, when data lengths were applied and the box size was more than one row in size, the data length would essentially be ignored.  Respondents were able to enter more characters than the data length set, but when the data was imported it would be truncated to meet the data length. To resolve that issue the Auto-Extend on import feature was added in Data Entry Tailoring.

Learn more about Auto-Extend on import in Snap Online Help.

Now, when a data length is set and the box size is greater than one row, you can still ensure that the data length will in fact be followed.  The Limit the length of multi-line responses setting found in Questionnaire Properties: Interview section will allow the data length to be followed.

Learn more about limiting the length of multi-line responses in Snap Online Help.

open-question-character-countThe new features that have been added regarding the data length are the Character Counters.  You can insert these into the Footnote of open ended questions to allow the respondents to know how many characters they have remaining, the total available, and/or the total they have used.  These can be inserted through Font (2nd dropdown) > Insert… > Response Property.

Learn more about Character Counters in Snap Online Help.

20 Survey Design & Administration Tips – Tips 11 thru 15

Here are tips 11 thru 15 in our series, 20 Survey Design & Administration Tips

 brand-consistency-survey-softwareTip #11: Brand consistency

It is important to be consistent with your brand. Use a survey software solution that provides you with design tools to customize surveys and gives you complete flexibility to create professional questionnaires that perfectly complement your organization’s brand.

Tip # 12: Gather internal feedback

Survey software is not limited to just producing external surveys. It is also a powerful resource for creating internal surveys that collect feedback from employees, managers, directors, executives, officers, etc. Make use of internal surveys to understand what they think, feel, expect, and need. Internal surveys often provide you with the most useful feedback to maintain and manage operational excellence.  Continue reading

New Year – New Training Survey Software Opportunity

It’s a brand new year. Why not learn some new functions in Snap Survey Software? 

multi-mode-survey-software-trainingSnap Surveys offers many convenient online training opportunities.  Find a training course that works best for you and schedule it at your convenience.

Whether you are new to Snap Survey Software or an advanced user, we have training opportunities that will fit your needs. Training courses are offered in sessions scheduled at your request, on a day and time that is convenient for you or your team. We do offer training topics,  including:

  • Introduction to Snap Survey Software
  • Snap Survey Software for Paper Surveys and Scanning
  • Snap Survey Software for Online Surveys
  • Snap Survey Software for Mobile Surveys
  • Snap WebHost – Online survey management
  • Snap Analysis and Reporting

Continue reading

Tips to Selecting the Best Survey Mode: #2 Sampling

Blog Series: Tips to Selecting the Best Survey Method: #2 Sampling 

modes-survey-research-samplingWhether you are conducting an online, paper, mobile, or kiosk survey, a telephone or face-to-face interview, or a combination of survey modes, you’ll want to take into consideration the advantages and disadvantages of each survey mode. This is the second blog post in a series where we discuss issues you’ll want to take into consideration as you plan your next survey. In the first blog post, we discussed potential population issues. We now move on to potential sampling issues.

The sample is the actual group of respondents in which you will need to contact to complete your survey. There are several important sampling issues you need to consider when planning your survey. Continue reading