Know When to Respond to Customer Satisfaction Surveys

Knowing when to respond to feedback from customer satisfaction surveys can help you improve overall customer satisfaction

customer-satisfactionThe ability to respond to customer satisfaction surveys in a timely manner is one of the main advantages of online surveys and mobile surveys. When gathering feedback on a customer’s level of satisfaction with your products & services, or your organizational processes, a higher level of immediacy should be taken. Reacting to survey feedback immediately has become the standard in improving customer satisfaction on a respondent-by-respondent basis. Continue reading

Which Survey Data Collection Method is Best?

There are many methods for collecting survey data. Which method is the best for your research?

The method in which you conduct your survey can have a significant impact on the feedback you receive. Some questions may draw different respondent answers if asked in a paper survey, in an online survey or mobile survey, or in a telephone or face-to-face interview. In online, paper, and mobile surveys, visual design elements have a major impact on how questions are read and interpreted by survey respondents. In telephone and face-to-face interviews, words are given more importance because of the conversational format. When designing a survey, be aware of the types of questions you are asking, and ensure that they are in-line with your method of survey data collection. Continue reading

Snap Survey Software How-to: Administer Mobile Surveys on Apple iOS Devices

Learn how to use the Snap Mobile Anywhere app for mobile surveys on any Apple iOS device

Snap Mobile Anywhere, a fully synchronized mobile survey solution, allows you to enter responses to a published survey on any Apple iOS device: iPad or iPhone.

When you publish your Snap survey to a Mobile edition on your desktop, you can synchronize your iPad or iPhone with an account on a server. You add published surveys to the account and they are then downloaded to your device over the Internet. Responses are uploaded to the server. Continue reading

Snap Survey Software How-to: Filter the Analyses Your Clients See

Learn how to filter the analyses your clients can see using Snap Survey Software

Snap Survey Software’s client filter feature allows you to set filters on the analyses your clients can see using Snap WebHost, our survey management and analysis system, for your online surveys.

If you use client accounts on Snap WebHost, you can set-up a filter for each online survey. This filter will be applied to the client accounts view of all the analyses in that survey. Continue reading

Snap Survey Software How-to: Attach Files to an Online Survey

Learn how respondents can attach files as an answer to a question in an online survey using Snap Survey Software

AttachIt-feature-survey-softwareSnap Survey Software‘s AttachIt feature allows your respondents to attach files as answers to individual questions in your Snap WebHost online surveys.  You can create a literal question in a Snap WebHost online survey and allow respondents to attach a file in response. Files can be pictures, audio files, video files, or documents, up to 10Mb in size.

Once a file has been attached, Snap WebHost tags it with a unique identifier (ID) that relates it to that question and that response. You can have multiple attachment questions in a single questionnaire. Continue reading

Snap Survey Software How-to: Send Email Alerts Upon Answer Selection

Learn how-to send email alerts when participants select an answer to a survey question or a set of questions using Snap Survey Software

With Snap WebHost, Snap Surveys’ online survey management and analysis system, you can send email invitations to a list of participants in your online survey. It can also send an email to a specific email address if a particular answer is selected. This is known as an ’email alert’.

email-alert-survey-softwareYou can use email alerts to:

  • notify specific people or departments depending on survey results
  • send a specific email depending on various conditions (for example, the age of the participant or where they live).

In addition, you can:

  • include data from the survey in the email (for example, a respondent’s contact details, or their response to a particular question).
  • send the email to an address that was given as a response.

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Snap Survey Software How-to: Use YouTube Videos in Your Online Surveys

Learn how to use YouTube videos in your online surveys with Snap Survey Software

When using Snap Survey Software, you can insert media files directly into your online survey using the Insert Media object capability. You can also link to items stored elsewhere on the Web.

YouTube videos are stored on servers elsewhere on the Web, so you need to link to them. The easiest way to do this is to use the embed code provided on the YouTube site. This is a piece of HTML code that you can embed in your online survey and link to your chosen video.

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Snap Survey Software How-to: Create Reports by Running a Batch

Easily generate reports by creating and running a batch using Snap Survey Software

survey-software-batchesYou can create reports in Snap Survey Software, publishing a set of analyses automatically. You can easily do this by creating a Batch.  What is a batch? Batches allow you to generate reports by giving Snap a series of instructions. You can define tables, charts, maps, or lists to be included in the report. Each analysis can also include notes. You can specify the way all the analyses appears with ease.

When creating a batch, you add all the analyses you want to be visible in the report to the batch, then run the batch to quickly generate the report. It’s that easy!

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When it Comes to Online Surveys, There Are No Wrong Answers

Wrong answer or wrong question? That is the question.

What is the goal of your online survey? Perhaps your goal is to measure employee satisfaction, improve product features, improve student learning, or increase your customer base. Whatever your goal is, online surveys are a great solution for collecting valuable feedback and information. Online surveys are easy to create, but wait! Have you tested your survey to ensure that you receive the types of answers you anticipate? When it comes to developing questions for your online surveys, plan your survey questions wisely, because there is no such thing as a wrong answer. There are only wrong questions.

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Solutions to Traditional Employee Reviews

What are some alternative solutions to traditional employee reviews?

In yesterday’s blog post, Are Traditional Employee Reviews Still Beneficial?, we discussed the issues facing traditional employee reviews. Today, we discuss alternative solutions that organizations can carry out in their employee review process.

The process of traditional employee reviews has many organizations questioning their current review processes. The traditional employee review process is proving to be outdated and filled with inefficiencies. Those inefficiencies include:

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