Snap WebHost online survey management system

Design engaging questionnaires

• Multi-language capability including double byte characters such as Chinese and Japanese and languages read right to left. Import externally translated questionnaires directly into Snap.
• Questionnaire templates are included. Set up and save your own templates. We can design a template for you.
• Use images or text for question labels
• Multiple question types to choose from including: grids, single response, multiple response, time, date, free text and sliders.
• Easily re-use questions from other surveys or build libraries of questions you use often
• Include multimedia such as embedded and remotely hosted videos and audio questions
• Choice of progress bars, Back and Next button styles and colourways, or create your own
• Text Substitution (piping) - questions change to reflect answers given by the respondent
• Clever question routing including routing on multi choice, multi response questions
• In survey calculations (Derived Variables). In this example used in a quiz where the score is calculated.
• Randomisation and rotation of questions
• Code masking - subsequent question answer options change depending on previous answers given.
• Image maps - create clickable areas on images
• Sliders and star rating controls we provide a selection, or you can create your own
• Data pickers - make it easy for respondents to choose dates
• Exclusive codes
• Automated email alerts (triggers) on specified answers. For example, email customer facing team if a negative rating is given by a customer and requires follow-up
• Custom URLs to reflect your organisations' branding
• AttachIt - respondents and interviewers can upload files as question answers in Snap WebHost

Pricing and publication

• The cost of Snap WebHost, our online survey management system, is banded depending on the level of responses you receive. Contact us for details
• Unlimited responses - if your organisation has a high volume of survey responses we can manage secure UK hosting for you, contact us for details.
• Distribute online surveys via email, web links, pop-up surveys and social media
• Snap Panel Samples - buy quality panel samples via Snap WebHost
• Create external survey back ups offline including data and analysis
• Multi-mode: in Snap you can seamlessly produce not only online surveys, but also paper, kiosk, smartphone and Tablet PC.

Respondent management and data collection

Validation

• Specify length and type of answer
• Force questions to be answered
• Specify minimum / maximum number of codes
• Use of patterns to validate open-ended questions
• Check values within open-ended questions
• Specify length and type of answer
• Include a respondent login if required
• Respondents of multi-language questionnaires can choose the language as part of the questionnaire
• Seed responses from a database

Invitations and reminders

• Send personalised email text or HTML invites and reminders
• Automatic scheduling of email invites and reminders

Data collection

• Apply quotas, including combined variable quotas e.g all females in the age range 25 - 34
• Save partial responses on server
• Track multiple iterations of a survey [for example multi-mode and multi-language versions]
• Collection of paradata (time, duration etc.)

Results, analysis and reporting

• 2D and 3D charts and maps
• Customisable cross-tabulation including multiple break options
• Customise table and chart layouts. Add notes to tables and charts
• Filters, weights and scores
• Results projected onto maps
• Lists of comments / literals
• Derived variables, sample weighting and statistical analysis
• Calculate percent positive and percent negative (ask us for details about some of the more advanced analysis options available).
• Merge and join data from other surveys
• Automate the production of regularly run reports
• Smart Reporting: we can set up complex tailored reports for you to run in-house

Presenting the results

• Publish results online for stakeholders and clients to view with Snap e-viewer
• Individual client and stakeholder logins to view results for Snap WebHost surveys
• Export results as PDF files, copy and paste charts and graphs into Word documents and PowerPoint

Export

• Excel, MS Access and SQL database access and update
• Microsoft Office
• SPSS
• Triple-S (XML for survey software)

Import

• Import data from an Excel spreadsheet, MS Access database, Triple-S and SPSS

Help and support

• HelpDesk - UK, Europe, APAC and US & Canada
• Training
• Resources - worksheets, forum and events
• Snap Survey Software technical specifications