Snap Surveys Makes Top 25 Survey Solutions List

Snap Surveys is pleased to make Quirk’s list of ’25 Top Survey Solutions Companies’

The team here at Snap Surveys is pleased to be included in Quirk’s list of ’25 Top Survey Solutions Companies’, a Quirk’s resource guide specifically covering survey solutions companies.

“Building an effective survey, finding the right respondents, fielding the survey and analyzing the information can be difficult if you don’t have the right tools. Companies that specialize in survey solutions can provide you with everything you need to take full advantage of the surveying process. Whether you need to conduct a survey online, on a mobile device, over the phone or in the mail, these companies can have the services and technologies to help you at every stage, from survey creation to data analysis. ” – Quirk’s Staff Writer  Continue reading

Snap Surveys Ranked Top 20 in Survey Software Report

Snap Surveys Ranked in Capterra’s Top 20 Most Popular Survey Software Report

We’re pleased to announce that Snap Surveys ranks 15th in Capterra’s Top 20 Most Popular Survey Software report.  With more than 250 survey software providers listed on Capterra.com – a free service for professionals looking for business software solutions – we’re proud and humbled to be named in the Top 20.

“Snap Surveys was listed in Capterra’s Top 20 Survey Software report, an infographic listing that is determined by an algorithm combining social presence, the number of users as well the number of customers,” said Rachel Wille Senior Product Research Analyst at Capterra, an online survey software reviews site. “Snap Surveys, a survey software solution based in the UK [with offices in the UK and US], ranked 15th in part because of their strong social media presence.”

Access the Full Capterra Report

Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

PT3, a Belgian based initiative focused on satisfaction measurements in various areas of hospitals, has collaborated with the marketing division of NSF Euro Consultants to develop a solution to measure hospital satisfaction in an increasingly mobile-focused world.pt3

The program began as a pilot project in patient satisfaction in hospital emergency wards through the Flemish Association of Emergency Department Heads. Through this partnership, PT3 launched an initiative to proactively collect satisfaction feedback from patients. Currently, 5 hospitals are involved with this initiative and are now administering patient satisfaction surveys to measure and compare satisfaction ratios. As the project expands, PT3 expects more hospitals to come on board. Continue reading

Snap Survey Software Release 11.17 Now Available

Active customers can update now to release 11.17 of Snap Survey Software

Update now to 11.17. This update is available for free to customers with an active Snap Plus subscription. Every new Snap Survey Software user receives 12 months free Snap Plus subscription which includes telephone and email support, as well as free software updates. Don’t have a current Snap Plus subscription? Contact a Product Specialist.

What’s new in Snap 11.17?

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Market Research: Get To Know Your Survey Terminology

When working in market research, get to know your survey terminology

multi-mode-surveyWhether you are a seasoned market researcher with extensive knowledge of survey methodology, a beginner designing your first survey, or a new market research analyst, some of the terminology used can be a little confusing and it takes some time to comprehend. Here are some commonly used survey research terms and their definitions. Continue reading

Did You Know: Where Did My Survey Files Go?

Question: I was working on a survey in Snap Survey Software. Where did my files go?

On occasion, Snap Tech Support will receive an inquiry about missing survey files. But they are, in fact, not missing at all!

1. When you open Snap Professional on your desktop and there are no surveys shown:

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Press Release: Snap Survey Software Now Available Through MRDC Software in Asia Pacific

Snap Survey Software is now available to the Asia Pacific market through MRDC Software

Bristol, U.K. and Portsmouth, NH, U.S. – Snap Surveys, creator of Snap Survey Software, has announced an agreement with MRDC Software as an approved reselling agent of Snap Survey Software in the Asia Pacific market.

Over the past 35 years, Snap Surveys’ products, solutions, and services have established them as a leading brand in the survey software market across Europe and North America for organizations wishing to conduct advanced survey research via online surveys that are adaptable to any screen size; paper surveys with optional scanning capabilities; and mobile surveys, including on handheld mobile devices, tablets, and on freestanding kiosks. The software comes complete with built-in advanced analysis capability and reporting options for easy distribution. Continue reading

Things To Come: Snap Surveys in 2016

Happy New Year from all of us at Snap Surveys!

As 2015 draws to a close, we would like to take this moment to thank all of our customers and followers for a great year, and we look forward to offering you new and exciting products and services throughout 2016.

It’s hard to believe that 2015 is coming to a close, but we are excited for what 2016 will bring.

Stay tuned for a special announcement in 2016, which will bring new and enhanced features for advanced survey design, feedback management, analysis, and reporting.

A reminder to customers: All Snap Surveys offices will be closed on Friday, January 1.

If you haven’t yet, update now to the latest Snap Survey Software release, 11.15.

View Version Release Notes and Update

Customers with an active Snap Plus maintenance agreement receive upgrades free of charge on release.

Turn Complaints into Compliments with Automated Email Alerts

Learn how to turn complaints into compliments using Automated Email Alerts in Snap Survey Software

Automated alertsAct fast when participants respond negatively to your online satisfaction survey with Automated Email Alerts. Automated Email Alerts are quick and simple to set-up in Snap Survey Software. They can be triggered by a highly specific answer or a combination of answers, and sent to any valid email address – even the participants own. Email messages can contain pre-written text and survey responses, and include information from your database, for example, a unique ID, name, and contact details. Continue reading