Snap Surveys Managing Director Talks Triple-S

Snap Surveys Managing Director, Dr. Stephen Jenkins discusses Triple-S with Jeffery Henning, president of Researchscape International

Jeffery Henning, president of Researchscape International and Director at Large on the Marketing Research Association’s Board of Directors, recently had the opportunity to interview Dr. Stephen Jenkins, Managing Director here at Snap Surveys, and founding member of the Triple-S Group.

Jeffery interviewed Stephen and provided a Q&A format blog post on researchaccess.com, discussing work completed by the Triple-S Group. Continue reading

13 Tricks and Treats for Survey Design and Analysis

Happy Halloween from all of us at Snap Surveys!

Already a software user? We have 13 quick tips to help you get the most out of Snap Survey Software. Use these tips to better maneuver through survey design and analysis.

halloween-survey-tipsTip #1: Resize open response boxes. Set open response boxes to resize relative to the browser window by selecting Layout in Questionnaire properties and checking the Proportional edit boxes option.

Tip# 2: Delete case data. You can delete all the case data in a survey by selecting the survey in Survey Overview and clicking the delete button, making sure you clear the Survey Definitions box and check the Raw Data box.

Tip #3: Display routing. To show all the routing in a survey, open the Variable window, select Tailor, mark Show Counts as Never and hit Use. This displays the survey routing in the Not Asked, Goto, and Skipped by columns in the Variable window. Continue reading

Snap Surveys Sponsors the Association of Survey Computing (ASC) Conference

Come to the Association of Survey Computing (ASC) Conference and learn how to “unleash the power of data.”

ASC Conference 2014 - Snap SurveysSnap Surveys is delighted to sponsor the next Association of Survey Computing (ASC) Conference, entitled “Making connections: unleashing the power of data”, which takes place on Friday, September 26, 2014 at Imperial College, London.

In attendance are some influential speakers, including the ONS and Blue Ocean market intelligence who will join the discussion on how different sources of data are being mashed together to add value and reveal useful hidden relationships.  Continue reading

5 Tips: Increase Response Rates of Course Evaluations

Common features of an online course evaluation and 5 tips you can use to increase course evaluation response rates

algood-course-evaluationCapture_Course_EvalThere is no surprise that there has been an increased growth in the use of survey software for online course evaluations. Many colleges and universities have acquired integrated survey software systems that take a hybrid approach to survey administration, offering a choice of paper, online, or mobile survey administration. This allows higher education survey researchers to better match the method of survey administration to the needs and preferences of respondents. Continue reading

How Secure is Your Online Survey Data?

When it comes to your online survey data and distribution, are you aware of how secure it is?

What happens to your online survey data? Is it safe? Is it secure? Is it private? Fortunately, for Snap Survey Software users, the answer is yes. Your survey data is safe, secure, and private.

Secure Online Surveys

Many companies may say your online data is secure, but saying your data is secure and actually putting those standards into practice are two different things.survey-software-security

Snap Surveys understand that data location is a very important consideration. We emphasize our obligation to provide all of our customers worldwide with survey software and services that conform to the best available security, accessibility, and professional guidelines. That’s why we are proud to be independently audited and certified by Bureau Veritas as being compliant with ISO 27001, the internationally recognized gold standard for information security systems. By storing your data in a first-rate security infrastructure, Snap Surveys offers customers peace of mind. Thousands of customers trust Snap Surveys with their surveys and survey data.

Snap WebHost is the online questionnaire delivery, analysis, and reporting service operated by Snap Surveys. Security levels are maintained both for the service itself, for the platform it is running on, and for the backup and support services behind it. As an alternative to our online subscription service, you can also run Snap WebHost on your own servers. A growing number of our customers are choosing this option as it offers complete control over their surveys and data. Continue reading

7 Most Common Mistakes in Customer Feedback, #1 No Clear Objective

Mistake #1: You start the customer feedback process without clear objectives

A spectrum of sophistication

Experts point to a spectrum of sophistication when it comes to online research tools and that they are horses-for-courses, depending on the scope of your feedback needs.set-clear-customer-feedback-objectives

“The difference between a quick question on Google Surveys and a more refined tool allowing for routing of questions and advanced analytics is like the difference between a ring tone and a live gig,” says Dr Nicola Stanley, director of engagement at agency Silver Dialogue and a former researcher at Unilever. “There’s a need for both, but they are worlds apart.” 

Based on the findings from Snap Surveys’ own consumer research, the marketer survey it conducted with BrandRepublic and the opinions of experts, marketers may be prone to committing one or more of the following missteps when commissioning and handling feedback:

Mistake 1: You start the feedback process without clear objectives Continue reading

Summer is the Time to Plan Vacation…and Training!

Why not have a software training in one of New England’s Most Picturesque Towns – Portsmouth, New Hampshire! 

According to an article and photo compilation by Laura Itzkowitz for Fodors.com, 15 of New England’s Most Picturesque Towns for Your Next Road TripItzkowitz explores the fifteen towns, across all six states of New England that offer summer fun, food, history, and culture.

The beautiful and picturesque town of Portsmouth, New Hampshire, was one of the fifteen towns chosen. We at Snap Surveys US are lucky to call Portsmouth, NH home, and are able to experience such a fantastic and vibrant town.  From its rich history and colonial architecture to its fantastic shops and delicious cuisine, Portsmouth, NH is a place not to be missed. We invite you to visit us for a survey software training!

Here is an excerpt from 15 of New England’s Most Picturesque Towns for Your Next Road Trip by Laura Itzkowitz for Fodors.com.

“The charming coastal city of Portsmouth was originally settled in 1623 as Strawbery Banke, and its colonial legacy lives on at the Strawbery Banke Museum. This 10-acre living history museum proudly displays houses, gardens, shops, and taverns from the 1600s and 1700s. In fact, the whole town is full of colonial, Federal, Georgian, and Victorian house museums. There are plenty of modern-day amusements too, from laid-back pubs serving local craft beer to a lively local music scene.”

Snap Surveys offers many convenient online training opportunities, as well as training at any of our locations, including at our office in Portsmouth, NH.  Find a training course that works best for you and schedule it at your convenience. Continue reading

Tech Support Tip: Saving Settings Files for Toolkits

Technical Support Tip: Save time and energy by saving settings files for Snap Toolkit functions

Snap Toolkit gives Snap Survey Software users access to many advanced functionalities, including: Rating Check, Totalize, Randomization, Compound Grid, and Rim Weighting. Are you aware that you can save the settings files for Snap Toolkit functions so that you can simply browse to the Settings file and reapply the settings?

Save the Settings files for Toolkits

Here is an example using the Randomization function available in the Snap Toolkit.  Continue reading

Tech Support Tip: Limit the Length of Multi-line Responses

Technical Support Tip: *NEW* for Snap 11, Limit the Length of Multi-line Responses

The Interview settings section enables Snap Survey Software users to control aspects of validation, routing, and mandatory questions. And new for Snap 11, users can limit the length of multi-line responses.

limit the length of multi line responses

Here are the aspects of the Interview Settings

No Replies

Stop NR on these questions: Check the box to require the respondent to answer all the selected survey questions in the scrollable list. Questions that have Must Answer set in the variable properties will be selected by default. Note: If you de-select them, the Must Answer property is removed from the question in all editions.  Continue reading

20 Survey Design & Administration Tips – Tips 11 thru 15

Here are tips 11 thru 15 in our series, 20 Survey Design & Administration Tips

 brand-consistency-survey-softwareTip #11: Brand consistency

It is important to be consistent with your brand. Use a survey software solution that provides you with design tools to customize surveys and gives you complete flexibility to create professional questionnaires that perfectly complement your organization’s brand.

Tip # 12: Gather internal feedback

Survey software is not limited to just producing external surveys. It is also a powerful resource for creating internal surveys that collect feedback from employees, managers, directors, executives, officers, etc. Make use of internal surveys to understand what they think, feel, expect, and need. Internal surveys often provide you with the most useful feedback to maintain and manage operational excellence.  Continue reading