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Volunteer Satisfaction Survey Template

A Volunteer Satisfaction Survey is a feedback tool used by non-profit organizations, charities, and community groups to assess the experience, motivation, and overall contentment of individuals who donate their time.

Our 12-question template helps you gauge satisfaction among your volunteers and give you the insights you need to keep them happy. Covering their general satisfaction, their motivations, plus their feelings on training, communication, and feelings on recognition. The template also includes an open-ended question for detailed feedback plus if they would recommend your organisation to other volunteers. Helping to foster greater relationships with your volunteers and improve role clarity.

Key Benefits

The data collected from these surveys is vital for managing volunteer programs effectively:

  • Increases Volunteer Retention Rates
  • Improves Role Clarity and Training
  • Enhances Program Efficiency and Impact
  • Fosters Stronger Staff-Volunteer Relationships
  • Guides Recognition and Appreciation Efforts
Use this template
Number of questions:
12

Questions used in this template

Volunteer Satisfaction Survey

 Please take a few minutes to complete our survey

Your feedback is valuable for enhancing the volunteer program

Volunteer Experience

Q1. How long have you been volunteering with our organisation?

  1. Less than 6 months
  2. 6 months to 1 year
  3. 1 – 2 years
  4. 2 – 5 years
  5. More than 5 years

Q2. What type of volunteer work do you primarily engage in?

(Select all that apply)

  1. Event planning
  2. Fundraising
  3. Administrative tasks
  4. Hands-on projects
  5. Mentoring
  6. Other (please specify)

Q3. On a scale of 1 to 5, how satisfied are you with your overall volunteer experience?

(1 = Very dissatisfied     5 = Very satisfied)

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q4. What motivated you to become a volunteer with our organisation?

(Select all that apply)

  1. Passion for the cause
  2. Professional development
  3. Social connections
  4. Community involvement
  5. Other (please specify)

Training

Q5. On a scale of 1 to 5, how would you rate the training provided for your volunteer role?

(1 = Very poor     5 = Very good)

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q5a. We’re pleased you’ve had a good experience with regards to the training provided

It would be great to find out a bit more about why you felt this way

(Please specify below)

Q5.b. We’re sorry to hear your experience of the training provided hasn’t been the best

It would be great to find out a bit more about why you felt this way

(Please specify below)

Communication

Q6. On a scale of 1 to 5, how satisfied are you with the communication from the organisation regarding volunteer opportunities and updates?

(1 = Very dissatisfied     5 = Very Satisfied)

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q7. Have you felt adequately supported by the organisation in your volunteer role?

  1. Yes
  2. No

Q8. How would you prefer to receive communication from the organisation?

(Select all that apply)

  1. Email
  2. Phone calls
  3. Text messages
  4. In-person meetings
  5. Social media
  6. Other (please specify)

Recognition

Q9. Have you received adequate recognition and appreciation for your volunteer efforts?

  1. Yes
  2. No
  3. Not sure

Q10. What type of recognition do you find most meaningful?

(Select all that apply)

  1. Verbal appreciation
  2. Certificates or awards
  3. Social media shout-outs
  4. Volunteer events or gatherings
  5. Other (Please specify)

Suggestions for Improvements

Q11. Do you have any suggestions for improving the volunteer experience with our organisation?

(Please specify below)

Finally…

Q12. Would you recommend volunteering with our organisation to others?

  1. Yes
  2. No
  3. Maybe

Thank you for taking the time to complete our survey