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Website Feedback Survey Template 

A Website Feedback Survey is a digital questionnaire designed to collect user input about their experience while visiting a company’s website.

Key Benefits

The data collected from these surveys is vital for optimizing the digital experience:

  • Increases Conversion Rates
  • Reduces Visitor Bounce Rate
  • Identifies Usability Bugs and Navigation Issues
  • Prioritizes Development and UX Efforts
  • Improves Content Clarity and Relevance

Our 14-question Website Feedback survey template helps you understand whether your website meets the needs of its users. Find out how often participants browse the website, how easy it is to navigate, opinions on its design, mobile responsiveness, loading speed, content relevancy, and more. Includes open-ended questions for additional feedback. Helping to identify navigation issues and reducing bounce rates, which is important for SEO.

Use this template
Number of questions:
14

Questions used in this template

Website Feedback Survey

Thank you for visiting our website. Your feedback is important to us. Please take a few minutes to share your thoughts to help us improve your online experience.

Q1. How often do you visit our website?

  1. Daily
  2. Weekly
  3. Monthly
  4. Occasionally
  5. First-time visitor

Q2. On a scale of 1 to 5, how would you rate the navigation on our website?
(1 = Very difficult, 5 = Very easy)

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q3. How satisfied are you with the overall design and layout of our website?

  1. Very dissatisfied
  2. Dissatisfied
  3. Neutral
  4. Satisfied
  5. Very satisfied

Performance

Q4. On a scale of 1 to 5, how satisfied are you with the mobile responsiveness of our website?
(1 = Very dissatisfied, 5 = Very satisfied)

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q5. On a scale of 1 to 5, how satisfied are you with the loading speed of our website page?
(1 = Very dissatisfied, 5 = Very satisfied)

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

Q6. Have you encountered any technical issues while using our website?

  1. Yes
  2. No

Q6.a If yes, please describe any issues you encountered:

(Please specify below)

Content

Q7. How relevant is the content on our website to your needs?

  1. Very irrelevant
  2. Irrelevant
  3. Neutral
  4. Relevant
  5. Very relevant

Q8. Which features on our website do you find most valuable?

Q9. Are there any features you believe could be improved or added to enhance your experience of our website?

(Please specify below)

Future Use

Q10. How likely are you to return to our website in the future?

  1. Very unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Very likely

Q11. How likely are you to recommend our website to others?

  1. Very unlikely
  2. Unlikely
  3. Neutral
  4. Likely
  5. Very likely

Q12. Is there anything else you would like to share about your experience on our website?

(Please specify below)

About You

Q13. What is your age?

  1. 18 – 24
  2. 25 – 34
  3. 35 – 44
  4. 45 – 54
  5. 55 – 64
  6. 65 +

Q14. What gender do you identify as?

  1. Male
  2. Female
  3. Transgender
  4. Non-binary
  5. I describe myself in another way (please specify):
  6. Prefer not to answer

Thank you for taking the time to complete our Website Feedback Survey.

Your insights are invaluable to us. If you have any further comments or concerns, please contact us.