No maintenance windows are currently scheduled


Previous Maintenance

Posted May 26 2017

June 23-24 – The Snap Surveys website will be undergoing system maintenance on Saturday June 24, between 01:00-03:00 BST (20:00-22:00 EST, June 23). This 2 hour scheduled maintenance window will include a service interruption lasting up to 30 minutes. We apologise for any inconvenience this work may cause, however, these changes are necessary to help Snap Surveys to continue to deliver optimal performance and reliability for our services.

Posted April 7 2017: Work Completed

June 4 – A vulnerability has been identified that may affect the security of communications with our web services for users with older browsers. As of Sunday June 4 our website will no longer accept connections from browsers requiring the DES or 3DES ciphers. The main impact of these changes will be on Windows XP users using Internet Explorer. Traffic from this setup represents less than a quarter of a percent of all communications with our web services so it’s very unlikely you will experience any negative effects. Our advice is that anyone continuing to use Windows XP beyond its supported lifetime uses an alternative browser that supports more modern ciphers.

Posted by Snap Surveys on 25th January 2016: Cancelled

We are going to be upgrading the system infrastructure that supports www.snapsurveys.com. This will require downtime affecting all of the web services associated with www.snapsurveys.com, including the Snap WebHost subscription service. We will be prioritising the interviewing system to minimize the impact on surveys that are collecting results. Please note that some other systems may be unavailable during the weekend, such as the shop and forum.

The maintenance is scheduled for 21st February 2016. The maintenance window is 06:00 – 18:00 GMT (01:00 – 13:00 EST). We are providing advance notice so you can create a plan of action and schedule your survey work accordingly. During the maintenance some attempts to access the website will receive a timeout error.

Please accept our apologies for any inconvenience this may cause you. If you have any questions or concerns regarding this maintenance, please do not hesitate to contact your local HelpDesk.

Posted by Snap Surveys on 23rd October 2015: Work Completed

As part of our ongoing program to maintain the highest levels of security for our web systems we will be performing hardware upgrades on our network infrastructure. This will require downtime affecting all of our web services, including Snap WebHost subscriptions, dedicated servers & the HTML submission script.

The maintenance is scheduled for 22nd November 2015. The maintenance window is 07:30 – 08:30 GMT (02:30-03:30 EST). We are providing advance notice so you can create a plan of action and schedule your survey work accordingly. During the maintenance some attempts to access the website will receive a timeout error.

Posted by Snap Surveys on 31st October 2014: Work Completed

As of the 16th November we will be disabling the use of SSL3 on our web services due to the “Poodle” vulnerability report by Google (CVE-2014-3566). This will cause old browsers, such as Internet Explorer 6, not to be able to access our site securely. Full support and accessibility will remain for Internet Explorer 7 and later.

Posted by Snap Surveys on 17th October 2014: Work Completed

We will be performing hardware upgrades on our network infrastructure requiring downtime that affects all of our web services, including Snap WebHost subscriptions, dedicated servers & the HTML submission script.

The maintenance is scheduled for 16th November 2014. The maintenance window is 07:30 – 09:30 GMT (02:30-04:30 EST). We are providing advance notice so you can create a plan of action and schedule your survey work accordingly.