thumbs up down survey

Thumbs up/down survey

For quick and easy customer satisfaction feedback

Our Thumbs up/down Survey asks your customers to indicate their satisfaction with your organisation in a single click.

Participants use thumbs up and thumbs down emojis to indicate their satisfaction with your brand, product, service or content following their interaction with you.

thumbs up down survey

You can also add an optional extra question which is fully customisable.

And with the click of a button you can generate percentage positive and negative scores.

  • One binary satisfaction question
  • Comment question to gather further detailed feedback
  • Optional extra question – fully customisable
  • Generate instant percentages based on results
  • GDPR compliant
  • Easy to use
  • Custom logo and thank you message

You don’t need to have experience in running surveys – we’ve done all the hard work for you!


A pre-built survey that gives quick and easy customer satisfaction feedback based on your brand, product, service, or content.

It can be used across any sector or industry and runs on any channel or device.

Thumbs up represents satisfaction – and thumbs down represents dissatisfaction.

This makes it easy to understand and perfect for surveys in any language.

See the bigger picture with visual one-click reports

Here are the multiple reports you can run with the pre-built Thumbs Up/down Survey.

  • Thumbs up/down Survey Report
  • Previous 12 months Report
  • Two Comments Reports (both positive and negative)

There is also an analysis chart and table for the optional extra question if single or multiple-choice questions have been selected, or a list if a free-text question is selected.

Make smarter decisions

The insights will help you understand how people rate your brand, product, service, or content.

With positive feedback, you know that what you are doing is working.

And if your percentage score is lower, you can take the first steps to making positive changes!

Pricing plans

Welcome offer: your first 1,000 responses (if used within 12 months) will be free. Additional responses from 6 cents each.

Created by Snap Surveys
Price Free and paid
License Licensing information
Request more information Get started for free on our US servers Your data will be hosted in the US, click here to host it in the UK.