We use cookies on our website and in providing our online services. A cookie is a small data file that we store on your browser or the hard drive of your computer when you visit our website or use our online services.
Cookies on our website
Our website uses cookies to distinguish you from other users of our website. This helps us to improve our website’s performance and your experience of using our website.
We use cookies that are strictly necessary. These cookies are required for the operation of our website. For example, they enable you to log in to the secure areas of our website.
We use cookies to recognise and count the number of visitors to our website and to collect information about how visitors use our website to help us to analyse and improve its performance.
We also use cookies to enhance the functionality of our website, for instance by storing your preferences.
We may also use targeting cookies which record your visit to our website, the pages you have visited and the links you have followed, to help us to make our website more relevant to your interests.
You can find out more about the cookies that we use in the table below.
| Cookie Name | Type of Cookie | Purpose |
|---|---|---|
| _ga _gid _gat _utmt _utma _utmb _utmc _utmz collect _ga_B021983THD | Analytics | We use Google Analytics for website analytics purposes. Google Analytics uses cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website and to track visitor behaviour across multiple devices and marketing channels. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. Read Google’s overview of privacy and safeguarding data here |
| _dc_gtm_ | Analytics | These cookies are used by Google Tag Manager to support Google Analytics on the site. The cookies collect information in a way that does not directly identify anyone. |
| _gcl_au | Targeting | This cookie is used for the Google “Conversion Linker” functionality. It takes information in ad clicks and stores it in a cookie so that conversions can be attributed to the ad that it came from. |
| gwcc | Targeting | This cookie is used for Google’s Website Call Conversions functionality, to allow us to measure which phone calls to us happen as a result of an ad click. |
| rc::a rc::b rc::c | Strictly Necessary | These cookies are used in connection with the Google reCaptcha service to distinguish between humans and bots to protect our website. |
| PHPSESSID WordPress_logged_in WordPress_sec Wp-settings Wp-settings-time WordPress_test_cookie Wpc_custome_login_nonce Wp_lang | Strictly necessary | These cookies are used when you log into sections of our website, such as the portal, and are essential to the operation of those sections of our website. For example, they are used to recognise who you are and to maintain your settings and preferences. |
| Vuid | Analytics | We embed videos from our official Vimeo channel in our website. When you press play Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. This cookie does not track individuals. |
| ct-ultimate-gdpr-cookie ct-ultimate-gdpr-cookie-level | Strictly necessary | These cookies are used to remember the level which you have chosen and your acceptance of our cookies. These cookies are essential for our cookie widget to maintain your preferences. |
| __cf_bm | Strictly necessary | This cookie is part of Cloudflare’s Bot Management service and helps manage incoming traffic that matches criteria associated with bots. |
| _GRECAPTCHA | Strictly necessary | This cookie is used by Google’s reCAPTCHA for the purpose of providing its risk analysis |
| dp_V | Strictly necessary | This cookie helps connect a single visitor through multiple sessions. For example, if someone starts a chat as a guest and then comes back the next week, we use this visitor token to look up their chat history to show them. |
| lhc_per | Strictly necessary | This cookie stores persistent information about the chat id to be able to keep same chat while customers are navigating through pages on the website. |
| AEC APISID HSID NID SAPISID SID* SSID SOCS _Secure* DV | Functionality, targeting and analytics | We embed videos from our official YouTube channel, using YouTube’s privacy-enhanced mode. You can read about YouTube’s privacy-enhanced mode on YouTube’s embedding videos information page. If you visit a page containing a YouTube video and are logged in to a YouTube or Google account, Google may use cookies for security purposes, remember your preferences, and receive information about the videos you watch for analytics and advertising purposes cookies and collect data linked to your Google account. For more information, see the Google Privacy Policy. |
Cookies and our online services
Our online services use strictly necessary cookies, for example to authorise users and to prevent a respondent from taking the same survey multiple times (where our customer has enabled this feature for their survey).
More information about the cookies we use is below.
| Cookie Name | Type of Cookie | Purpose |
|---|---|---|
| SnapAFT SnapAUTH SnapSessionid .AspNet.ApplicationCookie ASP.NET_SessionId .AspNetCore.ExternalCookie .AspNetCore.TwoFactorCookie Saml2.<uniqueID> | Strictly necessary | These cookies are used by our Snap Online service. They are all essential for its operation. For example, they are used to provide application security and authorisation functionality. |
| snapSurveyCookiesOKFor{domain}
snapSurvey{k-number} | Strictly necessary | These cookies are used by our Snap Online services. They are activated by an option the Researcher can enable to prevent anonymous respondents completing the same survey multiple times. |
| SnapDeviceID TwoFactorRememberBrowser | Strictly necessary | These cookies are used if Multi-Factor Authentication is enabled and the option to ‘Trust this browser’ is selected |
| _GRECAPTCHA | Strictly necessary | This cookie is used by Google’s reCAPTCHA for the purpose of providing its risk analysis |
Changing your cookie settings
You can change your cookie preferences by clicking the Change Settings button on the cookie banner or by clicking the settings button 
in the bottom left hand corner of your browser at any other time. Settings are changed by selecting the appropriate level of cookies and then clicking the Save and Close button. Please note that this will not allow you to prevent our use of strictly necessary cookies.
Alternatively, you can manage and control the use of cookies through your browser, including removing cookies by deleting them from your browser history when you leave our website. However, if you use your browser settings to block all cookies (including strictly necessary cookies) this may affect your ability to use parts of our website and our online services.
Last Updated August 2025