About Snap Surveys
We help organisations bridge the gap between data and actionable truth – ensuring your decisions are made with total clarity.
Our story
Snap Surveys offers survey software and research solutions in the UK, USA, and around the world.
Founded in 1981 By Peter Wills and Dr Steve Jenkins, Snap Surveys was launched following the development of a prototype for a research conference the year prior.
A lead researcher from the BBC was interested, providing Peter and Steve with the tools to turn the prototype into fully fledged survey software.
The BBC World Service was a prestigious early customer, and the BBC remains a loyal client over 40 years later.
Within 5 years, over 500 organisations were using Snap Surveys and the company has continued to evolve to meet the requirements and expectations of clients all over the globe.
What we do
Survey Software
We provide tools to design, distribute and analyse surveys across multiple channels, all from one platform.
Custom Survey Tools
Helping your users stay compliant with industry regulations, our solutions feature branded forms, built-in reporting and recommendations for improvements.
Professional Services
Our in-house team of survey and research experts can support project design, analysis and custom development to meet your specific goals.
Support and Training
With dedicated customer support available by live chat, phone and email, we’re here to help you get the most out of our platform.
Our mission and values
We believe good research should be accessible, insightful and impactful.
We build software that empowers organisations to hear every voice; regardless of language, channel or location – and to make confident decisions based on robust data and meaningful insights.
Our commitment to quality, security and customer service is unwavering.
When customers need us, they deal with real people every step of the way – with all Support Team’s based in the UK and USA.
Why choose Snap Surveys?
Expertise
Decades of expertise in survey software and research services.
Multi-mode
Multi-mode data collection to reach every audience.
Analysis
Robust analysis and reporting tools built to support smarter decisions.
Support
Support when you need it, from real people who know research.
Scalable
Scalable for organisations of all sizes.
Security
Secure ISO 27001 and Cyber Essentials Plus certified. US-based servers.
Who we work with
We serve multiple sectors, from government and healthcare to business organisations and independent market researchers.
We are also experienced in creating custom survey tools for organisations based on their needs.
Security and Compliance
Snap Surveys prioritises data security and holds multiple credentials to give you peace of mind.
- Self-host on your own servers for greater control (On-Premises)
- ISO 27001 and Cyber Essentials Plus certifications
- US-based servers
- Our systems are hosted at ANS Group and Microsoft Azure
- Secure HTTPS and TLS transport over public networks
What our customers say
“Snap Surveys is one of the key parts of my business; it’s allowed me to provide a better service to my clients, and it’s changed the way we do business. For anyone that is serious about doing research, it’s an ideal, essential tool.”
Callum MacKinnon, Director, CJM Research
Our Leadership Team
We are led by an experienced management team with extensive knowledge of market research and software development.
Peter Wills, Chairman
Dr Steve Jenkins, CTO
Alex McCormack, CEO