Hundreds of emails are sent and received every day, which means there’s a good chance that your email survey invitations get lost in cluttered inboxes. SMS survey invitations can be a better way of reaching your audience anywhere, at any time, and catching their attention immediately.
Research has found that 90% of SMS messages will be read within three minutes of being received, and 98% are read by the end of the day. For email, the average open rate is 24.88%. Delivering a survey invitation by SMS could help to increase response rates and engagement with the survey, if it’s done in the right way.
Access our free interactive tutorial that will walk you through the steps to save a customer survey template and question library
Use this interactive tutorial to learn at your own pace, in your own time. Our latest interactive tutorial will guide you through the use of SuveyPaks to create a template from which you can quickly create new surveys, preconfigured with specific design elements and content. For example, frequently asked questions and organizational branding.
This tutorial will show you how to:
- Create a new SurveyPak Library
- Add a survey to use as a template
- Add frequently asked questions
- Create a new survey from your template
Does the survey mode you choose have an impact on survey response rates?
Does the survey mode you choose to distribute your questionnaire – online survey, mobile survey, paper survey, kiosk survey, or one-on-one interview – have an impact on survey respondents, and ultimately, survey response rates? How about using a combination of survey modes (i.e. mixed-mode, multiple-mode)? The answer is yes.
It can be very difficult to estimate the level of survey participation as response rates vary depending on a wide variety of factors. For example, survey design, survey length, question wording, and preferred survey mode can all impact response rates.
Let’s focus on survey mode. Your response rates will weigh heavily on your desired audience demographics (age, location, gender, etc.). But, if you take the time to identify these factors, you can take action to improve your response rates by identifying the survey mode(s) that will best reach your audience – giving you more statistically relevant data. Continue reading
Paper surveys vs. online surveys. What’s your opinion?
Since the rise in popularity of online surveys, the questions still remains, are online surveys better than paper surveys?
Many businesses have shifted some, if not all of their surveys to online platforms, ready for completion on online or mobile devices. For some organizations, however, the decision to shift is a difficult one to make. Some target populations may not be receptive to online surveys, making the transition a difficult decision. Are online surveys superior to paper surveys in terms of both speed and cost-efficiency? The debate between which is more effective continues.
How does each mode of survey research fare in your market? Can your research remain valid if you switch to one mode of survey research, but leave the other behind? Take into consideration the following factors: Continue reading
View free interactive tutorials in topics ranging from online survey management, paper survey scanning, and more
Snap Surveys free interactive tutorials are the perfect way to learn about survey topics at your own pace and in your own time. By simulating the experience of using Snap Survey Software, you can follow the steps and learn as you go – with help and guidance to get you up and running quickly.
Available interactive tutorials include: Continue reading
Access a new online tutorial that walks you through how to send automated email invitations and reminders using Snap WebHost
Use this interactive tutorial to learn at your own pace, in your own time. Our new interactive tutorial shows you how to send automated invites and reminders, and how to personalize the online survey and message content with information from your database. Continue reading
Access a new online tutorial that walks you through getting started with Snap WebHost, our online survey management and reporting system
Our interactive tutorials are the perfect way to learn at your own pace, in your own time. This new interactive tutorial will help you get up and running with Snap WebHost. You can follow the steps to easily create an online survey that looks good on any PC or mobile-ready device.
This tutorial will show you how to:
- Create an online survey to share
- Publish and upload your online survey to Snap WebHost
- View a summary of live survey results
Would you like to see more e-learning tutorials like this? We’d love to have your feedback. Please complete the following short survey.
Easily manage your Snap surveys on our secure servers or yours with Snap WebHost
Take a look at the unique features of Snap WebHost, Snap Surveys’ online survey management and reporting system. Access to a Snap WebHost subscription enables users to easily upload and administer online surveys, create email invitations and reminders, manage data collection, and create real-time analysis and reports.
Snap WebHost has many advanced features, including:
- Collect partial response data
- Track multiple iterations of a survey
- Seed responses from a database
- Use patterns to validate open-ended questions
- Check values of open-ended questions
- Share real-time analysis and reports with individual clients and stakeholders
Paper Surveys may seem like a thing of the past, but they are certainly alive and well. Consider survey software that allows you to conduct all modes of survey research to increase response rates.
Snap Surveys customers choose Snap Survey Software because it gives users the flexibility to run surveys in a range of survey modes, including: paper, paper for scanning, online, mobile, tablet, and kiosk. Depending upon your audience and administration limitations, paper surveys can prove more effective than online surveys for collecting feedback.
Administering paper surveys in conjunction with other survey modes can help boost response rates, particularly if you need to target harder to reach communities or fulfill strict respondent quotas. Snap Survey Software gives you the flexibility to gather and manage feedback based on your individual or organizational needs, as well as the needs of your respondents. Continue reading
Access our new, helpful worksheet to learn how you can track mobile interviewer location with Geolocation
We have created a helpful worksheet explaining how you can easily track mobile interviewer location with Geolocation using a mobile survey for Snap Mobile Anywhere, or by creating a survey for a Snap WebHost edition that is likely to be seen on a mobile device.
Geolocation data is available in Snap WebHost and Snap Mobile Anywhere editions. It’s stored in the ID.location variable in WGS84 (World Geodetic System) format, and you can extract the separate elements of the location data by using the system patterns provided. The worksheet includes examples showing you how to extract data. You can also export the data for external analysis. Continue reading