Snap eNews
November 2009
This month:
- Autumn Webcasts Staff Surveys and Web Surveys - register now
- Snap Profile: Bournemouth Borough Council, UK
- 2009 Snap Customer Satisfaction Survey - thank you!
Worksheet 55
Turning a single response question into a slider in Snap 10.
This worksheet shows you step-by-step how to add a slider, customise and publish it.
» View this worksheet | » View all worksheets
Snap Tip
Deleting the case data in a survey - you can delete all the case data in a survey by deleting the survey in Survey Overview, making sure you clear the Survey Definitions box and check the Raw Data box.
Webcasts this autumn
Making staff surveys a success - 25 November 2009
A big thank you to everyone who attended our Employee Research UK seminar last month! If you were unable to attend the seminar, join our live webcast: We will be discussing trends and attitudes towards staff surveys, the importance of feedback, tips on how to increase your response rates and more ...
» Find out more and register for this free 50 minute Webcast
Get the most from your Web Surveys - 9 December 2009
Dr Nicola Stanley Silver from Silver Dialogue Limited and Snap's Ralph Sutcliffe will be discussing how to engage your respondents online to deliver good response rates and get the data that you need from your web surveys.
» Find out more and register for this free Webcast
Snap Profile
Claire Cockburn is a Consultation Officer at Bournemouth Borough Council in the UK, and has been using Snap for 4 years.
What sort of surveys are you involved in ?
"We are involved with ongoing customer satisfaction surveys and ad hoc surveys on a variety of issues i.e. proposed new facilities (ice rink, cycle track), changes to existing facilities (parking services, dog byelaws), usage of services (seafront) etc. We conduct surveys internally (staff) and externally (residents, tourists, businesses etc).
The most recent survey which I was involved with was analysing the results of a telephone survey about how residents feel they can influence decisions in Bournemouth."
Claire and the team use a range of data collection modes including , paper surveys (both face to face and postal), web surveys and we use an external agency to conduct telephone surveys using CATI – who provide the data as a CSV file which is then imported into Snap.
Other projects she is working on include:
- Web based survey about staff travel habits.
- Telephone survey about the Council magazine
- Telephone survey about Crime and Disorder in the area
- Face to face survey of seafront visitors
- Paper based survey of parking services
- Postal survey about proposed changes to a local park.
"I enjoy the challenge of taking on a new project and deciding the best way to meet the objectives i.e. methodology, sampling, questionnaire design etc. I also enjoy analysing the findings and reporting on them in such a way that they can make a difference."
Thank you Claire - the profile is much appreciated especially as you and the team have a lot on the go!
2009 Snap Customer Satisfaction Survey
We are happy to report that Snap customers continue to rate our software and services highly! An overall satisfaction score of 83% is great but we want to do better! We do take on-board your valuable comments and will be planning a number of actions across the company as a result of your feedback - so thank you!
"I'm busy and need software and the helpdesk to be easily quick and accessible to accommodate my needs and Snap does deliver"
"Good all round from the software to processing data surveys for us"
UK Update
Staff surveys proved to be a hot topic at our seminar in London on 12 October
So much so that we are running a webcast on 25 November 2009 » Register today
Peter Wills takes over as Chairman of the Association for Survey Computing (ASC)
Peter Wills, Chairman of Snap Surveys, has recently been elected as the new Chairman of the ASC taking over from Laurance Gerrard who has been the Chairman for the last 3 years.
Snap 10 training starts from 2 November
Don't forget Snap 10 training starts from November 2 2009, we will no longer be running scheduled Snap 9 courses. If you have any questions regarding Snap training or you would like to book a course please don’t hesitate to contact us on 01454 280 820 or email training@snapsurveys.com
Visit us at the CIPD Exhibition
CIPD Exhibition, 17 – 19 November in Manchester, UK, pop along and see us to find out more about how we can help with staff surveys, whether you are doing them in-house or want to outsource to our experienced research team.
US Update
Don’t forget to come see us at…
American Evaluation Association
11-14 November 2009, Rosen Shingle Creek Resort Orlando, FL