Home / News

Newspaper

Snap eNews

July 2010

This month:

  • Worksheet 63: Using filters to find a subset of respondents
  • Snap Profile: East Kent Clinical Audit Service
  • Snap Poll: Benchmarking

Worksheet 63: Using filters to find a subset of respondentsWorksheet Screen Shot

 

 

 

This month's worksheet tells you how to use filters to break down the data you are displaying or analysing, so you only see the data that is appropriate. It shows how to produce two satisfaction charts displaying the data from different months, and how to produce a list showing demographic information about the people who have given comments.

 » View this worksheet | » View all worksheets

Snap Profile

James Shaw-Cotterill from East Kent Clinical Audit Service (UK) has kindly taken time out to tell us how he and the team use Snap to help them to collect and analyse Clinical Audit data. He also explains how the data is then used to monitor quality improvement » Find out moreEast Kent Clinical Audit Service Logo

If you undertake a lot of paper based visitor surveys but don't have in-house resources we can help you with data entry (and analysis if you need it) too.

Getting a fuller picture

Talking to customers it is becoming clear that many people want help with making the most of their survey data. So much information is coming in from many different sources it is often difficult to take the time to dig down into the data to see what your surveys are really telling you.

Get to grips with the in-depth analysis tools that Snap provides you with - your Snap Poll votes have been counted and Analysing Satisfaction Questions came out on top with 38% of eNews readers requesting this as the first of our analytics web teach-ins. Cluster analysis was a runner up with 28% of the vote. Look out for news next month about the first of these ‘Snappy’ short online teach-ins.

If you need help now our Research Services team, as you would expect, are fully versed in Snap so if you want a hand with analysis give them a call.

Snap Poll

Do you (or would you), find it useful to benchmark certain types of survey results against those of other organisations (excluding statutory surveys)?

For example at Snap we benchmark our annual staff survey results against those of other organisations. In the tourism industry visitor experience surveys from different venues are often benchmarked against each other.

  

Poll from Snap Surveys ...

You can have a free Snap Poll on your website in minutes » Click to sign-up  

UK Update

Off the road

It’s time for Marianne, Marc, Ken and Ralph to put their feet up and reflect on the recent roadshows. We have learnt a lot and hope all our delegates and speakers enjoyed the experience too. Survey results suggest that they did.

And yes we will be making the event notes available soon – Fiona Thompson who many of our delegates will have met is busy with the final tweaks.

If you couldn’t make it to the recent seminars we are out and about again in the autumn refreshed and re-invigorated! If you would like to register interest for the autumn seminar series » Click here

Competition WinnerCARM Fair Manchester

We were delighted to sponsor the poster competition at the recent CARM (Clinical Audit) Fair organised by Central Manchester University Hospitals NHS Foundation Trust, there was hot competition, over 162 posters were entered!

The winning poster was 'Quality of Dental Panoramic Radiographs. A completed clinical audit cycle' submitted by Dr Anita Sengupta and Shanil Shah » View the list of winners

If you have a clinical audit fair or networking event coming up let us know we may be able to help.

US Update

Conferences

Snap Surveys exhibited at the 2010 Association for Institutional Research (AIR) 50th Annual Forum in Chicago, IL last month. Snap has been exhibiting at this well-attended annual forum for the past 6 years. We would like to thank all of those attendees that visited our booth, and congratulate Prudence Widlak, Ph.D., a Research Associate at the College of DuPage. Prudence is the AIR 2010 forum winner of a single PC License of Snap Professional!

Snap in the Community

Competition Winner

On Sunday, June 13th, Susan Wyse, Manager of Snap Research Services, along with her dog Winston participated in the Paws Walk 2010 to benefit the homeless animals of the New Hampshire Society for the Prevention of Cruelty to Animals (NH SPCA).

Along with family and friends, many Snap employees generously donated funds in support of this worthwhile cause. Because of donor generosity, Susan exceeded her goal by raising $660 for the animals. To learn more about the NH SPCA or to make a donation » Visit www.nhspca.org

GSA Schedule

Snap Surveys is in the process of becoming GSA Schedule contractors! GSA awards contracts to responsible companies offering commercial items, at fair and reasonable prices, that fall within the generic descriptions in the GSA Schedule Solicitations. » View GSA Schedule Solicitations