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HelpDesk

When you purchase Snap Professional Survey Software for the first time, you receive 12 months free HelpDesk telephone, email and fax support.

After the first year you can opt to take out an annual Snap Plus subscription and continue to take full advantage of HelpDesk support and free software upgrades.

Advice and support

The HelpDesk is available to all Snap customers who have an active Snap Plus annual subscription.

Contact

Phone contact: Please click on 'Help' and 'About Snap' within your software to find the phone number for your local helpdesk.

UK customers

Service available 09:00 to 17:00 Monday to Thursday, 09:00 to 16:30 on Fridays.

Email: support@snapsurveys.com

US and Canadian customers

Service available 09:00 to 17:30 (EST) Monday through Thursday and 09.00 to 16.30 on Fridays.

Email: techsupport@snapsurveys.com

Other countries

Service available 09.00 to 17:00 (UK Time) Monday to Thursday.

Email: support@snapsurveys.com

Further details

Ongoing software development

Our programming team are continuously developing new versions of the software to incorporate extra features and improvements and ensure that Snap maintains its leading position. If you are already a Snap customer, check here for the latest upgrade information.