Best practice for handling sensitive data

In light of Mental Health Awareness month, which is observed every May, we’ve put together an overview of some best practices when it comes to handling sensitive data gathered in patient surveys, staff surveys, and other health related questionnaires.

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How to Share Online Survey Results

Before you create a survey, collect data, and start to analyze it, it’s important to consider the best way to share online survey results with your audience. Whether you’re keeping respondents informed, reporting to management and other stakeholders, or you’re conducting research on behalf of a client, the best method for sharing survey results will depend on the audience and what they’re going to do with the information.

With an online survey you can set up email alerts for responses, create analysis and reports to share, or set up accounts for your audience to log in and see live survey information with tailored reports.

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14 Things to Love About Online Surveys

Spread some survey love with our list of 14 things to love about online surveys

Online surveys are a flexible and efficient way to collect feedback and data from your respondents, which can be quickly analyzed and turned into shareable reports with actionable insights.

We’ve put together 14 key features of conducting an online survey.

1. Branding

With an online survey you have complete control over the branding. It’s quick and easy to add your logo and colors, and create a branded URL to share your online survey, so that your respondents can easily identify the survey with your organization.

2. Interactive questions

There’s a variety of different interactive questions that you can use in an online survey to make it more engaging, and gather better responses. Drag and drop questions allow respondents to visually categorize or rank items; interactive images can be a good alternative to check boxes; and sliders will allow you to include more options on a scale without using more space. Continue reading

GDPR compliant surveys: Storing personal data

It’s all too easy to create a survey, collect responses, produce reports, and then move on to the next survey. But under the General Data Protection Regulation (GDPR), there’s a spotlight on how long personal data can be kept for.

GDPR and personal data

The GDPR mandates that data should be deleted or anonymized once it is no longer needed for the purpose for which it was collected. This means that when you complete a research project, you should assess how long you need to keep the personal data relating to it, and anonymize or delete that data at the end of that period.

GDPR compliant data retention considerations

To help you comply with the GDPR rules when you are undertaking a survey project, we’ve outlined these data retention considerations:
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Including an Opt Out link in email survey invitations

As well as major changes to the way in which data is handled, the General Data Protection Regulation (GDPR) has also given individuals greater control over their personal data, how it’s used, and the interactions they have with organizations.

One of the ways in which you can ensure your surveys reflect these changes is by including an Opt Out link in every survey invitation email that you send to potential respondents.
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Anonymizing Data After Survey Completion

Learn how to anonymize data after your survey has been completed

This method may be particularly useful when you want to work with your survey data, but not in a manner which identifies your respondents.

Snap Survey Software stores respondent data in a file with the survey name and extension .rdf (respondent data file), and replies for each respondent are held in individual records in that file. When you delete the variable that holds the personal information from the survey file (.mdf), the details remain in the data file. It is possible to remove the personal data entirely.

We’ve create a helpful worksheet to walk you through the following steps: Continue reading

GDPR – The New Normality and the Impact on the Survey Marketplace

What inspired us to develop a GDPR compliance tool for survey authors

So, the “GDPR Day” has come and gone, the world hasn’t ended, and I’m still getting emails from people I expect to (and a few that I don’t), but many seem to be privacy policy updates and I can always unsubscribe.

Some cookie alert and privacy messages seem a little more sophisticated than before but, in many respects, the new GDPR world doesn’t feel much different to the pre-GDPR world right now. A friend recently suggested that the GDPR is the Twenty-teens (“Tweenies”?) equivalent of the Millennium bug, i.e. a monumental amount of preparation and fuss then nothing happened! Continue reading

Snap Surveys Ranked Top 20 in Survey Software Report

Snap Surveys Ranked in Capterra’s Top 20 Most Popular Survey Software Report

We’re pleased to announce that Snap Surveys ranks 15th in Capterra’s Top 20 Most Popular Survey Software report.  With more than 250 survey software providers listed on Capterra.com – a free service for professionals looking for business software solutions – we’re proud and humbled to be named in the Top 20.

“Snap Surveys was listed in Capterra’s Top 20 Survey Software report, an infographic listing that is determined by an algorithm combining social presence, the number of users as well the number of customers,” said Rachel Wille Senior Product Research Analyst at Capterra, an online survey software reviews site. “Snap Surveys, a survey software solution based in the UK [with offices in the UK and US], ranked 15th in part because of their strong social media presence.”

Access the Full Capterra Report