Have you been tasked with designing a survey and don’t know where to begin?
You’re not alone. The decision to gather feedback is an easy one, but creating a survey can seem like a daunting task.
With the need for social distancing during these uncertain times, many organizations are turning to online surveys and forms to collect feedback from a wide range of audiences, across all industries.
But why surveys? Businesses and researchers across all industries conduct surveys to uncover answers to specific, important questions. These questions are varied, cover a diverse range of topics, and can be asked in multiple formats. Continue reading →
It’s all too easy to create a survey, collect responses, produce reports, and then move on to the next survey. But under the General Data Protection Regulation (GDPR), there’s a spotlight on how long personal data can be kept for.
GDPR and personal data
The GDPR mandates that data should be deleted or anonymized once it is no longer needed for the purpose for which it was collected. This means that when you complete a research project, you should assess how long you need to keep the personal data relating to it, and anonymize or delete that data at the end of that period.
GDPR compliant data retention considerations
To help you comply with the GDPR rules when you are undertaking a survey project, we’ve outlined these data retention considerations: Continue reading →
As well as major changes to the way in which data is handled, the General Data Protection Regulation (GDPR) has also given individuals greater control over their personal data, how it’s used, and the interactions they have with organizations.
One of the ways in which you can ensure your surveys reflect these changes is by including an Opt Out link in every survey invitation email that you send to potential respondents. Continue reading →
As part of the General Data Protection Regulation (GDPR), all organizations must have a documented, lawful basis for processing personal data.
If you decide to use consent as the basis for collecting and processing survey response data, you will need to provide potential respondents with the relevant information so that they can give informed consent before proceeding with a survey.
How to include a consent question in your survey
One of the simplest ways to obtain a respondent’s informed consent to collect and process their personal data is by including a specific question at the start of a survey. There are a few things to consider when adding a consent question to your survey: Continue reading →
Learn how to anonymize data after your survey has been completed
This method may be particularly useful when you want to work with your survey data, but not in a manner which identifies your respondents.
Snap Survey Software stores respondent data in a file with the survey name and extension .rdf (respondent data file), and replies for each respondent are held in individual records in that file. When you delete the variable that holds the personal information from the survey file (.mdf), the details remain in the data file. It is possible to remove the personal data entirely.
We’ve create a helpful worksheet to walk you through the following steps: Continue reading →
What inspired us to develop a GDPR compliance tool for survey authors
Some cookie alert and privacy messages seem a little more sophisticated than before but, in many respects, the new GDPR world doesn’t feel much different to the pre-GDPR world right now. A friend recently suggested that the GDPR is the Twenty-teens (“Tweenies”?) equivalent of the Millennium bug, i.e. a monumental amount of preparation and fuss then nothing happened! Continue reading →
Snap Surveys Ranked in Capterra’s Top 20 Most Popular Survey Software Report
We’re pleased to announce that Snap Surveys ranks 15th in Capterra’s Top 20 Most Popular Survey Software report. With more than 250 survey software providers listed on Capterra.com – a free service for professionals looking for business software solutions – we’re proud and humbled to be named in the Top 20.
“Snap Surveys was listed in Capterra’s Top 20 Survey Software report, an infographic listing that is determined by an algorithm combining social presence, the number of users as well the number of customers,” said Rachel Wille Senior Product Research Analyst at Capterra, an online survey software reviews site. “Snap Surveys, a survey software solution based in the UK [with offices in the UK and US], ranked 15th in part because of their strong social media presence.”
QR codes may seem like yesterday’s news, but they are still holding strong for surveys
QR codes seemed to be everywhere a few years ago, right? The truth is, these 2D mobile barcodes are still being used by consumers to access coupons, download mobile apps, view product information, watch promotional videos, and more. But, more importantly – at least in our opinion – if you’ve “moved on” from QR Codes, you’re abandoning a very useful tool for surveys.
You might think that a QR code is dated technology; however, they are still holding strong when placed on a paper survey. Placing a QR code on a paper survey is an effective means for reaching more respondents, and increasing response rates. The QR code can direct a respondent to an online version of your survey, for immediate completion. Respondents can quickly scan the QR code with their Smartphone and easily access a mobile optimized version of your online survey, ready for immediate completion. Continue reading →