Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

PT3, a Belgian based initiative focused on satisfaction measurements in various areas of hospitals, has collaborated with the marketing division of NSF Euro Consultants to develop a solution to measure hospital satisfaction in an increasingly mobile-focused world.pt3

The program began as a pilot project in patient satisfaction in hospital emergency wards through the Flemish Association of Emergency Department Heads. Through this partnership, PT3 launched an initiative to proactively collect satisfaction feedback from patients. Currently, 5 hospitals are involved with this initiative and are now administering patient satisfaction surveys to measure and compare satisfaction ratios. As the project expands, PT3 expects more hospitals to come on board. Continue reading

New To Snap WebHost Online Survey Management

What’s new in Snap WebHost? Enhanced password security, options to search, sort, and manage your online surveys, and more…

We have added some great new features to Snap WebHost, our online survey management system – providing online surveys and mobile interviewing managed through one easy to use online subscription service.

sort surveys into foldersAs part of our ongoing efforts to maintain the highest standards of security, we’ve strengthened the complexity rules for new and changed passwords. We’ve also added folders for you to organize your surveys, for example, by project or date, plus search and sort options to help you easily find the survey project you’re looking for.

What's New in Snap WebHost?

 

Free Interactive Tutorial: Send Automated Email Invitations and Reminders

Access a new online tutorial that walks you through how to send automated email invitations and reminders using Snap WebHost

Use this interactive tutorial to learn at your own pace, in your own time. Our new interactive tutorial shows you how to send automated invites and reminders, and how to personalize the online survey and message content with information from your database.survey-email-invitations  Continue reading

Free Interactive Tutorial: Getting Started with Snap WebHost

Access a new online tutorial that walks you through getting started with Snap WebHost, our online survey management and reporting system

Our interactive tutorials are the perfect way to learn at your own pace, in your own time. This new interactive tutorial will help you get up and running with Snap WebHost. You can follow the steps to easily create an online survey that looks good on any PC or mobile-ready device.Snap-WebHost

This tutorial will show you how to:

  • Create an online survey to share
  • Publish and upload your online survey to Snap WebHost
  • View a summary of live survey results

View Tutorial

 

Would you like to see more e-learning tutorials like this? We’d love to have your feedback. Please complete the following short survey.

e-Learning Feedback Survey

Free Interactive Online Tutorial for Snap Mobile Anywhere

Access a new online tutorial that walks you through the features of Snap Mobile Anywhere for mobile interviewing

This new interactive tutorial will guide you through the entire process, from creating your first survey to collecting replies using the Snap Mobile Anywhere app. And best of all, it’s a free resource just for you!

eLearning_mobile anywhereThis tutorial will show you how to:

  • Create a survey for mobile devices and kiosks
  • Upload the survey to Snap WebHost for hosting and feedback management
  • Collect replies using the Snap Mobile Anywhere app
  • View a summary of survey results

View the Tutorial

Would you like to see more e-learning tutorials like this? We’d love to have your feedback. Please complete the following short survey.

e-Learning Feedback Survey

How Do You Get Survey Respondents to Provide Personal Information?

Personal data security and privacy is a hot topic, especially in today’s data-driven research environment.

anonymous-survey-personal-dataSurvey data is very important and helps businesses and organizations make informed, evidence-based decisions. As a survey researcher, you would like to ask many questions in a survey and collect as much data as possible, but it is becoming increasingly difficult to collect data. You may provide a well-designed survey, but not all respondents have the time or interested in completing your survey. A big issue could be that respondents don’t want to answer questions that ask for personal or sensitive information. If your company is trying to acquire personal information, you need to do so carefully and skillfully. Asking for personal data the wrong way can increase dropout rates dramatically.  Continue reading

Update Now to Version 11.11 of Snap Survey Software

Customers with a current maintenance agreement can update now to version 11.11 of Snap Survey Software for free!

Snap version 11.11 is one of our most customer focused developments ever, and it’s available now, for free to customers with a current maintenance agreement.

We’ve listened closely to your feedback and have developed a range of improvements to paper survey scanning, Smart Reporting, and mobile surveys.

Significantly more accurate scanning for paper surveys

The Snap scanning technology has been completely updated. The result is a more reliable and accurate system delivering significant improvements in the recognition of handwritten,  and pre-printed text.

Improved workflow for Smart Reports

We’ve added a range of new features to enable you to speed up production, and improve the quality of your Smart Reports including a whole report spellchecker, print preview, and new page border options.

Photographic questions for Snap Mobile Anywhere

We’ve added a new photographic question style, so interviewers can submit a photo taken on their Smartphone or tablet in answer to a question.

Here’s how you can you update today 

Continue reading

Writing for the Small Screen? The Importance of Minimizing Question Length

Survey design can be a challenge when designing questionnaires for small screen sizes

Consider the following open-ended question:

Other than cost or price, if there was one thing that Organization X could do to help you and your business in the future, what would that be?

There isn’t too much wrong with the wording. It’s clear and easily understood. However, there is one thing that can be done to improve it. The question can be made shorter. For example:

Apart from changing prices, what one thing could Organization X do better?

adaptive-questionnairesThe revised wording is considerably shorter but the meaning has been retained. The responses you’d get are unlikely to differ greatly from the original question.

Across all survey methods, from face-to-face to online, shorter questions have always been better. Respondents don’t want to have to read or listen to long lines of text. Shorter questions make surveys feel faster in pace. Respondents feel more involved and provide a better quality of response.  Continue reading

Do You Know What You’re Missing? Features, Reporting, and More!

Features, reporting, and more. Oh my! Are you aware of what’s become available in Snap Survey Software this year?

snap 11 logo - survey-softwareDon’t miss out on the many new features in our lastest survey software release, Snap 11. We have many features that we have released throughout the year that can enhance your survey research experience, including,

  • Adaptive Questionnaires: Deliver the best possible survey experience across a range of devices, with versions of your survey designed specifically for differing screen sizes.
  • Smart Reports: Quickly produce multiple and complex report variations. Reports can be configured to the unique perspective of specific recipients, and you can run reports again and again.
  • Snap Mobile Anywhere: Collect replies online or offline, leaving you free to engage with survey respondents wherever and whenever you want.

Get the latest release ›

Snap Plus members can upgrade to Snap 11 for free.

Want to discuss the latest features and other offerings from Snap Surveys? Contact one of our product specialists. We’re here to answer any questions you may have.

UK 01454 280800or contact us directly at info@snapsurveys.com

US 603-610-8700 or contact us directly at sales@snapsurveys.com

New Worksheet: Using Geolocation in Surveys to Track Location

Access our new, helpful worksheet to learn how to use geolocation in your online surveys and ready for mobile devices.

Capturing a respondent’s location is useful if you are creating an online survey with Snap WebHost edition that is to be completed on a mobile device, or a mobile survey for Snap Mobile Anywhere. The survey must be running on a device which can capture geolocation information, (such as a GPS-enabled tablet).

geoloc-Snap-Surveys

Location data is only available in Snap WebHost and Snap Mobile Anywhere editions. It’s stored in the ID.location variable in WGS84 (World Geodetic System) format. You can extract the separate elements of the location data by using the system patterns provided.

We have developed a worksheet describing how you can add the respondent’s location to a Snap Mobile Anywhere or a Snap WebHost survey. It assumes that the survey will run on a GPS-enabled phone or tablet (Global Positioning System). This worksheet also includes an example of how you can extract valid location data for analysis.

Summary of worksheet steps

  • Step 1: Enable geolocation in your survey
  • Step 2: Configure how accurate the data is
  • Step 3: Publish the survey and prepare it for interviewers
  • Example of extracting the data for analysis

View this worksheet