An offline survey tool should provide all the capability of an online survey without the need for a reliable internet connection, making it easier to conduct accurate research on mobile devices out in the field.
Hundreds of emails are sent and received every day, which means there’s a good chance that your email survey invitations get lost in cluttered inboxes. SMS survey invitations can be a better way of reaching your audience anywhere, at any time, and catching their attention immediately.
Research has found that 90% of SMS messages will be read within three minutes of being received, and 98% are read by the end of the day. For email, the average open rate is 24.88%. Delivering a survey invitation by SMS could help to increase response rates and engagement with the survey, if it’s done in the right way.
Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction
PT3, a Belgian based initiative focused on satisfaction measurements in various areas of hospitals, has collaborated with the marketing division of NSF Euro Consultants to develop a solution to measure hospital satisfaction in an increasingly mobile-focused world.
The program began as a pilot project in patient satisfaction in hospital emergency wards through the Flemish Association of Emergency Department Heads. Through this partnership, PT3 launched an initiative to proactively collect satisfaction feedback from patients. Currently, 5 hospitals are involved with this initiative and are now administering patient satisfaction surveys to measure and compare satisfaction ratios. As the project expands, PT3 expects more hospitals to come on board. Continue reading
What’s new in Snap WebHost? Enhanced password security, options to search, sort, and manage your online surveys, and more…
We have added some great new features to Snap WebHost, our online survey management system – providing online surveys and mobile interviewing managed through one easy to use online subscription service.
As part of our ongoing efforts to maintain the highest standards of security, we’ve strengthened the complexity rules for new and changed passwords. We’ve also added folders for you to organize your surveys, for example, by project or date, plus search and sort options to help you easily find the survey project you’re looking for.
Access a new online tutorial that walks you through the features of Snap Mobile Anywhere for mobile interviewing
This new interactive tutorial will guide you through the entire process, from creating your first survey to collecting replies using the Snap Mobile Anywhere app. And best of all, it’s a free resource just for you!
This tutorial will show you how to:
- Create a survey for mobile devices and kiosks
- Upload the survey to Snap WebHost for hosting and feedback management
- Collect replies using the Snap Mobile Anywhere app
- View a summary of survey results
Would you like to see more e-learning tutorials like this? We’d love to have your feedback. Please complete the following short survey.
Personal data security and privacy is a hot topic, especially in today’s data-driven research environment.
Survey data is very important and helps businesses and organizations make informed, evidence-based decisions. As a survey researcher, you would like to ask many questions in a survey and collect as much data as possible, but it is becoming increasingly difficult to collect data. You may provide a well-designed survey, but not all respondents have the time or interested in completing your survey. A big issue could be that respondents don’t want to answer questions that ask for personal or sensitive information. If your company is trying to acquire personal information, you need to do so carefully and skillfully. Asking for personal data the wrong way can increase dropout rates dramatically. Continue reading
Survey design can be a challenge when designing questionnaires for small screen sizes
Consider the following open-ended question:
Other than cost or price, if there was one thing that Organization X could do to help you and your business in the future, what would that be?
There isn’t too much wrong with the wording. It’s clear and easily understood. However, there is one thing that can be done to improve it. The question can be made shorter. For example:
Apart from changing prices, what one thing could Organization X do better?
The revised wording is considerably shorter but the meaning has been retained. The responses you’d get are unlikely to differ greatly from the original question.
Across all survey methods, from face-to-face to online, shorter questions have always been better. Respondents don’t want to have to read or listen to long lines of text. Shorter questions make surveys feel faster in pace. Respondents feel more involved and provide a better quality of response. Continue reading
Access our new, helpful worksheet to learn how to use geolocation in your online surveys and ready for mobile devices.
Capturing a respondent’s location is useful if you are creating an online survey with Snap WebHost edition that is to be completed on a mobile device, or a mobile survey for Snap Mobile Anywhere. The survey must be running on a device which can capture geolocation information, (such as a GPS-enabled tablet).
Location data is only available in Snap WebHost and Snap Mobile Anywhere editions. It’s stored in the ID.location variable in WGS84 (World Geodetic System) format. You can extract the separate elements of the location data by using the system patterns provided.
We have developed a worksheet describing how you can add the respondent’s location to a Snap Mobile Anywhere or a Snap WebHost survey. It assumes that the survey will run on a GPS-enabled phone or tablet (Global Positioning System). This worksheet also includes an example of how you can extract valid location data for analysis.
Summary of worksheet steps
- Step 1: Enable geolocation in your survey
- Step 2: Configure how accurate the data is
- Step 3: Publish the survey and prepare it for interviewers
- Example of extracting the data for analysis
Take a look at the advantages and disadvantages of the face-to-face data collection method
As with any research project, data collection is incredibly important. However, several aspects come into play in the data collection process. The three most crucial aspects include: the cost of the selected data collection method; the accuracy of data collected; and the efficiency of data collection.
Despite the rise in popularity of online and mobile surveys, face-to-face (in-person) interviews still remain a popular data collection method. A face-to-face interview method provides advantages over other data collection methods. They include: Continue reading
It’s always important to consider when and how respondents will complete a survey. In 2018, 52.2% of all website traffic worldwide was generated through mobile phones – so there’s a good chance that some of your respondents will be completing the survey on a mobile device. This can make it easier to reach your respondents wherever they are, but it also has implications for how you design your mobile survey.