Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

Belgian Initiative, PT3, Using Snap Surveys to Measure Patient Satisfaction

PT3, a Belgian based initiative focused on satisfaction measurements in various areas of hospitals, has collaborated with the marketing division of NSF Euro Consultants to develop a solution to measure hospital satisfaction in an increasingly mobile-focused world.pt3

The program began as a pilot project in patient satisfaction in hospital emergency wards through the Flemish Association of Emergency Department Heads. Through this partnership, PT3 launched an initiative to proactively collect satisfaction feedback from patients. Currently, 5 hospitals are involved with this initiative and are now administering patient satisfaction surveys to measure and compare satisfaction ratios. As the project expands, PT3 expects more hospitals to come on board. Continue reading

New To Snap WebHost Online Survey Management

What’s new in Snap WebHost? Enhanced password security, options to search, sort, and manage your online surveys, and more…

We have added some great new features to Snap WebHost, our online survey management system – providing online surveys and mobile interviewing managed through one easy to use online subscription service.

sort surveys into foldersAs part of our ongoing efforts to maintain the highest standards of security, we’ve strengthened the complexity rules for new and changed passwords. We’ve also added folders for you to organize your surveys, for example, by project or date, plus search and sort options to help you easily find the survey project you’re looking for.

What's New in Snap WebHost?

 

How Do You Get Survey Respondents to Provide Personal Information?

Personal data security and privacy is a hot topic, especially in today’s data-driven research environment.

anonymous-survey-personal-dataSurvey data is very important and helps businesses and organizations make informed, evidence-based decisions. As a survey researcher, you would like to ask many questions in a survey and collect as much data as possible, but it is becoming increasingly difficult to collect data. You may provide a well-designed survey, but not all respondents have the time or interested in completing your survey. A big issue could be that respondents don’t want to answer questions that ask for personal or sensitive information. If your company is trying to acquire personal information, you need to do so carefully and skillfully. Asking for personal data the wrong way can increase dropout rates dramatically.  Continue reading

Writing for the Small Screen? The Importance of Minimizing Question Length

Survey design can be a challenge when designing questionnaires for small screen sizes

Consider the following open-ended question:

Other than cost or price, if there was one thing that Organization X could do to help you and your business in the future, what would that be?

There isn’t too much wrong with the wording. It’s clear and easily understood. However, there is one thing that can be done to improve it. The question can be made shorter. For example:

Apart from changing prices, what one thing could Organization X do better?

adaptive-questionnairesThe revised wording is considerably shorter but the meaning has been retained. The responses you’d get are unlikely to differ greatly from the original question.

Across all survey methods, from face-to-face to online, shorter questions have always been better. Respondents don’t want to have to read or listen to long lines of text. Shorter questions make surveys feel faster in pace. Respondents feel more involved and provide a better quality of response.  Continue reading

Advantages and Disadvantages of Face-to-Face Data Collection

Take a look at the advantages and disadvantages of the face-to-face data collection method

face-to-face-questionnaireAs with any research project, data collection is incredibly important. However, several aspects come into play in the data collection process. The three most crucial aspects include: the cost of the selected data collection method; the accuracy of data collected; and the efficiency of data collection.

Despite the rise in popularity of online and mobile surveys, face-to-face (in-person) interviews still remain a popular data collection method. A face-to-face interview method provides advantages over other data collection methods. They include:  Continue reading

Key mobile survey design tips for consideration

mobile-surveys-on-the-go

It’s always important to consider when and how respondents will complete a survey. In 2018, 52.2% of all website traffic worldwide was generated through mobile phones – so there’s a good chance that some of your respondents will be completing the survey on a mobile device. This can make it easier to reach your respondents wherever they are, but it also has implications for how you design your mobile survey.

Continue reading

Snap Survey Software Training Returns to Scotland

Schedule a Snap Survey Software Training in Edinburgh, Scotland

We are delighted to announce Snap Surveys UK we will be running courses in analysis, reporting, and online surveys at the Edinburgh, Scotland training center starting in September.

To reserve your place, call Lynne at 01454 280820 or email training@snapsurveys.com.

Not in Scotland? No problem. Snap Surveys offers many convenient online training opportunities, as well as training at any of our locations. Whether you are new to Snap Survey Software or an advanced user, we have training opportunities that will meet your needs. Training courses are offered in sessions scheduled at your request, on a day and time that is convenient for you or your team. Training topics include:  Continue reading

14 Tips to Improve Response Rates Continued

Want to learn 14 tips to improve response rates? We’ll finish with 8-14.

As we mentioned in the first 7 tips, the higher the response rate, the better. But getting that high response rate can be difficult. Here are seven more easy tips for improving your overall survey response rates.

Response Rate Tips 8-14

8. Offer an incentive. Offering incentives to respondents for completing your survey captures big attention. The incentive can be anything from a sizable prize offering, a discount, a gift card, or even special reports or white papers. Whatever the incentive, it must benefit respondents. The more the incentive is in-line with the interests of your respondents; the more likely they are to complete your survey.

9. Anonymity – There will come a time when more personal questions will need to be asked. If a personal question must be asked, always give the respondent the ability to skip a question or choose an answer such as “I prefer not to answer.” If you are planning to administer a survey with many personal questions, consider working with a third party survey research provider. Many survey software providers have the internal survey research resources to work with you on your project.  Continue reading