End Your Summer with a Survey Software Training

End your summer with a Snap Survey Software training either online, at your facility, or at ours.

snap 11 logo - survey-softwareWhat type of software training meets your needs? Snap Surveys offers many convenient online training opportunities, as well as training at any of our locations.  Find a training course that works best for you and schedule it at your convenience.

Whether you are new to Snap Survey Software or an advanced user, we have training opportunities that will meet your needs. Training courses are offered in sessions scheduled at your request, on a day and time that is convenient for you or your team. We do offer training topics, including:  Continue reading

Snap Survey Software 11.08 is Now Available

Update now to Snap Survey Software release version 11.08

Snap Surveys has released update 11.08 for Snap 11 Survey Software. Some of the latest additions of the release include:

  • Snap Update service – Standalone Snap Survey Software installs automatically update when a new version is available
  • Adaptive Questionnaires – Create surveys that adapt to all devices – from desktop PC to mobile devices
  • Contextualized Analysis Logins – Give your clients and colleagues 24/7 access to real-time and personalized survey results
  • GeoLocation Data Capture – Collect geographic location data for each respondent
  • Updated questionnaire style files & checkbox images

If you are a current software user, click here to update to this latest version.

If you haven’t updated your survey software lately, update to Snap 11 now.

View a full list of software release notes for Snap 11.08, including additions and fixes.

If you are not currently a Snap Survey Software user, learn more about what we have to offer. Snap 11 Survey Software is a complete solution for survey design, administration, data collection and management, analysis, and reporting. Snap Survey Software supports all modes of survey research, including: online surveys, mobile surveys, paper surveys for scanning, kiosk surveys, and phone surveys, in any language with advanced analysis capabilities (tables, charts, and descriptive statistics) and reporting options. The software is a very extensible survey software solution – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office.

Learn more about Snap Survey Software

14 Tips to Improve Response Rates Continued

Want to learn 14 tips to improve response rates? We’ll finish with 8-14.

As we mentioned in the first 7 tips, the higher the response rate, the better. But getting that high response rate can be difficult. Here are seven more easy tips for improving your overall survey response rates.

Response Rate Tips 8-14

8. Offer an incentive. Offering incentives to respondents for completing your survey captures big attention. The incentive can be anything from a sizable prize offering, a discount, a gift card, or even special reports or white papers. Whatever the incentive, it must benefit respondents. The more the incentive is in-line with the interests of your respondents; the more likely they are to complete your survey.

9. Anonymity – There will come a time when more personal questions will need to be asked. If a personal question must be asked, always give the respondent the ability to skip a question or choose an answer such as “I prefer not to answer.” If you are planning to administer a survey with many personal questions, consider working with a third party survey research provider. Many survey software providers have the internal survey research resources to work with you on your project.  Continue reading

14 Tips to Improve Response Rates

Want to learn 14 tips to improve response rates? We’ll start with 1 – 7.

The higher the response rate, the better. But getting that high response rate can be difficult. Here are seven easy tips for improving your overall survey response rates.

Response Rate Tips 1 – 7

  1. Administer a pre-survey email. A pre-survey email can easily help warm up your respondent sample to the idea of completing your survey. Inform the sample of when they can expect to receive the survey, by what mode (online, mobile, paper, etc.), and explain the incentives (if applicable) and the benefits of the research to the respondent.
  2. Introduce yourself. Compose a well written introduction statement at the beginning of your survey detailing the importance of respondents’ opinions, comments, and overall feedback.
  3. Don’t use sales jargon. When administering an online survey, make sure that your email invitation does not contain text that is too focused on sales or may sound like it is promoting your business.  Customers don’t want to feel like they’re participating in a survey that is too self-promoting. Instead, personalize the invitation and make it more attractive to participants. Continue reading

Tips to Selecting the Best Survey Mode: #5 Bias

Blog Series: Tips to Selecting the Best Survey Method: #5 Bias

survey-mode-biasWe continue on to our final blog post in a series where we discuss issues with survey mode that you’ll want to take into consideration as you plan your next survey. Surveys modes can include: online, paper, mobile, and kiosk survey, and telephone or face-to-face interviews. You may even choose to administer a combination of survey modes.  As you plan your survey, you need to take into consideration the advantages and disadvantages of each survey mode. In the previous four blog posts in the series, we have discussed potential issues in population, sampling, questions, and administration. We now move on to our final topic – bias issues. Continue reading

Tips to Selecting the Best Survey Mode: #4 Administration

Blog Series: Tips to Selecting the Best Survey Method: #4 Administration 

Survey-method-administrationThis is the fourth blog post in a series where we discuss issues you’ll want to take into consideration as you plan your next survey. Whether administering an online, paper, mobile, or kiosk survey, or conducting a telephone or face-to-face interview (or a combination of survey modes), you need to take into consideration the advantages and disadvantages of each method. In the previous three blog posts in the series, we have discussed potential issues in population, sampling, and questions. We now move on to administration issues. Continue reading

Tips to Selecting the Best Survey Mode: #2 Sampling

Blog Series: Tips to Selecting the Best Survey Method: #2 Sampling 

modes-survey-research-samplingWhether you are conducting an online, paper, mobile, or kiosk survey, a telephone or face-to-face interview, or a combination of survey modes, you’ll want to take into consideration the advantages and disadvantages of each survey mode. This is the second blog post in a series where we discuss issues you’ll want to take into consideration as you plan your next survey. In the first blog post, we discussed potential population issues. We now move on to potential sampling issues.

The sample is the actual group of respondents in which you will need to contact to complete your survey. There are several important sampling issues you need to consider when planning your survey. Continue reading

Tips to Selecting the Best Survey Mode: #1 Population

Blog Series: Tips to Selecting the Best Survey Method: #1 Population 

survey-populationsWhen selecting the best survey mode for your research, you need to take into consideration the advantages and disadvantages of each survey type – online, paper, mobile, kiosk, or a combination of survey modes. Additionally, there are also face-to-face or telephone interviews. Selecting the type of survey you want to use is one of the most important decisions in the planning process. Over the next few blog posts, we’ll discuss issues you’ll want to take into consideration as you plan your next survey. In the first blog post, we’ll discuss potential population issues. Continue reading

Are You Using Survey Software to its Full Potential?

Are you getting the most out of your survey software? Are you aware of all the capabilities? 

In your organization, in any department, survey software can be used to create many different kinds of surveys for internal or external administration. But, are you using all of the many features available in your survey software solution? There are so many capabilities readily available that are often taken for granted. An advanced survey software solution, such as Snap Surveys, is like the Cadillac of survey software tools. It functions like any easy-to-use solution; however, it has so many advanced functions for survey design, multi-mode data collection, data analysis, and reporting that can help you make the most of your survey and results. It’s an all-in-one solution.

Offer your survey audience more by utilizing the many capabilities of your survey software solution. These features have been designed to: increase respondent engagement with format and interactive design features, streamline the administration and data collections processes, easily analyze data, and create simple to advanced reports.  Continue reading

Know When to Respond to Customer Satisfaction Surveys

Knowing when to respond to feedback from customer satisfaction surveys can help you improve overall customer satisfaction

customer-satisfactionThe ability to respond to customer satisfaction surveys in a timely manner is one of the main advantages of online surveys and mobile surveys. When gathering feedback on a customer’s level of satisfaction with your products & services, or your organizational processes, a higher level of immediacy should be taken. Reacting to survey feedback immediately has become the standard in improving customer satisfaction on a respondent-by-respondent basis. Continue reading