5 Key Messages in an Online Survey Introduction

As we have discussed in past Snap Survey Software blog posts, there are several tips to keep in mind when asking customers, clients, users, or partners to provide feedback for your online survey. You are inviting participants to spend their valuable time by providing you with meaningful feedback — and in most cases, without any tangible or immediate benefit to them for completing the online survey.

The best way to convince participants to spend 2, 5, 10, or even upwards of 15 to 20 minutes of their time to complete your online survey is to create an Introduction page describing the purpose of the survey; why you are soliciting their feedback; and explain participant privacy.

There are 5 key messages you want to convey to participants through your Introduction page. 

  1. Why – Explain why you are administering the survey.
  2. Time – Clearly state how long the survey will take to complete.
  3. Privacy – Present who will have access to the survey data; if the survey data will remain anonymous; and whether the respondents’ privacy will be protected.
  4. Incentives – If offered, clearly describe incentives. Offering incentives may increase response rates.
  5. Confirm – Make it clear that the participant must click the “Continue,” “Accept,” or “Submit” button in order to confirm and participate in the online survey. If a participant chooses not to complete your online survey, instruct them on what to do next.

A well-planned Introduction page can help you increase your survey response rates. When creating an online survey Introduction page, think of this page as an invitation cordially inviting respondents to participate. You must be convincing and genuine enough for a respondent to give you their time, undivided attention, and valuable feedback.

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