Snap Surveys Celebrates 35 Years in Survey Software, Research Services, and Custom Feedback Solutions
April 16th marked Snap Surveys 35th year in business. Since founded in 1981, Snap Surveys has become a leading survey software and research services business, providing advanced survey software, survey research services, and customized feedback solutions to customers worldwide.
Peter Wills and Steve Jenkins during the beginning years of Snap Surveys, circa 1984.
Many don’t realize that the original founders of Snap Surveys, Peter Wills and Steve Jenkins, still have a large interest in the business. Peter and Steve have worked together since 1977 at which time Steve was responsible for the development of Snap Survey Software from its early days on small desktop computers, and in 1981, Peter set-up Snap Surveys, and since then, both gentlemen have had the pleasure of watching the business grow and thrive with a talented and dedicated staff, in a time of ever-changing and evolving technologies. Continue reading →
Effective Communication Through Two-way Feedback. It’s a Two-Way Street.
With any person-to-person interaction, there is an opportunity to give feedback. Feedback is important in generating the results that we need to be successful, especially in the workplace where the main objective of feedback is to strengthen progress towards objectives and goals. This can be achieved by providing genuine constructive and encouraging feedback to the recipient. Continue reading →
5 Reasons why feedback is important to any organization
Who would dispute that feedback is a good thing? Organizations of any size can benefit from feedback. Both common sense and research conclude – feedback, whether positive or negative, and opportunities to turn that feedback in to actionable strategies helps to improve and enhance quality outputs of organizations. It also allows organizations to build and maintain direct communication across the entire organization – employees, suppliers, customers, vendors, and stakeholders.
Feedback is valuable information that can be used to make better informed business decisions. Top performing companies are top performing companies because they consistently set out ways to make their best even better. For top performing companies ‘continuous improvement’ is not just a showy catchphrase. It’s a true focus based on feedback from across the entire organization. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback – and they know that feedback is helpful only when it highlights weaknesses as well as strengths.
Snap Survey Software is now available to the Asia Pacific market through MRDC Software
Bristol, U.K. and Portsmouth, NH, U.S. – Snap Surveys, creator of Snap Survey Software, has announced an agreement with MRDC Software as an approved reselling agent of Snap Survey Software in the Asia Pacific market.
Over the past 35 years, Snap Surveys’ products, solutions, and services have established them as a leading brand in the survey software market across Europe and North America for organizations wishing to conduct advanced survey research via online surveys that are adaptable to any screen size; paper surveys with optional scanning capabilities; and mobile surveys, including on handheld mobile devices, tablets, and on freestanding kiosks. The software comes complete with built-in advanced analysis capability and reporting options for easy distribution. Continue reading →
Businesses of all sizes can benefit from survey software to create engaging surveys and manage feedback
Survey Software is an excellent tool for small- and medium-sized businesses (SMBs) to gain valuable insights through well-planned survey research projects. Larger businesses tend to have the resources needed to undertake the entire survey process. Many small businesses, however, have limited resources and may deviate from survey research simply because of the time it takes to design surveys, administer, collect feedback, analyze data, and create reports. To small businesses, it can seem like a daunting process. Using online survey software that has built-in survey question libraries or templates for survey design, and easy-to use feedback management functionality can help small businesses reduce survey development time, and speed-up administration and data collection. Additionally, advanced online survey software systems have built-in data analysis & reporting functionality – for quick & easy analysis and reporting options. Continue reading →
Feedback surveys are a great tool to improve internal management processes and practices across your entire business
Businesses are constantly evolving and looking for ways to implement changes that improve growth and development. Employees are an excellent resource for gathering important feedback via internal surveys and forms. Whether a business is large or small, feedback surveys generate important and meaningful data, that businesses can use to make informed business improvements. Feedback surveys are a great tool for businesses to gather representative and relevant data to to drive decision-making, streamline workflows, improve company processes, make data-driven business changes, and much more. Continue reading →
Guest blogger, Gary Austin, discusses creating conversations with respondents to gain valuable feedback, and tips on how to create more conversational surveys
The most successful surveys have well-defined objectives. At the design stage, knowing clearly what we want to find out makes for shorter, more focused surveys. However, we should be conscious of the need to create opportunities within surveys that give respondents the chance to air their views on their terms, creating a more conversational environment. As well as reducing respondent frustration, it also gives those seeking feedback a wider view, potentially providing insights that wouldn’t have been gained by sticking to a strict script. As for conversations, the best surveys are those where both parties get the chance to contribute on their terms. Continue reading →
What exactly is feedback? We hear the term all the time, but do we truly know what it is and why it is so important?
The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions and behaviors.
Feedback occurs when an environment reacts to an action or behavior. For example, ‘customer feedback’ is the buyers’ reaction to a company’s products, services, or policies; and ’employee performance feedback’ is the employees’ reaction to feedback from their manager – the exchange of information involves both performance expected and performance exhibited.
Access a new online tutorial that walks you through the features of Snap Mobile Anywhere for mobile interviewing
This new interactive tutorial will guide you through the entire process, from creating your first survey to collecting replies using the Snap Mobile Anywhere app. And best of all, it’s a free resource just for you!
This tutorial will show you how to:
Create a survey for mobile devices and kiosks
Upload the survey to Snap WebHost for hosting and feedback management
Collect replies using the Snap Mobile Anywhere app
View a summary of survey results
Would you like to see more e-learning tutorials like this? We’d love to have your feedback. Please complete the following short survey.
Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.
Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.
Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says,“We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.” Continue reading →