What are the top 10 most visited blog posts on the Snap Surveys blog?
From information on different types of research methods and the benefits of survey research, to the importance of increasing response rates and collecting quality feedback – our Snap Surveys blog provides a wealth of knowledge.
Snap Surveys Celebrates 35 Years in Survey Software, Research Services, and Custom Feedback Solutions
April 16th marked Snap Surveys 35th year in business. Since founded in 1981, Snap Surveys has become a leading survey software and research services business, providing advanced survey software, survey research services, and customized feedback solutions to customers worldwide.
Peter Wills and Steve Jenkins during the beginning years of Snap Surveys, circa 1984.
Many don’t realize that the original founders of Snap Surveys, Peter Wills and Steve Jenkins, still have a large interest in the business. Peter and Steve have worked together since 1977 at which time Steve was responsible for the development of Snap Survey Software from its early days on small desktop computers, and in 1981, Peter set-up Snap Surveys, and since then, both gentlemen have had the pleasure of watching the business grow and thrive with a talented and dedicated staff, in a time of ever-changing and evolving technologies. Continue reading →
Effective Communication Through Two-way Feedback. It’s a Two-Way Street.
With any person-to-person interaction, there is an opportunity to give feedback. Feedback is important in generating the results that we need to be successful, especially in the workplace where the main objective of feedback is to strengthen progress towards objectives and goals. This can be achieved by providing genuine constructive and encouraging feedback to the recipient. Continue reading →
5 Reasons why feedback is important to any organization
Who would dispute that feedback is a good thing? Organizations of any size can benefit from feedback. Both common sense and research conclude – feedback, whether positive or negative, and opportunities to turn that feedback in to actionable strategies helps to improve and enhance quality outputs of organizations. It also allows organizations to build and maintain direct communication across the entire organization – employees, suppliers, customers, vendors, and stakeholders.
Feedback is valuable information that can be used to make better informed business decisions. Top performing companies are top performing companies because they consistently set out ways to make their best even better. For top performing companies ‘continuous improvement’ is not just a showy catchphrase. It’s a true focus based on feedback from across the entire organization. Top performing companies are not only good at accepting feedback, they deliberately ask for feedback – and they know that feedback is helpful only when it highlights weaknesses as well as strengths.
Explore 4 tips on how you can encourage constructive feedback from employees
Below, we detail four tips employers can utilize when they receive constructive criticism and complaints, use that information to respond properly and improve communication.
1. Ask your employees for company improvement suggestions. Administering an online employee satisfaction survey once or twice a year to gather employee feedback is always a great idea, but how about taking it another step forward? You could start an employee recommendation reward program. The program can reward any employee who suggests an improvement that helps the company be more profitable and more efficient. Keep a company recommendations survey live indefinitely and share the link often or place the link in a highly visible location such as on the company intranet. Encourage employees to submit improvement ideas regularly.
Businesses of all sizes can benefit from survey software to create engaging surveys and manage feedback
Survey Software is an excellent tool for small- and medium-sized businesses (SMBs) to gain valuable insights through well-planned survey research projects. Larger businesses tend to have the resources needed to undertake the entire survey process. Many small businesses, however, have limited resources and may deviate from survey research simply because of the time it takes to design surveys, administer, collect feedback, analyze data, and create reports. To small businesses, it can seem like a daunting process. Using online survey software that has built-in survey question libraries or templates for survey design, and easy-to use feedback management functionality can help small businesses reduce survey development time, and speed-up administration and data collection. Additionally, advanced online survey software systems have built-in data analysis & reporting functionality – for quick & easy analysis and reporting options. Continue reading →
You can partner with Snap Surveys to create a customized feedback solution to meet your unique needs
The team here at Snap Surveys works with a vast array of customers to design and deliver customized feedback solutions that produce valuable results. We understand that each customized feedback solution is unique. Our projects range from survey enhancements to fully designed customized feedback solutions and reporting options. Many of these solutions are developed for Snap Survey Software users, but we also partner with any market research and consulting customers to deliver sophisticated solutions for their clients, and with educational institutions to develop specialized feedback solutions. Continue reading →
Feedback surveys are a great tool to improve internal management processes and practices across your entire business
Businesses are constantly evolving and looking for ways to implement changes that improve growth and development. Employees are an excellent resource for gathering important feedback via internal surveys and forms. Whether a business is large or small, feedback surveys generate important and meaningful data, that businesses can use to make informed business improvements. Feedback surveys are a great tool for businesses to gather representative and relevant data to to drive decision-making, streamline workflows, improve company processes, make data-driven business changes, and much more. Continue reading →
Guest blogger, Gary Austin, discusses creating conversations with respondents to gain valuable feedback, and tips on how to create more conversational surveys
The most successful surveys have well-defined objectives. At the design stage, knowing clearly what we want to find out makes for shorter, more focused surveys. However, we should be conscious of the need to create opportunities within surveys that give respondents the chance to air their views on their terms, creating a more conversational environment. As well as reducing respondent frustration, it also gives those seeking feedback a wider view, potentially providing insights that wouldn’t have been gained by sticking to a strict script. As for conversations, the best surveys are those where both parties get the chance to contribute on their terms. Continue reading →
What exactly is feedback? We hear the term all the time, but do we truly know what it is and why it is so important?
The term ‘feedback’ is used to describe the helpful information or criticism about prior action or behavior from an individual, communicated to another individual (or a group) who can use that information to adjust and improve current and future actions and behaviors.
Feedback occurs when an environment reacts to an action or behavior. For example, ‘customer feedback’ is the buyers’ reaction to a company’s products, services, or policies; and ’employee performance feedback’ is the employees’ reaction to feedback from their manager – the exchange of information involves both performance expected and performance exhibited.