Why is it important to develop a plan for your online survey?
A survey begins when an individual or organization is challenged with a business problem and the existing data, if accessible, has inadequate data. At this moment, the survey researcher or survey research team will need to consider if the necessary data can be collected by administering a survey, and in what mode: paper survey, online survey, mobile survey, etc. If the requirements include: responses from a number of people; quick turnaround on results; and collect specific information to support a business decision, then an online survey is the most appropriate method of data collection.
A well-planned survey project plan will help focus your plan objectives, map your implementation, and prepare you for data analysis. Proper planning will result in an effective and efficient survey project plan. Gathering the data you need will allow you to focus on implementing well-supported business decisions.
A clearly devised survey project plan will answer the following questions: Continue reading →
Many Snap Surveys customers choose Snap Survey Software because it gives users the flexibility to run surveys in a range of modes, including: paper, scanning, online, PDA, kiosk, mobile, and phone.
Depending upon your audience, paper surveys can prove more effective than online surveys for collecting responses. Administering paper surveys in conjunction with other survey modes can also help boost response rates, particularly if you need to target harder to reach communities or fulfill strict quotas. Snap Survey Software gives you the flexibility to find what works best for you!
Are you stumped for ideas on where to start with your paper survey? Are you looking for some inspiration to create logical survey questions and eye-catching paper survey design ideas? Take a look at some of our sample surveys below. Continue reading →
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Survey research is a valuable form of data collection for any sized business. Surveys can supply the data necessary to make informed business decisions. Whether it is conducting a consumer product survey for research & development, testing the effectiveness of your marketing campaigns, or collecting feedback about the services provided by your support staff – all results have a significant impact on strategic business decision making.
We chose SugarCRM for its power, flexibility, and ability to draw together the different elements of our business. We take pride in the quality and value our sales, support, training, and research services staff provide to our customers, and we look forward to enhancing communication, engaging even more efficiently, and building ever stronger relationships with our customers.
Snap Survey Software users can expect to see upcoming customer and technical support enhancements, which will better streamline our already notable communication with customers, from general inquiries to advanced techincal support and training.
“Sugar has already made the support process even more efficient,” says Jay Arbelo, Manager of Technical Support & Services.” Once the customer support portal is integrated, we will be in a position to offer an even higher level of service to our customers.”
Customers can expect to have access to the new customer support portal in the coming months. Stay tuned for more news on this exciting integration!
As with any survey invitation email campaign sent to a broad sample of respondents, survey researchers face a number of challenges – especially sent to those that have never heard of your company or are unaware of what you are trying to achieve from your survey research. Challenges including deliverability, open rates, and conversion rates – those conversions being the successful completion of your survey. Because of these challenges, it is an essential step in the survey research process to carefully plan an email invitation subject line that gets your respondents’ attention to open and complete your survey.
The best email subject lines are short, descriptive, and provide the respondent with a reason to open your survey invitation. Unfortunately, all too often, the subject line is not well devised. To guide you along the way, here are 7 tips to consider when creating email subject lines. Continue reading →
Advanced survey software solutions, such as Snap Survey Software, include more robust and sophisticated analysis capabilities such as Significance Testing, t-Tests, and Confidence Intervals. Significance Testing provides a measure of how confident we are that the results obtained from the survey reflect the true pattern of responses in the population at large.
Below are some advanced statistical features. When searching for a survey software solution, these advanced analysis features should be available to you. Continue reading →
Advanced survey software solutions such as Snap Survey Software include sophisticated analysis capabilities, for example, Summary Statistics, Descriptive Statistics, and Significance Testing. Summary Statistics reduce large amounts of information to a single figure, thereby allowing comparisons between two or more sets of data. Significance Testing provides a measure of how confident we are that the results obtained for the survey reflect the true pattern of response in the population at large.
When you are searching for a survey software solution, be sure to thoroughly review the analysis capabilities. Below are some statistical features that should be included in any survey software package? Continue reading →
The overall success of your survey depends greatly on a good quality response rate. The higher the response rate, the more representative the survey will be of the total population. Ideally, a higher than anticipated response rate will bring more assurance and reliability to the survey results. A higher response rate also allows more robust statistical calculations to be performed. In contrast, a response rate that falls short of the anticipated response rate may bring into question the dependability and representativeness of the survey data. Receiving a low response rate from your survey will skew the results due to response bias, as certain types of people are more likely to respond to surveys than others, so certain views may triumph.
By following these simple guidelines, you can considerably increase the number of respondents who complete your survey. Here are some actions you can take to maximize response rates. Continue reading →
What are slider controls? Slider controls are graphical image-based controls for collecting data in an online survey.
Here is an example of a slider control:
Can slider controls add value to your online surveys? The answer lies in a study conducted in 2007 by Nicola Stanley of Silver Dialogue Ltd and Stephen Jenkins of Snap Surveys. Together, they designed a survey study to evaluate the comparative qualities of graphical image-based control surveys in terms of the respondents’ experiences in completing the survey, including usability, engagement, and enjoyment of taking part in a graphical image-based survey. Continue reading →