Tech Support Tip: Easier Collection of Open Ended Survey Replies

Tech Support Tip: Easier Collection of Open Ended Survey Replies

As a Snap Survey Software user, you know there are many powerful features. Here is another tip we’d like to pass on to our users.

Publish-questionnaire-window-survey-softwareSome questions require respondents to enter responses in detail in an open ended box (comment question box). Previously, when data lengths were applied and the box size was more than one row in size, the data length would essentially be ignored.  Respondents were able to enter more characters than the data length set, but when the data was imported it would be truncated to meet the data length. To resolve that issue the Auto-Extend on import feature was added in Data Entry Tailoring.

Learn more about Auto-Extend on import in Snap Online Help.

Now, when a data length is set and the box size is greater than one row, you can still ensure that the data length will in fact be followed.  The Limit the length of multi-line responses setting found in Questionnaire Properties: Interview section will allow the data length to be followed.

Learn more about limiting the length of multi-line responses in Snap Online Help.

open-question-character-countThe new features that have been added regarding the data length are the Character Counters.  You can insert these into the Footnote of open ended questions to allow the respondents to know how many characters they have remaining, the total available, and/or the total they have used.  These can be inserted through Font (2nd dropdown) > Insert… > Response Property.

Learn more about Character Counters in Snap Online Help.

14 Tips to Improve Response Rates Continued

Want to learn 14 tips to improve response rates? We’ll finish with 8-14.

As we mentioned in the first 7 tips, the higher the response rate, the better. But getting that high response rate can be difficult. Here are seven more easy tips for improving your overall survey response rates.

Response Rate Tips 8-14

8. Offer an incentive. Offering incentives to respondents for completing your survey captures big attention. The incentive can be anything from a sizable prize offering, a discount, a gift card, or even special reports or white papers. Whatever the incentive, it must benefit respondents. The more the incentive is in-line with the interests of your respondents; the more likely they are to complete your survey.

9. Anonymity – There will come a time when more personal questions will need to be asked. If a personal question must be asked, always give the respondent the ability to skip a question or choose an answer such as “I prefer not to answer.” If you are planning to administer a survey with many personal questions, consider working with a third party survey research provider. Many survey software providers have the internal survey research resources to work with you on your project.  Continue reading

14 Tips to Improve Response Rates

Want to learn 14 tips to improve response rates? We’ll start with 1 – 7.

The higher the response rate, the better. But getting that high response rate can be difficult. Here are seven easy tips for improving your overall survey response rates.

Response Rate Tips 1 – 7

  1. Administer a pre-survey email. A pre-survey email can easily help warm up your respondent sample to the idea of completing your survey. Inform the sample of when they can expect to receive the survey, by what mode (online, mobile, paper, etc.), and explain the incentives (if applicable) and the benefits of the research to the respondent.
  2. Introduce yourself. Compose a well written introduction statement at the beginning of your survey detailing the importance of respondents’ opinions, comments, and overall feedback.
  3. Don’t use sales jargon. When administering an online survey, make sure that your email invitation does not contain text that is too focused on sales or may sound like it is promoting your business.  Customers don’t want to feel like they’re participating in a survey that is too self-promoting. Instead, personalize the invitation and make it more attractive to participants. Continue reading

Series Round-up: 20 Survey Design & Administration Tips

View our series round-up of 20 Survey Design & Administration Tips

grid_multi_comment_survey_questiongrid_multi_comment_survey_questionlaptop-survey-software-designIn our latest series, we discuss 20 great survey design and administration tips. We cover the following tips.

  • Tip #1: Don’t make things complicated
  • Tip #2: Test your survey
  • Tip #3: Do your homework
  • Tip #4: Refine your focus
  • Tip #5: Use follow-ups to your advantage
  • Tip #6: Make the survey convenient to complete
  • Tip #7: Try experiments with survey content and format
  • Tip #8: Keep data up-to-date
  • Tip #9: Consider incentives
  • Tip #10: No response is not always bad
  • Tip #11: Brand consistency
  • Tip #12: Gather internal feedback
  • Tip #13: Customize analysis and reporting of results
  • Tip #14: Use survey feedback to create future surveys
  • Tip #15: Guarantee confidentiality and anonymity for sensitive surveys
  • Tip #16: Avoid using technical words
  • Tip #17: Avoid multi-dimensional questions
  • Tip #18: Gauge effectiveness with two versions
  • Tip #19: Have the support of senior management for employee surveys
  • Tip #20: Communicate results of employee surveys

View the whole series:

20 Survey Design & Administration Tips – Tips 1 thru 5

20 Survey Design & Administration Tips – Tips 6 thru 10

20 Survey Design & Administration Tips – Tips 11 thru 15

20 Survey Design & Administration Tips – Tips 16 thru 20

Series Round-up: Tips to Selecting the Best Survey Mode

Tips to Selecting the Best Survey Mode

multi-mode-surveyThroughout the blog series, Tips to Selecting the Best Survey Mode, we discussed issues that may effect the best survey mode for your research, and what you will want to take into consideration as you plan your next survey. As mentioned in the posts, survey modes can include: online, paper (paper for scanning), mobile, and kiosk surveys, as well as telephone and face-to-face interviews. You can even choose to administer a combination of survey modes to reach a variety of respondents.  Continue reading

Tips to Selecting the Best Survey Mode: #5 Bias

Blog Series: Tips to Selecting the Best Survey Method: #5 Bias

survey-mode-biasWe continue on to our final blog post in a series where we discuss issues with survey mode that you’ll want to take into consideration as you plan your next survey. Surveys modes can include: online, paper, mobile, and kiosk survey, and telephone or face-to-face interviews. You may even choose to administer a combination of survey modes.  As you plan your survey, you need to take into consideration the advantages and disadvantages of each survey mode. In the previous four blog posts in the series, we have discussed potential issues in population, sampling, questions, and administration. We now move on to our final topic – bias issues. Continue reading

Tips to Selecting the Best Survey Mode: #4 Administration

Blog Series: Tips to Selecting the Best Survey Method: #4 Administration 

Survey-method-administrationThis is the fourth blog post in a series where we discuss issues you’ll want to take into consideration as you plan your next survey. Whether administering an online, paper, mobile, or kiosk survey, or conducting a telephone or face-to-face interview (or a combination of survey modes), you need to take into consideration the advantages and disadvantages of each method. In the previous three blog posts in the series, we have discussed potential issues in population, sampling, and questions. We now move on to administration issues. Continue reading

Get the Latest Snap Survey Software Update 11.06

Update now to the latest Snap Survey Software release 11.06

Snap Surveys has just released update 11.06 for Snap 11 Survey Software. If you are a current user, click here to update to this latest version. You will need your Install Code to complete your update. You can find the installation number (in the form XXXXX-XXXXX-XXXXX-XXXXX) in the welcome pack sent with your copy of the survey software.

If you haven’t updated your survey software lately, update to Snap 11.06 today!

Click here to view a full list of release notes for Snap 11.06 including additions and fixes.

If you are not currently a Snap Survey Software user, learn more about what we have to offer. Snap Survey Software is a complete tool for survey design, administration, data collection, analysis, and reporting. Snap Survey Software supports all modes of survey research, including: online surveys, mobile surveys, paper surveys, scannable paper surveys, kiosk surveys, and phone surveys, in any language with robust analysis capabilities (tables, charts, and descriptive statistics). Snap Survey Software is a very extensible survey solution – MS Access or SQL database connectivity and seamless integration with SPSS and MS Office. Click here to learn more about Snap Survey Software.

Sport Wales: The School Sport Survey goes from strength to strength

Sport Wales is the national organisation responsible for developing and promoting sport and physical activity in Wales. The School Sport Survey is the largest survey, of any kind, of young people in the UK and possibly the largest survey of its kind in the world.

Sport Wales approached Snap’s Research Services team to manage the 2013 School Sport Survey.

  •  The online survey is split into a sport participation questionnaire which is completed by pupils and a sport provision questionnaire completed by a member of the sports teaching staff. 1328 primary, 222 secondary, 69 independent and 42 special schools were invited to take part.  
  • Snap’s online survey management solution collated over 100,000 responses and dealt with up to 5,000 simultaneous log-ins. 947 unique Smart Reports were produced in total. Responses and reports produced were more than double those of the last survey in 2011.

Becca Mattingley, Senior Research and Evaluation Officer at Sport Wales comments, “Snap Surveys provided us with an online survey solution that goes beyond what we had been able to achieve in previous years. “

Smart Reporting allowed us to produce a set of unique reports with data from multiple surveys providing our partners with a comprehensive set of high quality reports that they can use for sports development, educational and planning.”

If you’d like to find out more about fully secure online surveys and Smart Reporting get in touch.

Tips to Selecting the Best Survey Mode: #3 Questions

Blog Series: Tips to Selecting the Best Survey Method: #3 Questions 

online-survey-paper-survey-questionsThis is the third blog post in a series where we discuss issues you’ll want to take into consideration as you plan your next survey. Each mode of survey research – online, paper, mobile, or kiosk survey, or a telephone or face-to-face interview, or a combination of survey modes – has its own advantages and disadvantages. In the first blog post, we discussed potential population issues and in the second blog post we discussed sampling issues. We now move on to question issues.

Question issues 

At times, the types of questions and topic(s) that you want to ask respondents will determine the mode of survey research. There are several important issues with questions that you need to consider when planning your survey. Continue reading