CSAT survey


How satisfied are your customers with your product or service?

Find out if your customers are happy in just a few seconds!

A Customer Satisfaction Score or CSAT is a metric used to measure how satisfied customers are with products, services, or overall experiences. With the ready-made CSAT Survey, you can effortlessly gauge how customers feel, giving you valuable insights into their satisfaction.

  • Short two-question survey
  • Optional extra question
  • Generate instant CSAT score based on results
  • GDPR compliance
  • Easy set-up

The CSAT Survey comprises a two-part CSAT question, plus an optional extra question to gain a deeper understanding of the customer experience.

The first part of the CSAT question is based on a 5-point scale. Customize the question text to suit your requirements, e.g., “How satisfied were you with the service you received today?”. The results are used to calculate a CSAT score, expressed as a percentage and calculated as follows:

(Total number of satisfied responses) / (Total number of responses) x 100 = CSAT

The second part of the CSAT question is an open comment style question where customers are asked to provide their opinions and views.

If the optional extra question is included, it can be fully customized to suit your needs. Selecting a single or multiple response type, or another open comment question.

Why you should use the CSAT Survey

Customers express what factors influenced their scores and diving deeper into this feedback can help you see where your strengths and weaknesses lie.

Together, the CSAT score, and supporting comment feedback can help you understand the context and drivers behind the scores so you can take the right action to improve any areas highlighted.

Creating the CSAT Survey is fast and easy.

Get started today!

5-point CSAT survey

CSAT report

Pricing plans

Welcome offer: your first 1,000 responses (if used within 12 months) will be free. Additional responses from 6 cents each.


Created by Snap Surveys
Price Free and paid
License Licensing information
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