New Worksheet: Add an Emoji to an Email Invitation

Learn how to add an emoji to a survey email invitation using Snap WebHost

Want more people to complete your survey? Using emojis in your email subject lines is an effective, attention-generating method to engage with respondents and  increase your survey response rates.

Snap Webhost, online survey management system, allows researchers to send emails to respondents. These emails can be customized once uploaded to Snap Webhost. One of these customizations can be the addition of emojis.

We have created a helpful worksheet to walk you through the steps to using emojis in your next email invitation. You will learn how to:

Step 1: Find a desired emoji
Step 2: Login to Webhost and edit uploaded emails

View worksheet

GDPR – The New Normality and the Impact on the Survey Marketplace

What inspired us to develop a GDPR compliance tool for survey authors

So, the “GDPR Day” has come and gone, the world hasn’t ended, and I’m still getting emails from people I expect to (and a few that I don’t), but many seem to be privacy policy updates and I can always unsubscribe.

Some cookie alert and privacy messages seem a little more sophisticated than before but, in many respects, the new GDPR world doesn’t feel much different to the pre-GDPR world right now. A friend recently suggested that the GDPR is the Twenty-teens (“Tweenies”?) equivalent of the Millennium bug, i.e. a monumental amount of preparation and fuss then nothing happened! Continue reading

Top 10 Most Popular Snap Surveys Blog Posts

What are the top 10 most visited blog posts on the Snap Surveys blog?

From information on different types of research methods and the benefits of survey research, to the importance of increasing response rates and collecting quality feedback – our Snap Surveys blog provides a wealth of knowledge.

Here are the top 10 most popular blogs posts:

Difference Between Qualitative Research vs. Quantitative Research

5 Examples of Survey Demographic Questions

7 Most Common Mistakes in Customer Feedback, #3 Using Only One Channel

5 Reasons Why Feedback is Important

Advantages and Disadvantages of Face-to-Face Data Collection Continue reading

Snap Survey Software Release 11.17 Now Available

Active customers can update now to release 11.17 of Snap Survey Software

Update now to 11.17. This update is available for free to customers with an active Snap Plus subscription. Every new Snap Survey Software user receives 12 months free Snap Plus subscription which includes telephone and email support, as well as free software updates. Don’t have a current Snap Plus subscription? Contact a Product Specialist.

What’s new in Snap 11.17?

Continue reading

Did You Know: Where Did My Survey Files Go?

Question: I was working on a survey in Snap Survey Software. Where did my files go?

On occasion, Snap Tech Support will receive an inquiry about missing survey files. But they are, in fact, not missing at all!

1. When you open Snap Professional on your desktop and there are no surveys shown:

Image1

Continue reading

New Worksheet: Show Survey Questions Using Clickable Images

Access our helpful new worksheet to learn how you can show survey questions using clickable images

clickable image question2Engage respondents and increase response rates by using clickable images instead of the usual check boxes.

You can make your questions more appealing by using interactive designs. Snap Survey Software allows you to present coded questions as clickable images. Continue reading

Things To Come: Snap Surveys in 2016

Happy New Year from all of us at Snap Surveys!

As 2015 draws to a close, we would like to take this moment to thank all of our customers and followers for a great year, and we look forward to offering you new and exciting products and services throughout 2016.

It’s hard to believe that 2015 is coming to a close, but we are excited for what 2016 will bring.

Stay tuned for a special announcement in 2016, which will bring new and enhanced features for advanced survey design, feedback management, analysis, and reporting.

A reminder to customers: All Snap Surveys offices will be closed on Friday, January 1.

If you haven’t yet, update now to the latest Snap Survey Software release, 11.15.

View Version Release Notes and Update

Customers with an active Snap Plus maintenance agreement receive upgrades free of charge on release.