Get technical help with your survey from our team of friendly Snap experts.  Every new Snap Survey Software customer receives a 12 month Snap Plus subscription which includes free telephone and email support, online resources, including: guides, worksheets, and videos, as well as free software upgrades.

Contact

US and Canada:

  • Service available 9:00 am to 5:00 pm (ET) Monday through Thursday, 9:00 am to 4:30pm (ET) on Fridays.
  • Call: 603-610-8750
  • Fax: 603-610-8702
  • email: techsupport@snapsurveys.com

UK and rest of world:

  • Service available 9:00 am to 5:00 pm (UK Time) Monday to Thursday, 9:00 am to 4:30 pm (UK Time) on Fridays.
  • Call: +44 1454 280828
  • Fax: +44 1454 280829
  • email: support@snapsurveys.com

Note: You can also click ‘Help‘ and ‘About Snap‘ in the software to find the phone number for your local helpdesk.

Software updates

We’re continuously developing the software to include new features and ensure that we maintain our leading position. Visit the Software updates page for the latest information.