Get technical help with your survey from our team of friendly Snap experts. Every new Snap Survey Software customer receives a 12 month Snap Plus subscription which includes free telephone and email support, online resources, including: guides, worksheets, and videos, as well as free software upgrades.


US and Canada:

  • Service available 9:00 am to 5:00 pm (ET) Monday through Thursday, 9:00 am to 4:30pm (ET) on Fridays.
  • Call: 603-610-8750
  • email:

UK and rest of world:

Notice: We are currently experiencing technical difficulties with our phone lines. Please use the support email until further notice.

  • Service available 9:00 am to 5:00 pm (UK Time) Monday to Thursday, 9:00 am to 4:30 pm (UK Time) on Fridays.
  • Call: +44 1454 280828
  • email:

Note: You can also click ‘Help‘ and ‘About Snap‘ in the software to find the phone number for your local helpdesk.

Software updates

We’re continuously developing the software to include new features and ensure that we maintain our leading position. Visit the Software updates page for the latest information.