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New Worksheet: Show Survey Questions Using Clickable Images

Access our helpful new worksheet to learn how you can show survey questions using clickable images

clickable image question2Engage respondents and increase response rates by using clickable images instead of the usual check boxes.

You can make your questions more appealing by using interactive designs. Snap Survey Software allows you to present coded questions as clickable images. Continue reading

Free Interactive Tutorial: Viewing, Interpreting, Customizing Prebuilt Survey Reports

Access our free interactive tutorial that will walk you through the viewing, interpreting, and customizing the prebuilt Questionnaire and Summary Reports using Snap Survey Software.

Default questionnnaire and summery reports2Could you be making more use of the standard reports, or would you like to learn the basics of building complex reports in Snap Survey Software? We have developed this interactive tutorial for you to learn at your own pace, in your own time. Our latest tutorial will guide you through the use how to view, interpret and customize prebuilt Questionnaire and Summary Reports. Continue reading

Increased Communication with New Service Status Notifications

We have increased communication with our customers through our new Service Status Notifications

Customer Communication systemIn an effort to increase communication to our users about online service outages, we have developed a new Service Status page.

We highly recommend that you subscribe to the RSS feed to receive notifications.

Instructions: Open the Service Status page and click Live RSS feed and then click Subscribe to this feed in the top yellow box. You may also want to bookmark this page for future reference.

View the Service Status page

Protect Health Data with Secure Online Surveys

Make better decisions and keep your patient health data safe and secure during online healthcare questionnaires, health evaluations, and medical research surveys

Snap WebHost for health_V2Healthcare questionnaires, health evaluations, and medical research surveys are all types of health-related online surveys that are frequently administered to individual patients. They include sensitive physical health information, and are used to help identify and evaluate risk factors for certain diseases and conditions; and to collect feedback to improve business operations and to enhance the patient experience. The main goal of any health-related survey is to provide recommendations to achieve better health and to create a healthier lifestyle. Continue reading

Things To Come: Snap Surveys in 2016

Happy New Year from all of us at Snap Surveys!

As 2015 draws to a close, we would like to take this moment to thank all of our customers and followers for a great year, and we look forward to offering you new and exciting products and services throughout 2016.

It’s hard to believe that 2015 is coming to a close, but we are excited for what 2016 will bring.

Stay tuned for a special announcement in 2016, which will bring new and enhanced features for advanced survey design, feedback management, analysis, and reporting.

A reminder to customers: All Snap Surveys offices will be closed on Friday, January 1.

If you haven’t yet, update now to the latest Snap Survey Software release, 11.15.

View Version Release Notes and Update

Customers with an active Snap Plus maintenance agreement receive upgrades free of charge on release.

Happy Holidays Greeting From Snap Surveys

Seasons greetings 2015

Happy Holidays from our Snap Surveys family to yours

All of us at Snap Surveys would like to extend happy holiday wishes to you and yours. Enjoy this very special time with family and friends.

A reminder to our great customers that our offices will be closed:

  • Thursday, December 24th
  • Friday, December 25th

We look forward to speaking with you when we return on Monday, December 28th.

UK Office: Call 020 7747 8900 | Email:

US Office: Call 603 610 8700 | Email:

Seasons greetings 2015_banner

Latest Snap Survey Software Release 11.15 Now Available

Customers with a current maintenance agreement can update now to version 11.15 of Snap Survey Software for free!

Snap version 11.15 is now available now, for free to customers with a current maintenance agreement.

If you are using version 11.08 or later, ask your IT support team if Snap is configured to update automatically. Continue reading

Free Interactive Tutorial: Questionnaire Properties – Essential Options for Every Survey

Access our free interactive tutorial that will walk you through the use of Questionnaire Properties in Snap Survey Software

Questionnaire propertiesUse this interactive tutorial to learn at your own pace, in your own time. Our latest interactive tutorial will guide you through the use of Questionnaire Properties and the settings that define the key characteristics of your survey.

Get a complete overview of the settings that define the behavior and appearance of your questionnaire, including; selecting and customizing navigation buttons, recording information about individual survey completions, and sending automated alerts when a specific answer is given. Continue reading

Helpful Worksheet: Show Rating Scale Responses as a Percent Positive Bar Chart

Access our helpful worksheet to learn how you can show rating scale responses as a percent positive bar chart (including an average overall rating)

Percent postive bar chartMost surveys include a question grid, but how do you analyze the responses? A percent positive bar chart is the perfect way to summarize responses and quickly identify where you’re doing well, and where there is room for improvement.

There are several ways to display the data from ratings questions. We have created a new helpful worksheet that explains how you can analyze responses by showing rating scale responses as a percent positive bar chart in Snap Survey Software. Continue reading

How Can You Encourage Constructive Feedback from Employees?

Explore 4 tips on how you can encourage constructive feedback from employees

Below, we detail four tips employers can utilize when they receive constructive criticism and complaints, use that information to respond properly and improve communication.

1. employee-feedbackAsk your employees for company improvement suggestions. Administering an online employee satisfaction survey once or twice a year to gather employee feedback is always a great idea, but how about taking it another step forward? You could start an employee recommendation reward program. The program can reward any employee who suggests an improvement that helps the company be more profitable and more efficient. Keep a company recommendations survey live indefinitely and share the link often or place the link in a highly visible location such as on the company intranet. Encourage employees to submit improvement ideas regularly.

Continue reading