Snap Surveys Managing Director, Dr. Stephen Jenkins discusses Triple-S with Jeffery Henning, president of Researchscape International
Jeffery Henning, president of Researchscape International and Director at Large on the Marketing Research Association’s Board of Directors, recently had the opportunity to interview Dr. Stephen Jenkins, Managing Director here at Snap Surveys, and founding member of the Triple-S Group.
Jeffery interviewed Stephen and provided a Q&A format blog post on researchaccess.com, discussing work completed by the Triple-S Group.
Blog post excerpt:
Triple-S Provides a Survey Interchange Standard
by Jeffery Henning
I recently had the opportunity to interview Dr. Stephen Jenkins, a founding member of the Triple-S Group and, in his day job, managing director of Snap Surveys. He brought me up to date on the Triple-S Group’s work.
Q: What is the Triple-S standard?
A: The goal of the Triple-S standard is to define a means of transferring the key elements of entire surveys between different survey software packages across various hardware and software platforms.
Triple-S essentially describes the structure and format of two text files. One, the Metadata File, contains version and general information about the survey together with definitions of the survey variables. This is used to interpret the contents of the Data File.
Survey software and system authors then write functions to write and/or read files to the Triple-S specification to enable their users to transfer surveys to software from other vendors. Some, typically analysis systems, may only read Triple-S; some, typically data collection/interviewing tools may only write Triple-S; some systems may both read and write.
Features, reporting, and more. Oh my! Are you aware of what’s become available in Snap Survey Software this year?
Don’t miss out on the many new features in our lastest survey software release, Snap 11. We have many features that we have released throughout the year that can enhance your survey research experience, including,
- Adaptive Questionnaires: Deliver the best possible survey experience across a range of devices, with versions of your survey designed specifically for differing screen sizes.
- Smart Reports: Quickly produce multiple and complex report variations. Reports can be configured to the unique perspective of specific recipients, and you can run reports again and again.
- Snap Mobile Anywhere: Collect replies online or offline, leaving you free to engage with survey respondents wherever and whenever you want.
Get the latest release ›
Snap Plus members can upgrade to Snap 11 for free.
Want to discuss the latest features and other offerings from Snap Surveys? Contact one of our product specialists. We’re here to answer any questions you may have.
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View our latest case study to find out how we customized a feedback solution for the Youth Sport Trust School Survey
The Youth Sport Trust (YST), an independent charity devoted to changing young people’s lives through sport, approached Snap Surveys to help with their first national survey of sport provision in over 21,000 UK schools. We quickly delivered customized feedback to every participating school.
The YST requested assistance with running their first national survey of physical education and sport provision in schools, to determine what physical education and sports are offered to pupils, the quality of sport provision in schools, the impact that this has on pupils’ lifestyles, and overall development within school. The target group for the project was all maintained schools in England (over 21,000 in total). Continue reading
Access our new, helpful worksheet to learn how you can create a survey for distribution online, face-to-face, and on a kiosk
Snap Survey Software allows you to create different editions of your online questionnaire so you can adapt the design to be viewed on a tablet, kiosk screen, or smartphone.
Respondents can complete surveys by:
- Being interviewed (or using a kiosk). If you know that interviewers and kiosks use devices with very different screens (for example, an iPad and a small smartphone), you might want to lay out your survey differently for the different devices.
- Browsing the internet. You can handle different screen sizes by setting up an adaptive questionnaire for Snap WebHost that changes according to their screen size.
In some cases, you may want a respondent to be able to complete a questionnaire in both ways. We have developed a worksheet describing how you can set-up a survey with different editions for Snap WebHost and Snap Mobile Anywhere. If respondents are completing the survey on their own device (tablet, etc.), you need to provide a questionnaire that fits devices with different screen sizes. You do this by creating an adaptive questionnaire for Snap WebHost. If you are using Snap Mobile Anywhere and you know that a survey is only going to be seen on one type of device, you can design for that screen size and set of features. (If you are not sure what device your respondents will use, then you can provide separate versions of the survey, depending whether they use a tablet or a smartphone.) The worksheet also explains how you can combine your results.
The steps in the worksheet include:
- Step 1: Create a single Mobile edition for Snap Mobile Anywhere
- Step 2: Assign your survey to the interviewer or kiosk
- Step 3: Create and upload Snap Mobile Anywhere edition for devices with different screen sizes
- Step 4: Publish and upload the other edition(s)
- Step 5: Add adaptive Snap WebHost editions
- Step 6: Importing all the responses into Snap Survey Software
The rise in the use of mobile devices by survey participants continues
During 2014, we have seen survey respondents increasingly using mobile devices to answer Snap WebHost questionnaires. Although the numbers can vary depending on the particular mix of surveys that our users are running, on average 1 in 5 surveys are completed on a mobile device.
Design for mobile
To make your surveys easy to complete, you must make the most of the screen space available. Most desktop and tablet screens are used in landscape orientation, but smartphone screens tend to be used in portrait orientation. Because of the changes in layout that a smartphone screen size and orientation introduces, it is often better to devise a different layout altogether. Continue reading
Happy Thanksgiving to all of our customers, near and far
Although not all of our customers celebrate Thanksgiving this week, in the spirit of one of the United States’ favorite holidays, we wanted to thank all of our customers, no matter where you are, worldwide.
Whether this week is business as usual, or you plan to spend the holiday around the dinner table with family and friends, the staff at Snap Surveys would like to extend a big thank you to our fantastic customers for their patronage, and wish you well.
In observation of Thanksgiving, our U.S. office will be closed on Thursday and Friday. We will reopen as usual on Monday, December 1st.
As a reminder, Snap Survey Software customers have free access to a wealth of resources, including: videos, worksheets, guides, tips, tutorials, and more. You can also access the recently updated Snap Surveys Forum. Forum users can contribute questions or comments on specific topics, functionality, ideas, hints, tips, and tricks for discussion. We hope you take advantage of these excellent resources.
Explore Snap Surveys Resources
Access the Snap Surveys Forum
Happy Thanksgiving to all!
Snap Surveys US donates 108 lbs. of food to needy Seacoast New Hampshire families
Through employee donations and company contributions, the Snap Surveys US office collected 108 lbs. of food for those families in need. Coordinated by Snap Surveys Marketing Manager, Susan Wyse, employees donated canned foods including: vegetables, soups, peanut butter, and jelly, boxed foods, condiments, cereal, toiletries, various sundries, and much more. A big thank you goes out to the entire Snap Surveys staff. Their support is immeasurable.
This donation was greatly received by the Seacoast Family Food Pantry. Their mission is to ” fulfill the needs of low-income individuals and families with food, personal care products, and education for healthy living.” The Seacoast Family Food Pantry serves the Seacoast New Hampshire area, including: Greenland, Hampton, Hampton Falls, New Castle, Newington, North Hampton, Portsmouth, Rye, Seabrook, and also Kittery, ME.
To learn more about the Seacoast Family Food Pantry or to make a donation, please visit www.seacoastfamilyfoodpantry.org/.
You’ve gathered leads. Now what? Have you considered survey software?
Your sales team generates many sales leads throughout the year through attendance at trade shows and conferences, from webinars, pay-per-click campaigns, organic online searches, online forms, landing ages, customer referrals, and more. Unfortunately, many of these leads may stay in your CRM system as unconverted sales opportunities.
Have you considered using survey software as a lead generation tool?
Why? Survey software is not typically viewed as a sales tool; however, it can prove to be a great asset to any sales team. Surveys are an effective means of gathering information for lead qualification and scoring, as well gathering data on prospects needs. They are also a great tool to fuel engagement and gather important data that you can use to develop improved sales strategies. Continue reading
Why is it important to consider the respondent’s point of view when designing surveys?
When designing a survey, it’s easy to forget the people who matter most in the process – the respondents. We’re focused on the outcome, the insight we need to make that important decision, and respondents can be neglected. Online surveys allow us to collect data without anyone having direct contact with respondents. Respondents are out of sight and, often, out of mind.
Why is it particularly important to consider respondents’ needs? Continue reading
Think before you ask survey respondents questions that may not be easy to answer without calculations
Asking percentage questions can provide useful data. But, if they are difficult for the respondent to answer, using them may decrease response rates or compromise the quality of data if answered incorrectly.
Snap Surveys guest blogger, Gary Austin of Austin Research discusses his personal experience with a client who wanted to include a question in a B2B survey asking retailers what percentage of their sales of a certain product were accounted for by different brands in his blog post, It’s not a math exam! Don’t ask respondents to calculate percentages (below). Continue reading