Timely response to feedback from customer satisfaction surveys is the key to improving overall customer satisfaction
The ability to respond to customer feedback in a timely manner is one of the main advantages of online and mobile customer satisfaction surveys. When gathering customer feedback, for example, their level of satisfaction with your products & services, a higher level of immediacy should be taken. Reacting to customer feedback immediately has become standard-business-practice for improving customer satisfaction on a respondent-by-respondent basis.
How can you respond immediately to those customers? This is where triggered email alerts come in very handy. Triggered email alerts are come in very useful when you want to receive notifications each time a specific action takes place in a customer satisfaction survey. You can program your survey to send triggered email alerts to specified email addresses when a respondent chooses a particular answer to a question or a set of questions. The person (or persons) in your organization receiving the triggered email alerts is able to immediately respond through a follow-up phone call or email. Continue reading
Feedback Surveys generate important and meaningful data, which can help build the foundation for decision-making in any business, big or small.
Feedback surveys gather representative and relevant data that you can use across your business to drive decision-making, streamline workflows, improve company processes, make data-driven business changes, and more.
Use feedback surveys for internal management
Company employees are valuable resources for gathering necessary feedback via internal surveys and forms. Continue reading
In 2014, we offered several great topics on Course Evaluations in the Snap Surveys Blog. Checkout some of these great posts below.
5 Tips: Increase Response Rates of Course Evaluations
Common features of an online course evaluation and 5 tips you can use to increase course evaluation response rates
It’s Never Too Early to Think About Course Evaluations
Need a customized course evaluation solution for your educational institution? See what Snap Surveys has to offer.
Enhance Learning with a Course Evaluation System
Your educational institution can enhance student learning through the use of a comprehensive Course Evaluation System Continue reading
Survey design can be a challenge when designing questionnaires for small screen sizes
Consider the following open-ended question:
Other than cost or price, if there was one thing that Organization X could do to help you and your business in the future, what would that be?
There isn’t too much wrong with the wording. It’s clear and easily understood. However, there is one thing that can be done to improve it. The question can be made shorter. For example:
Apart from changing prices, what one thing could Organization X do better?
The revised wording is considerably shorter but the meaning has been retained. The responses you’d get are unlikely to differ greatly from the original question.
Across all survey methods, from face-to-face to online, shorter questions have always been better. Respondents don’t want to have to read or listen to long lines of text. Shorter questions make surveys feel faster in pace. Respondents feel more involved and provide a better quality of response. Continue reading
Happy New Year from all of us at Snap Surveys!
As 2014 comes to a close, we would like to thank all of our loyal customers and followers for a great year, and we look forward to offering you new and exciting feedback solutions throughout 2015.
It’s hard to believe that 2014 is coming to a close, but we are excited for what 2015 will bring to Snap Surveys.
Stay tuned for a special announcement in early 2015. We will be providing some enhanced features to our already feature-rich Snap Survey Software.
If you haven’t yet, upgrade now to Snap 11 Survey Software.
Customers with an active Snap Plus maintenance agreement receive upgrades free of charge on release.
All of us at Snap Surveys send our very best wishes for a happy holiday break.
Enjoy this special time with family and friends.
6 Potential Question Issues When Developing Your Feedback Solution
Many survey software and feedback solutions providers offer solutions for multi-mode administration of surveys and forms – online, paper, scanning, mobile, kiosk, face-to-face interview, or a combination of research modes. Each mode of research can gather valuable feedback, and has its own advantages and disadvantages. When developing any feedback tool, no matter what mode, you will want to take potential question issues into consideration as you plan your research.
The types of questions that you want to ask respondents, the chosen topics for discussion, and the volume of feedback you can expect will likely determine your mode of survey research.
Consider these 6 important question issues when planning your feedback research.
- What types of questions do you plan to ask respondents? The types of questions you ask can have an impact on response rates. Will you ask personal or demographic questions? Do you require very detailed responses? Can you anticipate what the most frequent or important types of responses will be, and develop logical closed-ended questions?
- Will your questions be complex? At times, the topic or subject matter can be very involved. The questions you ask will be multifaceted. Consider branching to sub-questions or route respondents to questions that are relevant to them based on answers given in previous questions. Continue reading
A bad questionnaire results in poor data, so why not celebrate and recognize good questionnaire design?
It’s no surprise that a bad questionnaire can result in worthless data. We’ve all seen many examples of poor questionnaires, but what about well designed examples – the types of questionnaire examples that could win awards for great design (if such awards existed).
Snap Surveys guest blogger, Gary Austin of Austin Research discusses reasons why good questionnaire design isn’t celebrated in his blog post, Why don’t we celebrate good questionnaire design? (below). Continue reading