Features of Advanced Online Survey Software Solutions

online-survey-with-multi-modeHave you ever wondered how well your annual conference is perceived by attendees? Are you looking to evaluate a new product? How about collect data from clients about the new service you are offering?  Online Surveys can be a huge help in understanding what your users think, what their wants are, and how successful your programs, products, or services are. 

Conducting online surveys is a big part of collecting honest feedback. Online survey software solutions can be a cost-effective way to design and administer surveys, and collect and analyze results through one central software program. While an online survey software solution is not going to be the right fit for every research need, online surveys are a great tool to gather informal data quickly and efficiently. A paper survey, however, is likely to get a much-higher response rate at an in-person event, and provide more accurate data among populations that are not as comfortable with computer technology, or have limited or no access to computers. 

There are a number of available online survey software solutions. What can these sophisticated programs do? Any good online survey software tool will allow you to easily create your survey questions and format the design using an online or desktop interface. From there, you can send respondents a link to complete the online survey. More sophisticated online survey software programs, however, have more advanced functionality that can be very handy when you’re planning a more complex series of survey questions. In this case, the following features may be useful:  Continue reading

5 Key Messages in an Online Survey Introduction

survey_introductionAs we have discussed in past Snap Survey Software blog posts, there are several tips to keep in mind when asking customers, clients, users, or partners to provide feedback for your online survey. You are inviting participants to spend their valuable time by providing you with meaningful feedback — and in most cases, without any tangible or immediate benefit to them for completing the online survey

The best way to convince participants to spend 2, 5, 10, or even upwards of 15 to 20 minutes of their time to complete your online survey is to create an Introduction page describing the purpose of the survey; why you are soliciting their feedback; and explain participant privacy. 

There are 5 key messages you want to convey to participants through your Introduction page.  Continue reading

Snap Survey Software Presenting at AIR Forum 2012

AIR_Forum_2012Come visit us at the Association for Institutional Research (AIR) Annual Forum held June 2 – 6, 2012 in New Orleans, LA. Snap Surveys is a Gold Level Sponsor of this great event. Come visit Snap Surveys staff at Booth #1!

You’re invited to attend our informative demonstration session titled Snap Surveys’ Feedback Solutions: Evaluations & Assessments. Learn how Snap Surveys’ Feedback Management Solutions provide a flexible and customizable platform for the creation and management of evaluation and assessment instruments with actionable reporting. We’ll demonstrate how to use Snap Surveys’ automated templates with built-in “Smart Reporting” - modify reports to suit your needs and create your own. We’ll also demonstrate how to drive continuous improvement with the use of both internal and external quality indicators for benchmarking and historical comparisons. Continue reading

Free Survey Software Webinar Series: Snap Summer Camp 2012

Join us for a free survey software webinar series: Snap Summer Camp 2012

Over the summer, we’ll be running a series of free webinar workshops. The workshops will cover topics such as:survey software webinar training

  • Designing engaging online surveys & mobile surveys
  • Analysis clarified and ‘how to’ in Snap Survey Software
  • Satisfaction surveys – what are we really trying to measure?

We hope this series of webinars will be useful and stimulating! A full agenda will be available later this month.

» Register now and we’ll email you details

Training Webinar: Getting More from Online Surveys with Snap WebHost

Training Webinar: Getting more from Snap Webhostsurvey-software-webinar

Snap Surveys Training Consultant Marc Ellison will take viewers through how to analyze real time online survey data in Snap WebHost, while including some of the benefits Snap WebHost offers when collecting online survey data.

The webinar will cover:

  • Setting up quotas where Snap WebHost recognizes when a quota has been met
  • Developing email alerts
  • Recovering partial survey responses
  • Uploading pre-defined tables, charts, and lists
  • Giving clients access to ‘live’ analysis Continue reading

Snap Mobile Anywhere App for iPad, iPhone, and iPod touch

Snap Mobile Anywhere AppSnap Mobile Anywhere, our mobile interviewing add-on module for Snap Survey Software, allows you to enter responses to a published mobile survey on an iPad, iPhone, and iPod touch. For Snap Survey Software users, we have developed a worksheet explaining in detail how to set-up Snap Mobile Anywhere for iPad, iPhone, and iPod touch.

» View this worksheet 

To get started, you will need: Continue reading

Blog Series: 9 Tips for Writing Quality Survey Questions, Series Round-up

take our surveyThroughout the blog series 9 Tips for Writing Quality Survey Questions, we have discussed tips on survey question design, question wording, question types, question options, and many other great areas to consider when writing quality survey questions.

Here is the complete list of the 9 Tips for Writing Quality Survey Questions. Continue reading

Blog Series: 9 Tips for Writing Quality Survey Questions, Tip #9

Tip #9: Plan the order and flow of survey questions

survey-question-tip-9An important aspect of survey writing is knowing in what order to ask your questions. Random placement of survey questions may have a negative effect on the quality of survey data you collect.

If your survey needs to be completed by a particular target audience, ensure that qualifier questions (also referred to as screener questions) are placed at the beginning of the survey. Do not make respondents, who do not qualify to complete your survey, do any more work than they need to. Don’t upset your respondents, especially if they are customers. It is possible that you may need to contact unqualified respondents in the future to partake in future surveys. Continue reading

Blog Series: 9 Tips for Writing Quality Survey Questions, Tip #8

Tip #8: Do not ask redundant questions

survey question-tip-8If the goal of your survey is to annoy as many respondents as possible, then ask redundant questions. Of course, I am being cynical. No one wants to purposely annoy respondents who are taking the time out of their busy day to complete your survey.

If survey respondents detect redundancy in a survey, they may become annoyed and many will lose interest in completing the survey or simply speed through the survey without giving the answers to the questions much thought. Even worse, a respondent could become so frustrated that they intentionally submit incorrect answers. Continue reading

Blog Series: 9 Tips for Writing Quality Survey Questions, Tip #7

Tip #7: Include all valid survey response options

Do you see a problem with this survey question?

What is your favorite fruit?

  • Strawberries
  • Apples
  • Blueberries
  • Peaches

There are several issues with the response options to this question. What if respondents favor fruit like watermelon, raspberries, pineapple, etc.? survey-question-tip-7There are so many kinds of fruits, yet this question does not allow respondents to recognize this. A simple “other” response option could have been used. Aside from the “other” response option, this question does not allow a respondent to select “none of the above.” Additionally, some questions should include response options “don’t know” and “not applicable.” Continue reading