Snap Surveys Blog

News / Events / Webinars / Guides

Turn Complaints into Compliments with Automated Email Alerts

Learn how to turn complaints into compliments using Automated Email Alerts in Snap Survey Software

Automated alertsAct fast when participants respond negatively to your online satisfaction survey with Automated Email Alerts. Automated Email Alerts are quick and simple to set-up in Snap Survey Software. They can be triggered by a highly specific answer or a combination of answers, and sent to any valid email address – even the participants own. Email messages can contain pre-written text and survey responses, and include information from your database, for example, a unique ID, name, and contact details. Continue reading

Survey Design Tips from

Explore some useful survey design tips from the expert at

online-surveys-devices-overlappedAs market researchers or those that are new to the field, we are always looking for much needed tips for better survey design with the ultimate goal of increasing respondent engagement and survey response rates.

Zontziry Johnson of, an expert in the field of survey design and market research, uses her blog as a way to discuss the evolution taking place in the market research industry with new technologies, evolving methodologies, and a growing field of DIY researchers. Zontziry recently discussed the fact that writing surveys is a difficult thing to do and has developed a series of blog posts with tips for writing better surveys (below). Take a look at her informative posts. Continue reading

Survey Software Resources – A Complete Customer Support Hub

Visit the new Snap Support Hub and learn about Snap Survey Software through a vast collection of resources & information

Support Hub DescripTake a peek at the all new Snap Support Hub. All of the valuable resources have been organized by subject to make it easier for Snap Survey Software users to find the information they need, when they need it.

View many helpful resources, including: interactive tutorials, video guides, worksheets, blog articles, webinar recordings, online user help guide, installation instructions, and access to the user forum – all in one central location. Continue reading

Reach New Prospects as a Snap Surveys Research Partner

As a Market Researcher or Research Consultant using Snap Survey Software, we invite you to join the Snap Surveys Research Partners program.

What does this mean?

Your organization will be listed on the Snap Surveys website under the Snap Surveys Research Partner Directory, along with a detailed description of the services you offer. Our website attracts over 7,000 unique visits every day from people interested in surveys and market research – each one a potential customer for your business.  Continue reading

Review Online Survey Software for Small Businesses – What are the Benefits?

Businesses of all sizes can benefit from survey software to create engaging surveys and manage feedback

online-surveys-devices-overlappedSurvey Software is an excellent tool for small- and medium-sized businesses (SMBs) to gain valuable insights through well-planned survey research projects. Larger businesses tend to have the resources needed to undertake the entire survey process. Many small businesses, however, have limited resources and may deviate from survey research simply because of the time it takes to design surveys, administer, collect feedback, analyze data, and create reports. To small businesses, it can seem like a daunting process. Using online survey software that has built-in survey question libraries or templates for survey design, and easy-to use feedback management functionality can help small businesses reduce survey development time, and speed-up administration and data collection. Additionally, advanced online survey software systems have built-in data analysis & reporting functionality – for quick & easy analysis and reporting options. Continue reading

Online Survey Software To Help Your Business Engage

How can your business benefit from using online survey software?

online-surveys-pilot-testOnline Survey Software is an essential tool for any business, large or small. For example, businesses can use online survey software to generate engaging customer-focused online surveys that produce valuable feedback about their customers. Surveys are a great way to help your business to better understand customers’ needs, perceptions, and behaviors. Businesses can analyze this data, and use it to develop strategies that address customers’ needs and strategies that will increase customer engagement based on the data from customers’ perceptions and behaviors. Continue reading

Introduction to Survey Reports in the New Snap Support Hub

Learn more about developing advanced survey reports with the help of the new Snap Support Hub

Smart-Report-Snap-SurveysSnap Surveys’ automated Summary and Questionnaire reports give you detailed insights just when you need them. Learn how to view and modify the standard reports, and also how to begin building your own advanced reports.

In the all new Snap Support Hub, you’ll have access to helpful materials:

  1. Webinars
  2. Worksheets
  3. Snap help
  4. Training and consultancy

Learn more about developing advanced reports using Snap Survey Software.

Visit the Snap Support Hub

Introduction of Survey Design and Branding

Master survey design and branding with the help of the new Snap Support Hub

The look and feel of your survey really makes a big difference and can have an impact onbrand-consistency respondent engagement and response rates. Snap Surveys’ survey design tools give you complete flexibility to customize your surveys, and create effective and professional questionnaires that perfectly complement your organization’s brand.

Let’s get started! In the all new Snap Support Hub, you’ll have access to:

  1. Interactive tutorials
  2. Webinars
  3. Video tutorials
  4. Worksheets
  5. Snap help
  6. Articles
  7. Training and consultancy

Learn more about Survey Design and Branding.

Visit the Snap Support Hub

Engage with Respondents by Making the Survey Relevant

Increase engagement and response rates by making your survey more relevant to your respondents

Gary Austin quote _respondentsAll too often survey researchers forget to answer the all important question – who is my target audience? The continue to develop questions based on what they assume is important to their audience. Inevitably, this leads to poor response rates.

Snap Surveys guest blogger, Gary Austin of Austin Research discusses why it is worth spending time making sure your survey is “rooted in the realities of respondents lives” in his recent blog post, Root Survey Research in Respondent Reality (below). Continue reading