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5 Steps to Better Survey Design, Step 1

Blog Series: 5 Steps to Better Survey Design

As a long standing, leading survey software and services solutions provider, the staff at Snap Surveys has years of experience working with, and advising customers on how to get more from their surveys. This blog series provides 5 steps you can use to design and construct better, more effective surveys.

Step 1: Have clear objectives for your survey

survey-design“Whilst it is important to get feedback, companies should not bombard customers with surveys every time they use a service as it could get irritating.”

Be sure to have a clear idea of what data you want from the survey and how the data is going to be used. It’s very tempting when planning and creating a survey to ask every question you can think of – but don’t! Ideally, questionnaires should take no longer than 5 – 10 minutes to complete unless you have a particularly engaging topic or interest group. Continue reading

Snap Surveys Helps Bournemouth Borough Council Collect Survey Data

Case Study: Snap Surveys lends help to Bournemouth Borough Council to collect and collate feedback from tenants and residents.

bournemouthccSnap Surveys’ UK in-house research team have been working with Bournemouth Borough Council to collect feedback from their tenants and residents. The Council is an experienced Snap Survey Software user. They had a survey ready to go and the analysis all planned, but they needed our specialized skills and resources to identify and reach a representative sample, and provide reliable and accurate data for their analysis. Continue reading

Start with Employee Satisfaction, End with Employee Engagement

Organizations need to start with employee satisfaction, but ultimately end with employee engagement

employee-engagementAs mentioned in yesterday’s blog post, 4 Questions to Consider Before Investing in Employee Engagement, employee engagement is a hot topic amongst today’s organizations with a goal of improving performance. That intense interest is now evolving into deeper thinking about company culture. Organizations across the globe are measuring employee satisfaction, and seriously assessing what kind of workplace culture they want and need in order to obtain and retain customers.

The problem is many organizational leaders mistake workforce satisfaction with employee engagement. It’s not enough to measure just satisfaction and happiness. That’s just the start. Employees need the proper mix of satisfaction and engagement.  Continue reading

4 Questions to Consider Before Investing in Employee Engagement

Here are 4 important questions to consider before your organization invests in employee engagement

employee-engagementEmployee Engagement is a hot topic in today’s organizations, and is a key component in improving performance. But how does your organization measure it and what does your organization do with the data once received?

Organizations are spending a significant amount of time and effort to develop programs that measure employee engagement through regular surveys. But is that investment of time and effort really paying off? Do organizations really know how to measure employee engagement effectively?

Because so many organizations stepped quickly into developing employee engagement surveys without much knowledge on the subject, they’ve overlooked some of the very important work necessary to reveal the true strengths of employee engagement. There are questions you should consider that will guide you through the employee engagement process in a way that is more likely to produce a measurable impact on your organization’s results.

Before you make any decisions about your employee engagement program, consider these 4 questions.  Continue reading

Snap Survey Software Training Returns to Scotland

Schedule a Snap Survey Software Training in Edinburgh, Scotland

We are delighted to announce Snap Surveys UK we will be running courses in analysis, reporting, and online surveys at the Edinburgh, Scotland training center starting in September.

To reserve your place, call Lynne at 01454 280820 or email training@snapsurveys.com.

Not in Scotland? No problem. Snap Surveys offers many convenient online training opportunities, as well as training at any of our locations. Whether you are new to Snap Survey Software or an advanced user, we have training opportunities that will meet your needs. Training courses are offered in sessions scheduled at your request, on a day and time that is convenient for you or your team. Training topics include:  Continue reading

5 Tips: Increase Response Rates of Course Evaluations

Common features of an online course evaluation and 5 tips you can use to increase course evaluation response rates

algood-course-evaluationCapture_Course_EvalThere is no surprise that there has been an increased growth in the use of web-based survey software for course evaluations. Many colleges and universities have acquired integrated web-based survey software systems that take a hybrid approach to survey administration, offering a choice of paper, online, or mobile survey administration. This allows higher education survey researchers to better match the method of survey administration to the needs and preferences of respondents. Continue reading

Maximize Response Rates with Your Online Survey Email Invitations

Learn how to maximize response rates with your online survey email invitations in our new worksheet

online-survey-email-invitaionIt’s essential to make email invites and reminders as attractive as possible in order to help maximize your survey response rates. Snap WebHost, Snap Surveys’ online survey management system, allows users to send email invitations and reminders to a list of respondents.

This month’s worksheet shows users how to incorporate images and pictures into Snap WebHost email invites and reminders. Continue reading

End Your Summer with a Survey Software Training

End your summer with a Snap Survey Software training either online, at your facility, or at ours.

snap 11 logo - survey-softwareWhat type of software training meets your needs? Snap Surveys offers many convenient online training opportunities, as well as training at any of our locations.  Find a training course that works best for you and schedule it at your convenience.

Whether you are new to Snap Survey Software or an advanced user, we have training opportunities that will meet your needs. Training courses are offered in sessions scheduled at your request, on a day and time that is convenient for you or your team. We do offer training topics, including:  Continue reading

How Secure is Your Online Survey Data?

When it comes to your online survey data and distribution, are you aware of how secure it is?

What happens to your online survey data? Is it safe? Is it secure? Is it private? Fortunately, for Snap Survey Software users, the answer is yes. Your survey data is safe, secure, and private.

Secure Online Surveys

Many companies may say your online data is secure, but saying your data is secure and actually putting those standards into practice are two different things.survey-software-security

Snap Surveys understand that data location is a very important consideration. We emphasize our obligation to provide all of our customers worldwide with survey software and services that conform to the best available security, accessibility, and professional guidelines. That’s why we are proud to be independently audited and certified by Bureau Veritas as being compliant with ISO 27001, the internationally recognized gold standard for information security systems. By storing your data in a first-rate security infrastructure, Snap Surveys offers customers peace of mind. Thousands of customers trust Snap Surveys with their surveys and survey data.

Snap WebHost is the online questionnaire delivery, analysis, and reporting service operated by Snap Surveys. Security levels are maintained both for the service itself, for the platform it is running on, and for the backup and support services behind it. As an alternative to our online subscription service, you can also run Snap WebHost on your own servers. A growing number of our customers are choosing this option as it offers complete control over their surveys and data. Continue reading