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It’s Never Too Early to Think About Course Evaluations

Need a customized course evaluation solution for your educational institution? See what Snap Surveys has to offer.

Time sure does fly by. The summer is winding down and the new school year is upon us. Get a head start on developing your course evaluations.

course-evaluation-surveyAre you looking for a more streamlined course evaluation solution? With Snap Survey Software, educational institutions can easily administer and collect data directly from students, generate analysis, and create simple or advanced reports that can easily display areas of strength or areas that need continued improvement.

With multi-mode capability, course evaluations can be administered in the format that best suites the needs of your institution – online, mobile, paper (with scanning capability), or on a kiosk. Although traditionally done on paper, online course evaluations can easily be emailed to students, presented right in the classroom on each students’ computer or tablet, or directly to their Smartphone or other mobile device. Whatever mode an institution prefers, Snap Survey Software can deliver.  Continue reading

New Worksheet: Personalizing Survey Email Invitations and Reminders

Access our new, helpful worksheet to learn how to personalize email invitations and reminders for online and mobile surveys

In our latest worksheet, we describe how you can send an email from Snap WebHost, our online and mobile survey management system, which includes personalized information for your respondents (e.g. their name, title). It easily connects the survey to a database which contains respondent’s email addresses together with information about each respondent.

How does it work?   Continue reading

Tractivity Customers Gain Greater Insight with Snap Surveys

Tractivity partners with Snap Surveys to give their customers greater insight

Tractivity-partner-Snap-SurveysSnap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

Do you need assistance with a survey research project, analysis, or reporting? We can help!

Our experienced Research Services team can help with any aspect of your survey project – from survey design, and data management, to analysis and reporting. Whatever your needs may be, we can help. We work with a diverse range of customers across the public and private sectors, and our services are open to everyone, not just Snap Survey Software users.  Continue reading

The Snap Surveys Blog Receives Top Review Score

Snap Surveys Blog

The Snap Surveys Blog has received a top review score by Uberflip

Make sure that you keep up with one of the top-rated blogs on the web: The Snap Surveys blog has recently been reviewed by Uberflip. They scored 100 marketing-related blogs against ten criteria including “Content published on a regular basis” and “Mobile optimization”, and Snap Surveys was one of only three to score the maximum 10 out of 10. Continue reading

5 Steps to Better Survey Design, Step 5

Step 5: The end… and the beginning

“Without an active response from the company, it doesn’t seem worthwhile – I’m offering them help that they aren’t really interested in so why bother?…”

summary-reportWe commissioned consumer research that discussed attitudes of consumers when providing feedback to organizations. There’s an increasing expectation from consumers that they want something back for their time. They want to know that their opinions and feedback make a difference, and that organizations are listening.

“It would be good to see ‘What you said’ and ‘What we did’ sections on websites about feedback.”

It’s certainly becoming common practice in the public sector for results from general practice, hospital, and dental patient surveys to be shared, and councils have long been enabling and reporting on consultations. Continue reading

5 Steps to Better Survey Design, Step 4

Step 4: Pilot your questionnaire

 online-surveys-pilot-test“Oh, but I don’t have time,” is commonly expressed. Ask yourself – how important is the data or insight your survey delivers to your organization? If it’s important, make time to test your questionnaires to ensure that routing works, must answer questions don’t contain an error causing respondents to close out the survey, and so on.

For example: one survey we came across adapted a US questionnaire for the UK. The online survey was set-up to capture US zip codes and wouldn’t accept UK post codes. Participants couldn’t complete the survey. If it had been tested first, this basic issue would have been identified and fixed immediately. Continue reading

5 Steps to Better Survey Design, Step 3

Step 3: Pay attention to design

“I work in a service business and rely on customer feedback but find it very hard to gather. People are always too busy. Needs to be made simple and attractive for the consumer.”

A well designed and thought through questionnaire tells participants the value you place on their input and their time. It’s also important to ensure a survey supports your organization’s brand and philosophy like any other communication channel your organization uses.

If the data you want to gather is going to be used to inform business decisions, it may be worthwhile bringing in market research expertise when structuring the questionnaire and writing questions. It’s easy for ambiguous questions and corporate jargon to creep in which could bias or skew results. Continue reading

5 Steps to Better Survey Design, Step 2

Step 2: Think about your target audience

How, when, and to whom is the questionnaire going to be delivered?

multi-mode-surveyWhere are participants likely to be viewing your questionnaire? Will they be on the move, at home, in the office? This should dictate the length of the questionnaire and the type of questions you create.

19% of online surveys are now competed on a Smartphone, tablet, or other mobile device.* The attention span of a participant on a Smartphone is generally going to be shorter than someone using a PC. Different question styles suit different devices. Grid questions, for example, are better on larger screen-sizes than on a Smartphone. Continue reading

5 Steps to Better Survey Design, Step 1

As a long standing, leading survey software and services solutions provider, the staff at Snap Surveys has years of experience working with, and advising customers on how to get more from their surveys. This blog series provides 5 steps you can use to design and construct better, more effective surveys.

Step 1: Have clear objectives for your survey

survey-design“Whilst it is important to get feedback, companies should not bombard customers with surveys every time they use a service as it could get irritating.”

Be sure to have a clear idea of what data you want from the survey and how the data is going to be used. It’s very tempting when planning and creating a survey to ask every question you can think of – but don’t! Ideally, questionnaires should take no longer than 5 – 10 minutes to complete unless you have a particularly engaging topic or interest group. Continue reading