Effective Communication Through Two-way Feedback

Effective Communication Through Two-way Feedback. It’s a Two-Way Street.

two way streeetWith any person-to-person interaction, there is an opportunity to give feedback. Feedback is important in generating the results that we need to be successful, especially in the workplace where the main objective of feedback is to strengthen progress towards objectives and goals.  This can be achieved by providing genuine constructive and encouraging feedback to the recipient. Continue reading

Tractivity Benefits from Snap Mobile Survey Technology

Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.

Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

“…Using the Snap Surveys functionality, which is fully integrated into Tractivity, all public responses, engagement, dialogue and enquiries have been collated in one central place and reports generated and analyzed.” Source: Tractivity System is Paramount in Public Consultation Process

Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says, “We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.”  Continue reading

6 Potential Question Issues When Developing Your Feedback Solution

6 Potential Question Issues When Developing Your Feedback Solution

feedbacksolution-survey-softwareMany survey software and feedback solutions providers offer solutions for multi-mode administration of surveys and forms – online, paper, scanning, mobile, kiosk, face-to-face interview, or a combination of research modes. Each mode of research can gather valuable feedback, and has its own advantages and disadvantages. When developing any feedback tool, no matter what mode, you will want to take potential question issues into consideration as you plan your research.

The types of questions that you want to ask respondents, the chosen topics for discussion, and the volume of feedback you can expect will likely determine your mode of survey research.

Consider these 6 important question issues when planning your feedback research.

  1. What types of questions do you plan to ask respondents? The types of questions you ask can have an impact on response rates. Will you ask personal or demographic questions? Do you require very detailed responses? Can you anticipate what the most frequent or important types of responses will be, and develop logical closed-ended questions?
  2. Will your questions be complex? At times, the topic or subject matter can be very involved. The questions you ask will be multifaceted. Consider branching to sub-questions or route respondents to questions that are relevant to them based on answers given in previous questions. Continue reading

Tractivity Customers Gain Greater Insight with Snap Surveys

Tractivity partners with Snap Surveys to give their customers greater insight

Tractivity-partner-Snap-SurveysSnap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

Do you need assistance with a survey research project, analysis, or reporting? We can help!

Our experienced Research Services team can help with any aspect of your survey project – from survey design, and data management, to analysis and reporting. Whatever your needs may be, we can help. We work with a diverse range of customers across the public and private sectors, and our services are open to everyone, not just Snap Survey Software users.  Continue reading

What is a Snap Surveys Feedback Solution?

You can partner with Snap Surveys to create customized feedback solutions that fit your direct needs

Snap-Surveys-feedback-solutionsWhat is a Snap Surveys feedback solution? In short, it is whatever you want it to be. We work with many customers to deliver customized feedback solutions that deliver valuable results. Every customized feedback solution is different, ranging from simple survey software adjustments to fully customized feedback solutions. Some of these solutions are developed for Snap Surveys customers, but we also partner with market research and consulting customers to deliver sophisticated solutions for their clients, and directly with educational institutions to develop specialized feedback solutions. Continue reading

Survey Feedback and Reporting Solutions in Action

Explore some of our customers’ experiences with Snap Surveys’ survey feedback and reporting solutions

In yesterday’s post, Made to Measure Feedback and Reporting Solutions, we discussed how Snap Surveys can provide customers with a more customized feedback solution. “With our survey software solutions and services expertise,  we can provide you with everything a survey project requires, from questionnaire design and data management, to analysis and reporting. We also offer training, translation services, access to online panel samples, and custom technical development.”

As mentioned, we’re already working with clients in a wide range of sectors. We’d like to share with you some of their experiences. Continue reading