Snap Surveys Celebrates 35 Years in Survey Software, Research Services, and Custom Feedback Solutions
April 16th marked Snap Surveys 35th year in business. Since founded in 1981, Snap Surveys has become a leading survey software and research services business, providing advanced survey software, survey research services, and customized feedback solutions to customers worldwide.
Peter Wills and Steve Jenkins during the beginning years of Snap Surveys, circa 1984.
Many don’t realize that the original founders of Snap Surveys, Peter Wills and Steve Jenkins, still have a large interest in the business. Peter and Steve have worked together since 1977 at which time Steve was responsible for the development of Snap Survey Software from its early days on small desktop computers, and in 1981, Peter set-up Snap Surveys, and since then, both gentlemen have had the pleasure of watching the business grow and thrive with a talented and dedicated staff, in a time of ever-changing and evolving technologies. Continue reading
Effective Communication Through Two-way Feedback. It’s a Two-Way Street.
With any person-to-person interaction, there is an opportunity to give feedback. Feedback is important in generating the results that we need to be successful, especially in the workplace where the main objective of feedback is to strengthen progress towards objectives and goals. This can be achieved by providing genuine constructive and encouraging feedback to the recipient. Continue reading
You can partner with Snap Surveys to create a customized feedback solution to meet your unique needs
The team here at Snap Surveys works with a vast array of customers to design and deliver customized feedback solutions that produce valuable results. We understand that each customized feedback solution is unique. Our projects range from survey enhancements to fully designed customized feedback solutions and reporting options. Many of these solutions are developed for Snap Survey Software users, but we also partner with any market research and consulting customers to deliver sophisticated solutions for their clients, and with educational institutions to develop specialized feedback solutions. Continue reading
New Snap Surveys Homepage Design. What do you think?
We’ve redesigned our homepage to make the site easier to navigate and to better reflect our focus in three key areas – Survey Software, Custom Feedback Solutions, and Feedback Management & Research Services.
We’ve included a new ‘Resources’ tab to bring together information for both new and existing users, which we’ll be adding to over the coming weeks, so stay tuned for further updates.
We hope you find the new site easy to navigate. If you have any questions or comments please email us at USmarketing@snapsurveys.com.
Guest blogger, Gary Austin, discusses creating conversations with respondents to gain valuable feedback, and tips on how to create more conversational surveys
The most successful surveys have well-defined objectives. At the design stage, knowing clearly what we want to find out makes for shorter, more focused surveys. However, we should be conscious of the need to create opportunities within surveys that give respondents the chance to air their views on their terms, creating a more conversational environment. As well as reducing respondent frustration, it also gives those seeking feedback a wider view, potentially providing insights that wouldn’t have been gained by sticking to a strict script. As for conversations, the best surveys are those where both parties get the chance to contribute on their terms. Continue reading
Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.
Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.
“…Using the Snap Surveys functionality, which is fully integrated into Tractivity, all public responses, engagement, dialogue and enquiries have been collated in one central place and reports generated and analyzed.” Source: Tractivity System is Paramount in Public Consultation Process
Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says, “We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.” Continue reading
Partner with Snap Surveys to create a customized feedback solution
We work with many customers to deliver customized feedback solutions that deliver valuable results. Every customized feedback solution is different. Projects can range from survey software enhancements to fully customized feedback solutions and reporting options. Some of these solutions are developed for Snap Surveys customers, but we also partner with any market research and consulting customers to deliver sophisticated solutions for their clients, and with educational institutions to develop specialized feedback solutions. Continue reading
6 Potential Question Issues When Developing Your Feedback Solution
Many survey software and feedback solutions providers offer solutions for multi-mode administration of surveys and forms – online, paper, scanning, mobile, kiosk, face-to-face interview, or a combination of research modes. Each mode of research can gather valuable feedback, and has its own advantages and disadvantages. When developing any feedback tool, no matter what mode, you will want to take potential question issues into consideration as you plan your research.
The types of questions that you want to ask respondents, the chosen topics for discussion, and the volume of feedback you can expect will likely determine your mode of survey research.
Consider these 6 important question issues when planning your feedback research.
- What types of questions do you plan to ask respondents? The types of questions you ask can have an impact on response rates. Will you ask personal or demographic questions? Do you require very detailed responses? Can you anticipate what the most frequent or important types of responses will be, and develop logical closed-ended questions?
- Will your questions be complex? At times, the topic or subject matter can be very involved. The questions you ask will be multifaceted. Consider branching to sub-questions or route respondents to questions that are relevant to them based on answers given in previous questions. Continue reading
View our latest case study to find out how we customized a feedback solution for the Youth Sport Trust School Survey
The Youth Sport Trust (YST), an independent charity devoted to changing young people’s lives through sport, approached Snap Surveys to help with their first national survey of sport provision in over 21,000 UK schools. We quickly delivered customized feedback to every participating school.
The YST requested assistance with running their first national survey of physical education and sport provision in schools, to determine what physical education and sports are offered to pupils, the quality of sport provision in schools, the impact that this has on pupils’ lifestyles, and overall development within school. The target group for the project was all maintained schools in England (over 21,000 in total). Continue reading