Effective Communication Through Two-way Feedback

Effective Communication Through Two-way Feedback. It’s a Two-Way Street.

two way streeetWith any person-to-person interaction, there is an opportunity to give feedback. Feedback is important in generating the results that we need to be successful, especially in the workplace where the main objective of feedback is to strengthen progress towards objectives and goals.  This can be achieved by providing genuine constructive and encouraging feedback to the recipient. Continue reading

Better Feedback Through “Conversational” Surveys

Guest blogger, Gary Austin, discusses creating conversations with respondents to gain valuable feedback, and tips on how to create more conversational surveys

Gary-Austin-conversational-surveysThe most successful surveys have well-defined objectives. At the design stage, knowing clearly what we want to find out makes for shorter, more focused surveys. However, we should be conscious of the need to create opportunities within surveys that give respondents the chance to air their views on their terms, creating a more conversational environment. As well as reducing respondent frustration, it also gives those seeking feedback a wider view, potentially providing insights that wouldn’t have been gained by sticking to a strict script. As for conversations, the best surveys are those where both parties get the chance to contribute on their terms. Continue reading

Tractivity Benefits from Snap Mobile Survey Technology

Snap Surveys partner, Tractivity software from RE:SYSTEMS, has been selected by London Resort Company Holdings (LRCH) to manage the public consultation and stakeholder engagement process for the London Paramount Entertainment Resort.

Snap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey feedback management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

“…Using the Snap Surveys functionality, which is fully integrated into Tractivity, all public responses, engagement, dialogue and enquiries have been collated in one central place and reports generated and analyzed.” Source: Tractivity System is Paramount in Public Consultation Process

Mark Rutter, Head of Tractivity at RE:SYSTEMS was quoted in an article released by the company. Mark says, “We are delighted that the London Paramount project has been the first client to benefit from our partnership with Snap Surveys through full integration with Tractivity software, saving the client valuable time and resources in collating all data and communications together.”  Continue reading

Partner with Snap Surveys to Create a Customized Feedback Solution

Partner with Snap Surveys to create a customized feedback solution
Snap-Surveys-feedback-solutionsWe work with many customers to deliver customized feedback solutions that deliver valuable results. Every customized feedback solution is different. Projects can range from survey software enhancements to fully customized feedback solutions and reporting options. Some of these solutions are developed for Snap Surveys customers, but we also partner with any market research and consulting customers to deliver sophisticated solutions for their clients, and with educational institutions to develop specialized feedback solutions. Continue reading

Best of 2014 Blog Posts: Feedback, Online Surveys, and More

Take a look back at some of the best Snap Surveys Blog topics posted in 2014.

 Feedback

Best-of-2014-Blog-Posts-Snap-SurveysDownload Free Report: 7 Most Common Mistakes in Customer Feedback

6 Potential Question Issues When Developing Your Feedback Solution

Create Customized Feedback Solutions with Snap Surveys

Online Surveys

One Size Does Not Fit All When it Comes to Online Surveys

Think ‘Outside the Box’ When Developing Online Surveys

Why Manage Online Surveys with Survey Software?

Respondent Panels Targeted For Your Online Surveys

How Secure is Your Online Survey Data?   Continue reading

6 Potential Question Issues When Developing Your Feedback Solution

6 Potential Question Issues When Developing Your Feedback Solution

feedbacksolution-survey-softwareMany survey software and feedback solutions providers offer solutions for multi-mode administration of surveys and forms – online, paper, scanning, mobile, kiosk, face-to-face interview, or a combination of research modes. Each mode of research can gather valuable feedback, and has its own advantages and disadvantages. When developing any feedback tool, no matter what mode, you will want to take potential question issues into consideration as you plan your research.

The types of questions that you want to ask respondents, the chosen topics for discussion, and the volume of feedback you can expect will likely determine your mode of survey research.

Consider these 6 important question issues when planning your feedback research.

  1. What types of questions do you plan to ask respondents? The types of questions you ask can have an impact on response rates. Will you ask personal or demographic questions? Do you require very detailed responses? Can you anticipate what the most frequent or important types of responses will be, and develop logical closed-ended questions?
  2. Will your questions be complex? At times, the topic or subject matter can be very involved. The questions you ask will be multifaceted. Consider branching to sub-questions or route respondents to questions that are relevant to them based on answers given in previous questions. Continue reading

Tractivity Customers Gain Greater Insight with Snap Surveys

Tractivity partners with Snap Surveys to give their customers greater insight

Tractivity-partner-Snap-SurveysSnap Surveys has partnered with Tractivity, a leading cloud-based software for Customer Relationship Management (CRM), stakeholder engagement, and inquiry handling, to provide customers with seamless survey management and reporting. Surveys can now be created and managed using Snap’s advanced Snap WebHost online and mobile survey management system. Responses are then integrated into Tractivity for reporting and analysis.

Do you need assistance with a survey research project, analysis, or reporting? We can help!

Our experienced Research Services team can help with any aspect of your survey project – from survey design, and data management, to analysis and reporting. Whatever your needs may be, we can help. We work with a diverse range of customers across the public and private sectors, and our services are open to everyone, not just Snap Survey Software users.  Continue reading