Tips to Improve Employee Loyalty, Part 1

What is Employee Loyalty? Employee loyalty can be defined as employees who are devoted to the success of their organization and believe that being an employee of this organization is in their best interest.  Not only do they plan to remain with the organization, but they do not actively seek for alternative employment opportunities.

Employees are a fundamental resource for any business. They represent a considerable investment in terms of recruiting and training costs, as well as salaries and benefits. Businesses incur a considerable expense if they need to replace an employee.  Continue reading

Tips on Conducting Employee Satisfaction Surveys

If designed and administered properly, employee surveys can provide invaluable feedback to any organization and be an effective performance management tool. Organizations can use employee survey data to create strategies to improve staff retention and increase productivity, as well as provide a benchmark to measure continued improvement. 

However, there can be drawbacks. Here are some tips worth considering:  Continue reading

Rating Scales for Satisfaction Survey Questionnaires

When designing a satisfaction survey, it is highly like you will need to implement rating scales in your questionnaire.  Ratings are subjective assessments that use a personal set of standards to evaluate your product or service.  Rating scale questions are used in Satisfaction Surveys of all types such as: Customer Satisfaction Surveys, Employee Satisfaction Surveys, Healthcare or Patient Satisfaction Surveys, and Educational Surveys such as Student Evaluations and Course Evaluations.  Continue reading

Survey Design: Sequencing Survey Questions

When designing your survey questions, the answer to a question can be influenced by previous questions and by the answers given to those previous questions.  The order in which you ask your survey questions has a direct impact on how a Respondent will interpret and respond to your questions.  Proper question sequencing is important in all types of surveys including:  Online Surveys, Kiosk Surveys, Paper Surveys, Mobile Surveys and more.   Continue reading