FAQ Series: How do I download from Snap WebHost?

Question: How do I download from Snap WebHost?

Online survey responses saved in Snap WebHost can be downloaded and imported with a single click – there’s no need to log in to Snap WebHost to access new survey replies. Just link your survey and Snap WebHost account, and you’ll be notified as soon as new survey data is available.

View a step-by-step guide to:

  1. Link your survey and Snap WebHost account
  2. Download and import data into your survey

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Helpful Worksheet: Show Rating Scale Responses as a Percent Positive Bar Chart

Access our helpful worksheet to learn how you can show rating scale responses as a percent positive bar chart (including an average overall rating)

Percent postive bar chartMost surveys include a question grid, but how do you analyze the responses? A percent positive bar chart is the perfect way to summarize responses and quickly identify where you’re doing well, and where there is room for improvement.

There are several ways to display the data from ratings questions. We have created a new helpful worksheet that explains how you can analyze responses by showing rating scale responses as a percent positive bar chart in Snap Survey Software. Continue reading

Helpful Worksheet: Analyzing Several Variables in a Single Table

Access our helpful worksheet to learn how you can analyze several variables in a single table

analyze-variables-cross-tabOur HelpDesk support team is often asked how to present results from a large dataset. We have created a helpful worksheet that explains how to create a single table combining data from four multiple-choice style survey questions.

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Maximize Response Rates with Your Online Survey Email Invitations

Learn how to maximize response rates with your online survey email invitations in our new worksheet

online-survey-email-invitaionIt’s essential to make email invites and reminders as attractive as possible in order to help maximize your survey response rates. Snap WebHost, Snap Surveys’ online survey management system, allows users to send email invitations and reminders to a list of respondents.

This month’s worksheet shows users how to incorporate images and pictures into Snap WebHost email invites and reminders. Continue reading

Tech Support Tip: Limit the Length of Multi-line Responses

Technical Support Tip: *NEW* for Snap 11, Limit the Length of Multi-line Responses

The Interview settings section enables Snap Survey Software users to control aspects of validation, routing, and mandatory questions. And new for Snap 11, users can limit the length of multi-line responses.

limit the length of multi line responses

Here are the aspects of the Interview Settings

No Replies

Stop NR on these questions: Check the box to require the respondent to answer all the selected survey questions in the scrollable list. Questions that have Must Answer set in the variable properties will be selected by default. Note: If you de-select them, the Must Answer property is removed from the question in all editions.  Continue reading

14 Tips to Improve Response Rates

Want to learn 14 tips to improve response rates? We’ll start with 1 – 7.

The higher the response rate, the better. But getting that high response rate can be difficult. Here are seven easy tips for improving your overall survey response rates.

Response Rate Tips 1 – 7

  1. Administer a pre-survey email. A pre-survey email can easily help warm up your respondent sample to the idea of completing your survey. Inform the sample of when they can expect to receive the survey, by what mode (online, mobile, paper, etc.), and explain the incentives (if applicable) and the benefits of the research to the respondent.
  2. Introduce yourself. Compose a well written introduction statement at the beginning of your survey detailing the importance of respondents’ opinions, comments, and overall feedback.
  3. Don’t use sales jargon. When administering an online survey, make sure that your email invitation does not contain text that is too focused on sales or may sound like it is promoting your business.  Customers don’t want to feel like they’re participating in a survey that is too self-promoting. Instead, personalize the invitation and make it more attractive to participants. Continue reading

Snap Survey Software How-to: Use the Totalize Function to Add Responses

Learn how to use the Totalize function to add up responses as they arrive using Snap Survey Software.

When using Snap Survey Software to create surveys,  often times there is a set of questions where you may wish to calculate the total of answers. For example, you may ask survey respondents:

  • how many hours a week they spend doing certain things
  • how much money they spent on different activities during a visit
  • to share a fixed amount or percentage between a set of options

The amount allocated to each option gives the relative importance of each option. This gives good numeric data for data analysis, but it is quite difficult for respondents to comprehend if they cannot see their answers being totalized.

We have developed a worksheet describing the easy steps you can use to implement the Totalize function in your next survey using the Snap Toolkit. The Totalize function calculates a running total as the respondent completes their answers. You can also create a valid range using the Totalize function, so that respondents cannot move to the next page if the total is over or under a certain specified valid range limit (for example, setting a valid range of 0 to 100). If you have set a limit on the total, the answers are checked against the valid range when the respondent attempts to answer the following question. If the answer is outside the range, a message is displayed. You can customize the default message text.

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5 Reasons to Conduct Online Surveys

Why conduct online surveys with survey software?  Here are 5 reasons.

Advanced online survey software has been designed to help users design and administer online surveys that can:

1. Cost-effectively develop and send multiple online surveys, or send multiple versions of an online survey

With online survey software, you have the ability to edit online surveys quickly and simply. Snap Survey Software offers built-in questions in the form of SurveyPak libraries give users easy access to many pre-written questions.   SurveyPak libraries contain frequently used questions that can be copied directly into a survey, avoiding the need to develop the question from scratch. You can then edit the question within the survey. With any advanced online survey software solution, you can also send multiple versions of your survey, depending on what you want to discover or who you want to target. Continue reading

5 Easy Tips to Improve Your Survey Response Rates

Survey research is a valuable form of data collection for any sized business. Surveys can supply the data necessary to make informed business decisions. Whether it is conducting a consumer product survey for research & development, testing the effectiveness of your marketing campaigns, or collecting feedback about the services provided by your support staff – all results have a significant impact on strategic business decision making.

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