How to Share Online Survey Results

Before you create a survey, collect data, and start to analyze it, it’s important to consider the best way to share online survey results with your audience. Whether you’re keeping respondents informed, reporting to management and other stakeholders, or you’re conducting research on behalf of a client, the best method for sharing survey results will depend on the audience and what they’re going to do with the information.

With an online survey you can set up email alerts for responses, create analysis and reports to share, or set up accounts for your audience to log in and see live survey information with tailored reports.

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Introduction to Survey Reports in the New Snap Support Hub

Learn more about developing advanced survey reports with the help of the new Snap Support Hub

Smart-Report-Snap-SurveysSnap Surveys’ automated Summary and Questionnaire reports give you detailed insights just when you need them. Learn how to view and modify the standard reports, and also how to begin building your own advanced reports.

In the all new Snap Support Hub, you’ll have access to helpful materials:

  1. Webinars
  2. Worksheets
  3. Snap help
  4. Training and consultancy

Learn more about developing advanced reports using Snap Survey Software.

Visit the Snap Support Hub

5 Steps to Better Survey Design, Step 5

Step 5: The end… and the beginning

“Without an active response from the company, it doesn’t seem worthwhile – I’m offering them help that they aren’t really interested in so why bother?…”

summary-reportWe commissioned consumer research that discussed attitudes of consumers when providing feedback to organizations. There’s an increasing expectation from consumers that they want something back for their time. They want to know that their opinions and feedback make a difference, and that organizations are listening.

“It would be good to see ‘What you said’ and ‘What we did’ sections on websites about feedback.”

It’s certainly becoming common practice in the public sector for results from general practice, hospital, and dental patient surveys to be shared, and councils have long been enabling and reporting on consultations. Continue reading

7 Common Mistakes in Customer Feedback, #7 You Don’t Share Feedback

Mistake #7: You don’t disseminate key customer feedback findings around your organization

share-customer-feedbackOne finding from the Brand Republic and Snap Surveys research, that about 40% of marketers said their organizations had no formal process for sharing feedback internally [See graph], does not surprise former client Jane Woolley, a Consultant for Insight Management Academy, who paints a picture of the fragmented nature of feedback within companies.

“Often in organizations there is an enormous plethora of data – sales data, sales force data, surveys, database data, complaints, online reviews – and it’s not necessarily all handled by one unifying mind,” she says. Continue reading

20 Survey Design & Administration Tips – Tips 11 thru 15

Here are tips 11 thru 15 in our series, 20 Survey Design & Administration Tips

 brand-consistency-survey-softwareTip #11: Brand consistency

It is important to be consistent with your brand. Use a survey software solution that provides you with design tools to customize surveys and gives you complete flexibility to create professional questionnaires that perfectly complement your organization’s brand.

Tip # 12: Gather internal feedback

Survey software is not limited to just producing external surveys. It is also a powerful resource for creating internal surveys that collect feedback from employees, managers, directors, executives, officers, etc. Make use of internal surveys to understand what they think, feel, expect, and need. Internal surveys often provide you with the most useful feedback to maintain and manage operational excellence.  Continue reading

Create a Simple Report in Snap Survey Software

New worksheet: Create a Simple Report in Snap Survey Software

This worksheet is the fifth in a series of worksheets to help Snap Survey Software users create smarter reports. The worksheet describes how to put together a simple report consisting of a title, introduction, analysis, and a conclusion.

You can run your report as often as you like, using the latest data to produce an up-to-date report. Once you have set-up the report the way you like, it will be produced in the same manner every time you run it, with no chance of errors creeping in through copying or cut-and-paste. Continue reading

Let Us Produce a Ready-to-Run Survey Specific to Your Needs

Choose from our expertly designed Ready-to-Run Surveys or have us customize a Ready-to-Run Survey specific to your needs

Sometimes it’s not easy to ask the right questions. Harder still, it’s not always easy to understand the results. To help, we’ve teamed up with industry experts to develop Ready-to-Run surveys – professionally designed questionnaires and comprehensive Smart Reports that add clarity and purpose to your customer feedback.

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Develop Reports that Dynamically Select Data Depending on Context

Learn how to set up a Snap Smart Report so it dynamically selects data depending on the Contextbenchmark-comparison-snap-smart-reports

We have created a new worksheet for Snap Survey Software users to demonstrate how to set up a Snap Smart Report so it dynamically selects the proper data depending on the Context. The Context is a variable containing a list of possible values, and the Snap Smart Report will automatically produce a report for each context value. Continue reading

Access Recording: Enhanced Analysis in Snap Survey Software, Part 2

Did you miss our webinar on enhanced analysis in Snap Survey Software, Part 2?

If you missed our Snap Summer Camp 2013 webinar on enhanced analysis in Snap Survey Software, Part 2, you can watch it now!

In this webinar, UK Snap Training Consultant Ed Hockey shows viewers how reporting features in Snap Survey Software will enable you to create and distribute reports effectively and  efficiently.

The webinar takes viewers through running a variety of different types of reports, how to set them up using instructions, and how to edit and export them in a number of different ways. Continue reading