Feedback Surveys to Improve Management Processes and Practices

Feedback surveys are a great tool to improve internal management processes and practices across your entire business

employee-feedback-surveyBusinesses are constantly evolving and looking for ways to implement changes that improve growth and development.  Employees are an excellent resource for gathering important feedback via internal surveys and forms. Whether a business is large or small, feedback surveys generate important and meaningful data, that businesses can use to make informed business improvements. Feedback surveys are a great tool for businesses to gather representative and relevant data to to drive decision-making, streamline workflows, improve company processes, make data-driven business changes, and much more. Continue reading

7 Most Common Mistakes in Customer Feedback, #2 Respondent Isn’t First

Mistake #2: You haven’t put the respondent front and center in the customer feedback process

The most important adage in commerce – the customer always comes first – is equally true of handling the feedback process.

“Often, surveys are structured so that the organization’s issues are being explored and not the consumer’s, and that can be frustrating,” says Woolley.

Indeed, the Snap Surveys consumer research shows that consumers have high expectations in this area. Asked if they believed companies take more notice of customer feedback today than five years ago, a resounding majority – 72% – agreed they did, because of increased market competition, diminishing customer loyalty and the influence of peer reviews. [see graph]

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“When I contact a company to make a complaint or to request service, I expect a response and not just a computer-generated platitude.” – Response to Snap Surveys’ Consumer Panel research, 2012 

The overwhelming message from consumers contacted by Snap Surveys: we want to give brands our feedback, so make it easy for us to do so. Continue reading

Shine Feedback Profit from New Smart Reporting Capability in Snap Survey Software

See how Shine Feedback, a Snap Survey Software customer, profits from the new Smart Reporting capability

Snap-Survey-Software-Smart-ReportingOne of the first organizations to take advantage of Snap Surveys’ new Snap Smart Reporting capability is Shine Feedback, a UK consultancy specializing in employee feedback and engagement.

Shine has been a Snap Survey Software customer for over 10 years. When they heard that we were looking for beta testers for the new Snap software upgrade, Snap 11 with Smart Reporting, they immediately saw the benefit to their business and got in touch.

Pippa, the Client Services Manager at Shine, and long time user of Snap Survey Software takes up the story. Continue reading

Collect Feedback with 3 Types of Event Surveys

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Click to view a sample Event Survey

When planning and executing events, there is nothing greater than receiving feedback. Whether you plan business events, networking events, conferences, seminars, trade shows or trainings; attendee feedback is the key to learning about the needs and expectations of your target market so that you can create business and marketing plans that guarantee continued success. 

Creating an online survey with advanced online survey software can be a cost effective way to collect attendee feedback. In some cases, a mobile survey is be a better, more efficient option of gathering attendee feedback, and is available from many survey software providers who offer multiple-mode survey creation and administration.  Continue reading

Can a Customer Feedback Survey Help Your Business?

It is the goal of any business to foster and build strong working relationships with their customers. Businesses must listen to and meet the needs of customers in order to generate sales and remain a successful, profitable business. Many times, businesses are faced with customers who stop transacting sales or business deals, and decide to go elsewhere, leaving the businesses wondering – what went wrong?

Why do customers leave? It is a question that haunts many businesses.  The relationship seems to be going well with the customer, and then, it happens. The customer goes away. There wasn’t a warning, a complaint, or even a fond farewell. One day, the customer simply stops the business relationship.  Continue reading